• Become a subject matter expert on Itron’s products and understand how AI can drive outcomes in the utilities industry • Build strong, trust-based client relationships through proactive communication and a collaborative approach • Manage the end-to-end delivery process, including project management, process definition, product requirements, user training, and issue resolution • Perform customer data analysis and create insightful reports • Configure Itron applications, including integration setup • Develop and deliver customized training materials and “train-the-trainer” sessions for client teams • Manage, triage, and troubleshoot user acceptance testing • Clearly capture and communicate client needs to internal R&D teams (product, software engineering, machine learning) to influence product enhancements • Support core Support Team members during large storms, ensuring a positive experience for Utility Clients and their Contractors

• Lead projects from initiation through completion. • Schedules and leads all project calls. • Communicates and maintains project plan and deliverables. • Creates and/or utilizes existing project plans. • Client facing with strong ability to facilitate onboarding of complex clients. • Weekly reporting of project status with risks/issues.

• Develop a data migration plan • Participate in business process discovery efforts with business users to understand their immediate needs, identify gaps with our current systems, design and propose solutions, and develop high-level and detailed process flows. • Configure NetSuite following the SuiteSuccess methodology, propose workarounds for gaps, and write functional specifications to translate business requirements into features to be developed or configured by the development team, always ensuring end-to-end solution alignment. • Prepare use cases and test scripts; perform quality assurance, unit testing, integration testing, and regression testing; and work with business users to coordinate final testing and deployment. • Document best practices, prepare training materials, and deliver training.

• Assist customers in the initial adoption of the HPE PCAI Private Cloud AI product • Project manage the customer and use case • Provide hands-on support and guidance during the first three months post-purchase • Conduct informal product training sessions • Schedule and conduct regular cadence calls with customers • Guide customers through the initial adoption of their first use case • Collaborate with internal teams, including Sales, Product Management, and Technical Support • Monitor customer progress and provide proactive support