• Define and own global infrastructure strategy and standards. • Ensure platforms meet availability, performance, security, and compliance requirements. • Align infrastructure operations with MSP operating models and repeatable delivery. • Own infrastructure delivery standards for client onboardings and major projects. • Oversee technical due diligence, onboarding execution, migrations, and standardization. • Act as senior escalation point for client-impacting delivery or infrastructure issues. • Serve as senior technical authority for architecture and complex escalations. • Provide leadership across core enterprise infrastructure domains (cloud, hybrid, compute, network, security). • Lead cloud migrations, upgrades, new site deployments, and global expansions. • Enforce change control and deployment standards. • Drive automation and scripting to improve consistency and outcomes. • Maintain and improve CI/CD pipelines supporting infrastructure delivery. • Oversee global infrastructure operations and reliability. • Lead response to high-severity incidents and outages. • Own disaster recovery and business continuity planning and testing. • Own infrastructure security posture, patching, and IAM governance. • Support cloud governance, monitoring, compliance, and audits. • Ensure effective use of MSP tools including RMM, PSA, ticketing, monitoring, and asset management. • Integrate tooling with incident management, change control, reporting, and SLAs. • Lead and scale a globally distributed infrastructure team. • Embed a culture of client ownership, accountability, and service excellence. • Partner with the CTO and senior leadership on strategy and client delivery priorities. • Own infrastructure budgeting, cost optimization, and vendor management. • Drive standardization to improve efficiency, scalability, and client outcomes.r system performance, availability, and capacity using cloud-native and third-party tools

• Overseeing and directing a team comprising District Services Managers, Assistant Market Managers, Branch Install Managers, Sales Managers, and Regional Provider Managers across a multi-district geographical services area. • Focus on pipeline, conversion, customer service, and provider management to achieve profitability while delivering an excellent installation experience for Home Depot customers. • Leading and developing a team of high-performing field associates. • Communicating the strategic vision of Home Services. • Ensuring safety of all associates and compliance with all regulations and requirements. • Meeting or exceeding targets for assigned sales plans.

• Define and Build a motion for repeatable success within the Federal sector leveraging both partnerships and direct relationships. • Work cross-functionally within the organization including product, sales, customer success and marketing to ensure ongoing effectiveness and successful motions with both prospective and existing clients. • Measure and evaluate ROI of sales programs ensuring everything has a direct impact on key business metrics. • Excel at program building, product demonstrations, pipeline management and closing abilities. • Develop the program, writing plans for pipeline creation, reporting progress, and forecasting to CRO. • Exceed monthly, quarterly, and annual revenue goals to continue our explosive growth. • Other duties as assigned.

• Lead the Forward Deployed Engineering function at CoLab, including team structure, hiring, onboarding, and performance management • Serve as executive technical sponsor for strategic customers, guiding architecture, integration strategy, and technical deployment • Personally lead delivery of complex, high-impact projects that interface with various enterprise systems such as Product Lifecycle Management (PLM), Enterprise Resource Planning (ERP), Identity Management and Access Controls systems, and Data & Analytics platforms • Collaborate cross-functionally to prioritize technical customer initiatives and remove delivery blockers • Develop repeatable processes, tools, and internal infrastructure to scale the FDE function • Provide structured feedback loops to Product and Engineering that directly shape the roadmap • Build long-term relationships with enterprise customers and deepen CoLab’s technical credibility