Fonoa

• Troubleshoot daily technical issues • Assist customers with ongoing requests and technical questions • Escalate complex problems to the appropriate department or team • Handle customer complaints and provide solutions • Guide customers through the use of the digital platform • Capture client feedback and insights • Maintain a comprehensive knowledge base • Achieve targets for issue resolution and customer satisfaction

• Own relationships with tier-one and trade press, driving proactive story pitching and managing the full press cycle from planning through to coverage and follow-up. • Work closely with the executive team to build a consistent public presence, supporting content creation and putting simple systems in place for employees to share what they are building. • Lead communications for product and company launches, ensuring messaging, press outreach, internal alignment, and social amplification are well coordinated. • Manage Fonoa’s company social channels, setting the tone, publishing content, and adjusting based on what performs. • Use events as communication moments by shaping speaking narratives, preparing executives, and extending impact through press and social. • Own internal communications, including all-hands and company updates, ensuring messages are clear, timely, and aligned with the external narrative. • Partner with Product Marketing to carry the core narrative across all channels, maintaining consistency and using market and competitor signals to refine messaging over time.

At Fonoa, we are transforming how digital-first companies stay tax-compliant. We provide simple and modular API solutions that easily integrate into any existing workflow. Through our technology-first approach, we reduce manual processes, increase compliance, and reduce the cost of operations when transacting and scaling internationally. We are solving one of the largest yet unsolved problems in global e-commerce. Our tax automation software enables companies such as Uber, Zoom, Booking.com, Squarespace and Rappi to expand their international offerings more quickly and stay tax-compliant. Role description: As a Strategic Account Executive specializing in Tax Technology, you will be a critical Commercial team member, driving revenue and contributing to our growth through a land-and-expand model. Your mission is to execute our sales strategy for our Ideal Customer Profile (ICP) across software, marketplaces, and digital services accounts in tax technology. With a select portfolio of targeted, strategic accounts, you’ll focus on net new and expansion business opportunities, cultivating deep relationships and expanding our footprint within each account. You will manage the entire sales lifecycle from prospecting to deal closure and ongoing account management. Your role will also support refining our sales processes, meeting performance metrics, and accelerating revenue growth. What you will do : Sales & Prospecting: - Generate a new sales pipeline from prospecting activities into buyer personas such as Head of Tax, CFO, Tax Manager, etc. - Manage live opportunities through an enterprise sales process using our Winning by Design (SPICED) or MEDDPICC sales methodology. - Develop and present value-driven pricing quotations. - Collaborate with clients to establish clear ROI metrics and generate comprehensive impact case studies. - Foster deep relationships with a range of senior stakeholders and clearly position our value proposition of providing an API-driven tax solution that helps companies with compliance, fine mitigation, and scalability around the world. Customer Relationship Management: - Craft strategic plans and conduct QBRs with customers, unlocking clear upsell and cross-sell roadmaps and solution planning for the next 12-18 months and beyond. - Uphold accurate Salesforce hygiene, including comprehensive meeting notes and deal forecasting. Team Collaboration: - Coordinate with the wider project team, maintaining a clear internal communication cadence. - Operate with autonomy, swiftly grasping customer needs and pain points. Requirements: - Extensive experience as a Strategic Account Executive - Proven track record in selling complex Enterprise B2B SaaS/API solutions that address a unique business problem. - Strong experience in using Salesforce to manage and forecast your business. - Ability to implement and adhere to structured sales processes and methodologies. - Exceptional talent for cultivating client relationships and devising strategic plans. - Highly coachable and eager to adapt and learn. - Excellent communication skills, both verbal and written. - Experienced in value-based pricing strategies and using Return on Investment/ Business Cases Top Traits: - Hunter/ New Business focused - Tech/ Software Sales background - Deep enterprise-level deal experience - Experience selling into senior finance personas within the software/ digital vertical Fonoa is committed to fair and equitable compensation practices. The US base salary range for this full-time position is $160,000 - $185,000 + commission + equity + benefits, and represents Fonoa’s good faith and reasonable estimate of the range of possible compensation at the time of posting. Actual compensation will depend on a variety of factors unique to each candidate, including but not limited to, the candidate’s years of experience, qualifications, relevant skill set, certifications, and geographic office location. Pay ranges may vary in different regions based on local market conditions and cost of labor. To learn more about life at Fonoa and our benefits, please visit fonoa.com/careers. Additional Information Equal Opportunity Statement At Fonoa, we seek candidates from a wide range of backgrounds and perspectives, and we are proud to be an equal opportunity employer. We consider qualified applicants for employment without regard to race, color, religion, creed, gender, national origin, ancestry, age, physical disability, mental disability, medical condition, genetic information, military or veteran status, marital status, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender expression or identity, sexual orientation, citizenship, or any other legally protected status. Fonoa is committed to fostering an inclusive and accessible workplace where everyone has the opportunity to thrive. We comply with the requirements of all applicable California and federal employment laws, including those protecting disabled individuals. If you require a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, please contact us via email at people-ops@fonoa.com and describe the specific accommodation needed due to a disability-related limitation. Examples of reasonable accommodations include, but are not limited to: - Receiving application materials in an alternate format - Conducting interviews in an accessible location - Being accompanied by a service animal - Having a sign language interpreter present during interviews We respond to accommodation requests within three business days. Please note that non-disability related inquiries, such as application status follow-ups, may not receive a response through this channel. Fonoa will not discharge or otherwise discriminate against employees or applicants for discussing or disclosing their own pay or the pay of another employee or applicant. However, employees who have access to compensation information as part of their essential job functions may not disclose this information to others who do not have access, unless it is: - In response to a formal complaint or charge - In furtherance of an investigation, proceeding, hearing, or legal action - Consistent with Fonoa’s legal obligations to disclose such information As part of the recruitment process at Fonoa, we process your personal data in accordance with our Privacy Notice for Job Applicants. This notice explains how and why your data is collected and used, and how you can contact us if you have any concerns.

• Troubleshoot daily technical issues and involve relevant teams in resolution • Assist customers with ongoing requests and technical questions • Escalate complex problems to the appropriate department or team for further investigation • Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution • Guide customers through the use of our digital platform and features • Capture client feedback, insights, and development requests to provide input to internal teams for product improvements • Contribute to creating and maintaining a comprehensive knowledge base and FAQ resources • Achieve targets for issue resolution, response times, customer satisfaction, and customer effort

• Design and launch our SI & consultancy partner program from the ground up. • Identify, engage, and onboard high-impact SI and consulting partners globally. • Define scalable partnership models and work out joint go-to-market (GTM) plans. • Set partner-sourced and partner-influenced pipeline targets in collaboration with Sales. • Enable and empower partners to sell and implement our platform successfully. • Help partners position our product as a critical part of their client transformation stories. • Manage and grow strategic partner relationships—be their trusted advisor and biggest champion. • Lead regular business reviews with partners to track KPIs and explore growth opportunities. • Work cross-functionally with Sales, Marketing, Product, and Customer Success to ensure partner success. • Roll out partner enablement tools, resources, and processes that can scale as we grow. • Constantly iterate and improve our partner playbook, learning as we scale. • Share partner insights internally to shape product development and GTM strategies.