• Own the end-to-end performance, and evolution of Spring Health’s 24/7 Crisis Line, Critical Incident Response (CIR), Mandatory Referral, and Manager Consultation services. • Translate enterprise customer needs and clinical quality requirements into scalable clinical operating models. • Partner cross-functionally with Product, Care Support, Customer Success, Legal, Network Operations, and Business Intelligence to continuously enhance service delivery and the member experience. • Represent crisis services in executive forums and customer conversations as needed. • Ensure clinical safety, compliance, and adherence to best practices across all programs. • Oversee escalation frameworks and high-risk case review processes, partnering with senior clinical leadership when appropriate. • Drive standardization of clinical protocols and quality assurance mechanisms. • Lead and develop a multi-layered clinical leadership team overseeing a large frontline organization. • Build strong succession planning, leadership development, and performance management practices. • Foster a culture of accountability, clinical excellence, and continuous improvement. • Lead change management initiatives in a fast-paced, evolving environment. • Lead 24/7 operational performance, including workforce planning, service levels, utilization, and cost-to-serve. • Manage to defined KPIs across access, quality, productivity, and customer satisfaction. • Use data to identify trends, mitigate risk, forecast demand, and improve performance. • Drive process optimization initiatives that improve efficiency while preserving clinical quality.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Provider Credentialing Coordinator supports Indigenous Pact’s clinics and contracted telehealth partners by maintaining accurate, current, and audit-ready credentialing and qualification records across all disciplines and states. This full-time coordinator maintains workforce rosters, tracks expirations and off-cycle status changes, completes verification and exclusion checks as assigned, and escalates risks that could impact patient safety, compliance, or billing authorization. The role also supports the Clinical Compliance & Quality team with operational projects, including data gathering and documentation that strengthen reporting and readiness efforts. Responsibilities may expand over time as programs grow and systems mature. Essential Job Functions - Credentialing and Ongoing Monitoring: - Maintain accurate, audit-ready credentialing and qualification records across disciplines and states for clinic-based staff and contracted telehealth clinicians. - Track expirations and off-cycle status changes, follow up on missing items, and communicate updates to clinics, HR, and Clinical Compliance. - Escalate same-day risks such as lapses, restrictions, scope mismatches, or exclusion concerns that could affect patient safety, compliance, or billing authorization. - Workforce Roster Management: - Maintain a single source of truth for workforce rosters and reconcile differences across clinics, HR records, credentialing files, and scheduling systems. - Ensure updates are reflected in tracking tools and file systems using consistent naming, version control, and documentation. - Audit and Readiness Support: - Keep credentialing and qualification files organized and easy to retrieve for internal reviews, site readiness efforts, and external audits or surveys. - Support corrective actions related to documentation gaps, tracking failures, or process breakdowns. - Quality and Operational Project Support: - Gather information from clinics, document problem statements, and help translate issues into clear SMART goals and simple tracking plans. - Support basic reporting needs by maintaining trackers, definitions, and documentation that can feed dashboards and leadership updates, in collaboration with IT/data resources. - Administrative Support: - Support meeting logistics and documentation, including agendas, minutes, action logs, and follow-up tracking, as assigned. Qualifications - Proven ability to manage high-volume tracking work with accuracy, follow-through, and strong attention to detail. - Working knowledge of healthcare credentialing and verification basics, including maintaining documentation that is complete, consistent, and audit-ready. - Ability to track expirations, deadlines, and off-cycle changes, and to communicate status updates clearly to multiple stakeholders. - Comfort using common verification tools and public databases to confirm active licensure and required screening checks, and to document results consistently. - Strong organization and file management skills, including naming conventions, version control, and secure handling of sensitive information. - Strong written communication skills for professional emails, status updates, and documentation. - Sound judgment and escalation skills: knows when something is a same-day risk and routes it to the right leader quickly. - Proficiency with everyday tools used for tracking and documentation (Excel or Google Sheets, SharePoint or similar file systems, and Teams/Outlook). - Strong administrative coordination skills, including meeting notes, action tracking, and follow-up. - Ability to gather information from clinics and summarize issues clearly for leadership and documentation. - Comfort working with simple trackers and basic reporting tools (spreadsheets, lists, dashboards) and keeping data clean and consistent. - Familiarity with data or dashboard concepts is a plus; this role supports requirements and data quality, not advanced analytics or report building. - Experience supporting multi-site teams and/or contracted telehealth clinicians. Requirements - High School Diploma or equivalent required. - Associate's Degree preferred (healthcare administration, business, HR, public health or related field); Bachelor's Degree is a plus but not required. - 2+ years of experience in one or more of the following: provider credentialing, medical staff services, provider onboarding, healthcare compliance support, provider enrollment support, or regulatory-focused healthcare HR. - Demonstrated experience managing time-sensitive expirations and maintaining accurate, audit-ready documentation (for example: licenses, certifications, registrations, insurance, role-based credentials). - Experience coordinating with multiple stakeholders (clinics, HR, medical leadership, operations) and managing follow-up to closure. - Strong working ability with spreadsheets and shared tracking tools (Excel/Google Sheets, SharePoint lists or similar). Benefits - A competitive total rewards package, including 401(k), Medical, Dental, and Vision insurance. - Open, transparent lines of communication with leadership. - Committed to giving back to improve our communities and environmental impact. - A development-focused environment where you have autonomy to drive your career path.

