• Design exceptional end-to-end early customer experiences based on qualitative and quantitative data to drive customer and business outcomes • Rapidly prototype, test, and iterate on innovative concepts to validate hypotheses and drive in-product onboarding, activation and expansion • Partner with Product Management and Engineering to explore complex customer journeys and leverage emerging developments in AI to identify potential solutions • Regularly engage with customers to develop a thorough understanding of their needs and pain points • Proactively collaborate with other teams to untangle complex technical and user experience dependencies • Deliver high-quality designs and specs to clearly communicate product design requirements for engineers

• Design intuitive, end-to-end mobile experiences for business users that support complex business rules and workflows, translating employer policies, eligibility, and usage constraints into clear, rider-friendly interactions. • Define and evolve the multi-platform vision for Lime for Business, with a primary focus on employee and rider-facing experiences in the Rider mobile app across key use cases such as commute, business travel, and campus mobility. • Lead full-cycle user centered design, from discovery and concepting through wireframes, high-fidelity designs, prototyping, and final specs—grounded in user research, business objectives, and technical constraints. • Partner closely with Product, Engineering and Customer Success Managers to deliver and iterate on cohesive, high-quality mobile experiences that integrate seamlessly with Lime’s existing Rider app architecture, design systems, and performance requirements. • Collaborate with Operations and Hardware partners to ensure mobile designs align with real-world rider behaviors, fleet availability, and on-the-ground realities. • Contribute to and extend Lime’s mobile design systems and UX frameworks, ensuring consistency, accessibility, and quality across employee-facing surfaces. • Influence product strategy through strong design storytelling, clearly articulating user problems, design rationale, trade-offs, and success metrics to cross-functional partners and leadership. • Help strengthen Lime’s design culture by mentoring peers, advocating for rider-centric decision-making, and raising the bar for mobile UX as Lime for Business scales.

• Design and ship product-led growth initiatives focused on activation, conversion, and retention • Own and evolve onboarding and early product experiences within the LiveKit Cloud dashboard, core product, and additional surfaces. • Identify where developers stall, get confused, or drop off — and turn insights into clear, shippable improvements. • Partner closely with Product, Engineering, and Docs to move from insight → experiment → shipped iteration. • Design across product and developer-facing surfaces, including: Cloud dashboard and onboarding flows, In-product education, setup flows, and empty states, Documentation, tutorials, and developer onboarding content, SDK entry points, examples, templates, and GitHub READMEs • Balance speed and quality — moving quickly without sacrificing usability or craft • Contribute to and evolve LiveKit’s design system to support scalable, repeatable growth work • Collaborate with other designers to keep the overall product experience cohesive and high quality

• Raise the bar for the industry by creating visually rich, forward-thinking designs that elevate Kraken’s brand and set new benchmarks for excellence. • Shape and evolve Kraken’s visual language, strengthening our design system and overall brand expression. • Craft exceptional user experiences by collaborating closely with other designers, product managers, and engineers. • Influence stakeholders to uphold the highest standards of design quality and user experience. • Own your work fully, taking accountability for design quality, outcomes, and measurable results. • Stay ahead of emerging trends, using customer insights to refine and advance our design direction. • Contribute actively to design reviews, both seeking and offering constructive, supportive feedback that helps raise team-wide standards.