Swaarm

• As part of Swaarm’s Customer Success team, you will be the first point of contact for our clients. • Accountable for maintaining a positive relationship with clients by monitoring, moderating, and contributing to conversations with clients across all channels • Understanding the Swaarm platform end to end • Accountable for identifying client issues by collecting and relaying filtered out client feedback and insights to internal teams • Accountable for communicating product changes, updates, features, etc. to the clients via available channels • Accountable for quality and timeliness of all client-related issues, tickets, and tasks to make the customers' experience consistent and seamless • Accountable for the quality, timely creation, and maintenance of Swaarm's knowledge base • Accountable for quality and timely onboarding of clients to the Swaarm platform ensuring a fully engaged, positive, and valuable experience • Accountable for collaborating with the product team on new features based on client feedback