Discover. Achieve. Succeed. #BeHere Location: US:WI:MENOMONEE FALLS at our WOODLAND PRIME 400 facility. This job is REMOTE. FTE: 1.000000 Standard Hours: 40.00 Shift: Shift 1 Shift Details: Flexible 1st shift 7 am to 5 pm with an on-call rotation every 5 weeks Job Summary: This position, with minimal supervision, uses defined methodologies in a team environment to perform system life cycle tasks for Epic Willow Ambulatory, Epic Willow Inventory, and Willow Specialty Pharmacy, and Genomics. These tasks include planning, system analysis, design, application building, integration, testing, maintenance, support and the completion of assigned project work. May lead projects or initiatives. This analyst will help to support Froedtert’s Retail and Clinical pharmacy teams and other duties as assigned. Froedtert Health is an academic hospital system, and this position will be precepting pharmacy learners (students and residents) May lead small projects or initiatives. EXPERIENCE DESCRIPTION: Experience with the implementation and/or support of Epic module(s) is required. Moderate knowledge of one module within the EHR is required. Basic knowledge of the integrated EHR is required. A minimum of 3 years of hospital practice experience is preferred. 1 year or more experience with the EHR is preferred. EDUCATION DESCRIPTION: Bachelor's degree in Pharmacy is required. SPECIAL SKILLS DESCRIPTION: Able to successfully perform assignments/projects/tasks without assistance. Analytical and problem-solving skills. Ability to manage multiple tasks. Willingness to learn and improve. Highly motivated and ability to operate under limited supervision. Ability to prioritize and execute in high-pressure situations. Ability to adapt to change. Ability to communicate clearly and effectively, both written and verbal. Basic technical acumen; pharmacokinetics, pharmacodynamics, drug literature review, therapeutic and aseptic technique. LICENSURE DESCRIPTION: Epic Proficiency, Accreditation or Certification is required. Highly prefer Willow Ambulatory, Epic Willow Inventory, and Willow Specialty Pharmacy, Genomics Compensation, Benefits & Perks at Froedtert Health Pay is expected to be between: (expressed as hourly) $49.15- $84.07. Final compensation is based on experience and will be discussed with you by the recruiter during the interview process. Froedtert Health Offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following: - Paid time off - Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities - Academic Partnership with the Medical College of Wisconsin - Referral bonuses - Retirement plan - 403b - Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics - Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available The Froedtert & the Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Our health network operates eastern Wisconsin's only academic medical center and adult Level I Trauma center engaged in thousands of clinical trials and studies. The Froedtert & MCW health network, which includes ten hospitals, nearly 2,000 physicians and more than 45 health centers and clinics draw patients from throughout the Midwest and the nation. We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us at 262-439-1961. We maintain a drug-free workplace and perform pre-employment substance abuse testing. During your application and interview process, if you have a need that requires an accommodation, please contact us at 262-439-1961. We will attempt to fulfill all reasonable accommodation requests.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As the Director of Clinical Operations, you will set the strategic direction and operational rigor for Spring Health’s highest-acuity and employer-facing services — including our 24/7 Mental Health Crisis Line, Critical Incident Response (CIR), Mandatory Workplace Referrals, and Manager Consultation. You will lead a large, multi-layered clinical organization responsible for delivering safe, timely, and high-quality care in moments that matter most. This role combines clinical oversight, operational excellence, and cross-functional partnership to ensure our crisis programs scale with precision and measurable impact for members and customers. This role reports to the Senior Director of Clinical Operations and it is remote. - Own the end-to-end performance, and evolution of Spring Health’s 24/7 Crisis Line, Critical Incident Response (CIR), Mandatory Referral, and Manager Consultation services. - Translate enterprise customer needs and clinical quality requirements into scalable clinical operating models. - Partner cross-functionally with Product, Care Support, Customer Success, Legal, Network Operations, and Business Intelligence to continuously enhance service delivery and the member experience. - Represent crisis services in executive forums and customer conversations as needed. - Ensure clinical safety, compliance, and adherence to best practices across all programs. - