• Lead projects from initiation through completion. • Schedules and leads all project calls. • Communicates and maintains project plan and deliverables. • Creates and/or utilizes existing project plans. • Client facing with strong ability to facilitate onboarding of complex clients. • Weekly reporting of project status with risks/issues.

• Develop a data migration plan • Participate in business process discovery efforts with business users to understand their immediate needs, identify gaps with our current systems, design and propose solutions, and develop high-level and detailed process flows. • Configure NetSuite following the SuiteSuccess methodology, propose workarounds for gaps, and write functional specifications to translate business requirements into features to be developed or configured by the development team, always ensuring end-to-end solution alignment. • Prepare use cases and test scripts; perform quality assurance, unit testing, integration testing, and regression testing; and work with business users to coordinate final testing and deployment. • Document best practices, prepare training materials, and deliver training.

• Assist customers in the initial adoption of the HPE PCAI Private Cloud AI product • Project manage the customer and use case • Provide hands-on support and guidance during the first three months post-purchase • Conduct informal product training sessions • Schedule and conduct regular cadence calls with customers • Guide customers through the initial adoption of their first use case • Collaborate with internal teams, including Sales, Product Management, and Technical Support • Monitor customer progress and provide proactive support

• Support business growth by managing strategic client implementations and delivery as set forth by the senior leadership team. • Creating and managing detailed project plans, including defining necessary work packages, responsibilities, and key milestones. • Coordinate people and processes to ensure that projects are delivered on time and produce the desired results. Point of contact for everything involving a project’s organization and timeline. • Facilitate and lead client project kick-off, along with managing effective email and conference call communication with Client, Account Managers, Sales Team and Implementation Analyst throughout duration of project. • Meet with clients/vendor/partners/internal stakeholders to gather and clarify specific requirements of each project. • Responsible for/Oversees the translating of working business requirements into technical specification documents. • Identification, recording and management of all project risks and issues. Reporting these to the to the business and project specific stakeholders. • Organize and run internal and external (weekly) update calls to coordinate deal execution. • Prepare and present weekly progress reports to inform key management of project status. • Escalate issues and delays in the project delivery to management as needed. • the configuration or customization of new clients per the requirements presented by Operations Management and/or the Sales Team as well as tests and troubleshoots final system setups. • Stay current with payment industry regulations and client trends and maintain a strong knowledge of Transcard products, APIs and services. • Educate and train clients on best practices for all supported services. • Conduct testing and confirmation on all client implementations. • Collect and review new product requirements and initiate development with the IT department. • Solve difficult problems in a collaborative way with internal teams. • Develop and maintain documentation around processes. • Take ownership and accountability for the resolution of operational support issues. • Help clients through email, phone, online presentations, screen-share and in person meetings.