• Respond directly or direct all incoming inquiries from customers and the business development team to the appropriate expertise within the Biopharma Project Team; respond quickly and professionally with the information provided by the Biopharma Project Team in response to all customer and internal inquiries; maintain records • Develop a general knowledge of typical Biopharma Project workflows • Monitor and report “real time” on the status of all Biopharma commercial (revenue-generating) projects in-process; attend weekly Biopharma team meetings • Maintain and update transparent, accessible list of Biopharma WIP • Maintain accurate, timely records in all systems to allow for up-to-date reporting • Manage communication between existing and new customers and the internal team providing project fulfillment details and deliverables; provide written updates on project progress as agreed with certain customers • Work with Finance to support the development and implementation of a standard process to invoice Biopharma customers in an expeditious manner as and when required • Maintain a “real-time” revenue reporting system that includes all customer (revenue-generating) biopharma projects (including TCR library products) • Working with Product Management, the Biopharma team, and Finance, develop a Biopharma menu of services and sub-services with accurate COGS and end-user pricing to support customer quotes and proposals • Assist Finance with navigating through the payments processed for invoiced milestones • Indirectly manage Biopharma project capacity to maximize customer satisfaction and achieve business goals, report capacity issues • Working with key customers, develop processes to manage order intake, process progression, shipment/delivery, and sharing of project information • Participate in training the sales teams and support selling activities as appropriate • Support the creation of content collateral and product messaging to convey value proposition to target markets • Any other “ad hoc” projects not listed above as required from time to time • Follow regulatory and ISO 13485 requirements

• Lead and own full lifecycle client implementations from kickoff to go-live and stabilization • Partner directly with healthcare organizations to understand workflows, requirements, and success criteria • Translate client needs into actionable plans for internal teams • Ensure timelines, specifications, and client expectations are clearly communicated and met • Coordinate training, onboarding, and change management activities • Serve as the primary liaison between clients and internal Engineering, Product, GTM, and Support teams • Clarify technical requirements and business logic to both technical and non-technical stakeholders • Facilitate backlog prioritization, feature requests, and real-time feedback loops • Ensure alignment across teams to deliver consistent outcomes • Map client workflows, intake processes, scheduling flows, and care coordination touchpoints • Assist in designing and validating automated healthcare processes using Steer Health’s platform • Identify opportunities for automation, integration, and operational improvement within client environments • Support configuration reviews and acceptance testing before go-live • Create and manage project plans, milestones, and implementation dashboards • Track risks, issues, scope changes, and dependencies • Proactively escalate and resolve blockers • Ensure all deliverables meet quality, compliance, and client satisfaction standards • Build strong client trust through transparency and responsiveness • Conduct regular status calls and progress reports with key stakeholders • Capture client feedback and ensure it is surfaced to Product/Engineering for continuous improvement

• Lead or support study operational strategy and planning and oversee execution of select clinical studies for assigned clinical program(s). • Oversee Strategic Partners and/or other CROs and other vendors to meet obligations described in ICH-GCP and business objectives. • Accountable for planning and operational strategy and execution for assigned clinical trials. • Provides subject matter expertise and operational input into protocol synopsis, final protocol and other study related documents. • Challenges study team to ensure operational feasibility, inclusive of patient and site burden. • Supports budget development and ensures impacts are adequately addressed. • Works closely with COM (if applicable) and COPL, Global Program Management, and Finance to ensure on a regular basis that budgets, enrollment, and gaiting are accurate. • Communicates study status, cost and issues to COM and COPL; serve as escalation point for all vendors managed by Strategic Partner and/or other CROs. • Ensures new team members and vendors are appropriately onboarded.

• Manage stakeholders including architects, engineers, and supply chain to deliver compliant projects. • Can analyze, track, and effectively manage critical milestone activities to avoid schedule slip. • Verify that effective project governance, processes and systems are utilized • Ensure application of best practice on all projects. • Production of formal project status reports and other reports as required. • Monitor the progress of multiple projects simultaneously to ensure that the approved design standards are being applied correctly. • Manage the interface between all suppliers through monthly trackers and weekly reviews. • Manage the flow of project information between the project team through regular meetings and written communications. • Forecast and update key project milestones. • Manage and monitor local design teams in accordance with commission criteria. • Provide technical support to owners, architects, general contractors and regional stakeholders. • Rapid response to RFIs from the field and during design. • Provide expertise for cost control, value engineering, and constructability guidance where required. • Independent review of status reports, drawing submittals, timelines and costs from architects, contractors and suppliers. • Client management – assist in developing excellent working relationships with Clients, with a view towards maximizing new opportunities. • Strategic Thinking - provides advice to project teams on approaches that can be adopted to successfully achieve both clients’ objectives and business objectives. • Knowledge management – ensure that key information and learnings generated from each project is captured. • Process improvement – Identify ways to improve internal systems and processes SOX control responsibilities may be part of this role, which are to be adhered to where applicable.