• Develop and maintain long-term relationships with customers through regular interactions and proactive meetings • Serve as a problem solver and subject matter expert of the runZero platform and network security industry • Collaborate cross functionally with the sales, support, and engineering teams to improve internal processes, build documentation to support the customer lifecycle, and the overall customer experience • Maintain a deep understanding of our product, lead strategic conversations, and share the most relevant features/functionality for your clients specific business needs • Advocate for your customer by managing their feedback, product needs/wants, and sharing their requests to internal runZero teams

• Configure and deploy SwiftMR on virtual machines (VMs) and/or gateway PCs • Deploy SwiftMR and integrate it with both MRI systems and PACS, managing network and DICOM configurations for smooth interoperability • Utilize your expertise in TCP/IP and DICOM networking to troubleshoot and support seamless data transmission and connectivity • Manage SwiftMR’s cloud-based operations to ensure secure and reliable performance for healthcare facilities • Act as the primary technical resource for clients, providing application support and resolving technical issues • Provide in-depth troubleshooting for integration or connectivity issues related to SwiftMR, including PACS support and MRI-specific configurations • Develop and maintain documentation of implementation processes and troubleshooting guides to assist clients in self-support • Conduct regular check-ins to ensure clients are fully leveraging SwiftMR’s capabilities and achieving desired results • Plan and coordinate SwiftMR integrations with potential customers

• Coach customers throughout their lifecycle while working collaboratively with CX team to ensure outcomes. • Inspire customers to create an AI, API optimized vision for their future. • Co-Define what ‘good’ looks like in terms of adoption plans, post-sales engagement. • Work with Sales and Product teams to ensure Kong customers are getting the most out of the solution. • Innovate tooling and processes for team efficiency. • Work on innovative and cutting edge customer projects. • Become a SME on Kong products and technologies, applying knowledge to real-world usage.

• Build, test, and refine AI-driven workflows using tools such as Make, Zapier, and custom automation logic • Develop and improve AI agents for voice and chat powered by LLMs like ChatGPT, Claude, and similar APIs • Connect AI workflows to CRMs, databases, billing systems, and internal tools • Work with APIs, webhooks, and JavaScript to create scalable logic and intelligent flow behavior • Troubleshoot issues across multi-system integrations and ensure stability and reliability • Lead customers through onboarding, configuration, and go-live processes • Support integration work such as data mapping, CRM setup, and AI agent configuration • Serve as the primary technical partner for customer usage, adoption, and retention • Translate customer problems into actionable AI workflows and platform enhancements • Produce clear documentation, diagrams, SOPs, and technical guides • Provide performance insights, workflow analytics, and recommendations for improvement • Improve onboarding systems, templates, and internal handoff workflows • Build internal SOPs and scalable processes for customer implementation • Partner with product and engineering teams to deliver structured customer feedback and identify opportunities for improvement