• Provides oversight functions for Data Specialists performing file manipulation, loading, conversion services, exports, and productions and quality checks of loads and exports. • Develops, evaluates and modifies methodologies and procedures for manipulating files for use with COTS products and litigation support applications. • Performs quality assurance of all EFP services. • Responsible for ensuring that incoming productions are made pursuant to the applicable ESI specifications and when deficiencies are found, provides EFP Manager with detailed notice of deficiencies. • Recommends process improvement to ensure high quality, timely and cost-effective methods are utilized.

• Quotes and binds new business policies, quoting directly on multiple Carrier rating platforms. • Completing new business applications for the surplus lines market. • Working closely with our producers and carrier underwriters to assess risks and determine pricing and product eligibility. • Provides exceptional customer service and follow-up by responding to client calls and e-mails in a prompt manner. • Aid in customer retention via multiple methods of contact and annual insurance policy reviews. • Proactively identifies and process policy transactions and explains any resulting customer impact. • Assists with policy billing, including invoicing and tracking of agency billed payments. • Manage and utilize your time effectively to ensure the department meets required service levels for improved customer satisfaction results. • Cross-selling additional insurance solutions as appropriate.

• Complete detailed assessments that are accurate to the field conditions presented. • Accurately record data using correct standards such that the resulting analysis is clear and easily understood by office-based project personnel. • Communicate with the team to ensure consistency and accuracy in data collection procedures. • Utilize smartphones and/or tablets to collect and document relevant data accurately and efficiently. • Utilize GPS software and/or geospatial coordinates to navigate the assigned territory and client sites. • Correctly identify items to be documented in the field with minimal supervisory assistance. • Meets production targets and understands the importance of project deliverables and milestones. • Consistently follow safety protocols and participate in all safety initiatives. • Willingness to assist in power restoration efforts in natural disaster events. • Overnight travel may be required periodically.

• Provides integrated project management support and oversight to control the master schedule for IT projects of large scope and high complexity. • Works closely with technical experts, project leads, and project managers in planning, creating, and managing project schedules. • Expected to work with program and project managers to capture all efforts, link and sequence efforts, assign resources to activities, establish duration of activities, conduct schedule risk analysis, update status and progress of projects, and maintain the baselines. • Strong MS Project and Project Server experience is required. • Conduct regular schedule reviews to ensure accountability and proactive issue identification among project managers. • Track, analyze, and report critical path analysis, metrics, schedule and task status accurately to allow project teams to manage their projects and evaluate weekly reports. • Facilitate risk mitigation and issue management through detailed schedule analysis.