• Customer Engagement & Delivery Leadership: Entrusted with managing the completion of all engagements related to Adobe's customer service offerings. • Operational Excellence: Responsible for accurate and effective revenue management, growth and margin execution, including revenue acceleration, backlog burn, expiration/extension management, and alignment with Adobe Finance and Operations teams. • Services Expansion & Opportunity Development: Partner with Adobe Sales teams to build new services opportunities and facilitate contract extensions, change requests, and addendums.

• The Senior Director / VP of Servicing will ensure PROVE’s interests are protected, recoveries are aggressively pursued, and operations are executed with excellence, professionalism, and compliance. • Working through PROVE’s servicing team, the Senior Director / VP of Servicing will be responsible for ensuring: PROVE’s lien security interests are properly perfected, including ensuring law firms receive adequate notice of assignment of interests • Case status updates are obtained from representing law firms at least every 90 days • New legal representation is secured for dropped or abandoned cases • Recovery of misdirected funds from third parties • PROVE’s interests are represented in bankruptcies, probate actions, interpleaders, and other extenuating circumstances • Achieving fair, strategic, win-win settlement outcomes in line with PROVE’s client-level targets and performance goals • Driving disciplined follow-through on agreed settlements to convert commitments into actual cash collections • Establishing escalation pathways and management oversight to resolve stalled negotiations, disputed balances, or complex settlement situations • Ensuring settlement execution reflects professionalism, strategic judgment, and alignment with PROVE’s broader servicing strategy.

• Develop and execute a comprehensive strategy to drive payments, adoption and attach rates across all vertical software platforms • Identify and prioritize payments opportunities within each vertical to maximize revenue, improve customer retention, and expand product value • Lead competitive analyses, pricing strategies, and market positioning for payments offerings • Own payment conversion metrics, including attach rate, active merchant growth, processing volume, and monetization • Partner with Product and Engineering to define product requirements, improve payments workflows, and ensure frictionless onboarding • Collaborate with Sales and Customer Success to develop playbooks, incentives, training, and resources that drive integrated payments adoption • Oversee merchant activation processes, optimizing funnel conversion from pre-qualification through approval and activation • Work with Marketing to create messaging, campaigns, and collateral that effectively position integrated payments within each vertical • Partner with Risk, Compliance, and Underwriting teams to ensure safe and efficient onboarding while maintaining a strong risk posture • Coordinate with Operations and Support teams to streamline merchant support and maintain exceptional customer experience • Use data-driven insights to identify adoption barriers, segment opportunities, and refine growth strategies • Track KPIs, create dashboards, and present performance updates to executive leadership • Conduct A/B tests and evaluate workflow improvements to continuously optimize merchant conversion and payment utilization • Serve as the primary liaison with payment processors, gateways, and other payment ecosystem partners • Evaluate new methodologies, fintech innovations, and partnership opportunities to expand the payments roadmap

• Design and launch our SI & consultancy partner program from the ground up. • Identify, engage, and onboard high-impact SI and consulting partners globally. • Define scalable partnership models and work out joint go-to-market (GTM) plans. • Set partner-sourced and partner-influenced pipeline targets in collaboration with Sales. • Enable and empower partners to sell and implement our platform successfully. • Help partners position our product as a critical part of their client transformation stories. • Manage and grow strategic partner relationships—be their trusted advisor and biggest champion. • Lead regular business reviews with partners to track KPIs and explore growth opportunities. • Work cross-functionally with Sales, Marketing, Product, and Customer Success to ensure partner success. • Roll out partner enablement tools, resources, and processes that can scale as we grow. • Constantly iterate and improve our partner playbook, learning as we scale. • Share partner insights internally to shape product development and GTM strategies.