• Support the design and execution of patient recruitment, collaborating with study teams to identify the target population and support outreach strategies across the trials. • Develop and implement study plans for recruitment and retention. • Develop and implement educational plans and tools for sites to aid in protocol execution and participant safety. • Building and maintaining relationships with sites, CROs, and vendors that support trial recruitment and retention efforts. • Extend the company connection to advocacy groups and other organizations that support recruitment and retention in clinical trials. • Conduct market research to understand patient needs and barriers to participation in clinical trials and using this information to plan adequate recruitment/retention strategies. • Create Site and Participant facing documents/materials that define direction and support of recruitment and/or retention.

• Provides oversight functions for Data Specialists performing file manipulation, loading, conversion services, exports, and productions and quality checks of loads and exports. • Develops, evaluates and modifies methodologies and procedures for manipulating files for use with COTS products and litigation support applications. • Performs quality assurance of all EFP services. • Responsible for ensuring that incoming productions are made pursuant to the applicable ESI specifications and when deficiencies are found, provides EFP Manager with detailed notice of deficiencies. • Recommends process improvement to ensure high quality, timely and cost-effective methods are utilized.

• Quotes and binds new business policies, quoting directly on multiple Carrier rating platforms. • Completing new business applications for the surplus lines market. • Working closely with our producers and carrier underwriters to assess risks and determine pricing and product eligibility. • Provides exceptional customer service and follow-up by responding to client calls and e-mails in a prompt manner. • Aid in customer retention via multiple methods of contact and annual insurance policy reviews. • Proactively identifies and process policy transactions and explains any resulting customer impact. • Assists with policy billing, including invoicing and tracking of agency billed payments. • Manage and utilize your time effectively to ensure the department meets required service levels for improved customer satisfaction results. • Cross-selling additional insurance solutions as appropriate.

• Complete detailed assessments that are accurate to the field conditions presented. • Accurately record data using correct standards such that the resulting analysis is clear and easily understood by office-based project personnel. • Communicate with the team to ensure consistency and accuracy in data collection procedures. • Utilize smartphones and/or tablets to collect and document relevant data accurately and efficiently. • Utilize GPS software and/or geospatial coordinates to navigate the assigned territory and client sites. • Correctly identify items to be documented in the field with minimal supervisory assistance. • Meets production targets and understands the importance of project deliverables and milestones. • Consistently follow safety protocols and participate in all safety initiatives. • Willingness to assist in power restoration efforts in natural disaster events. • Overnight travel may be required periodically.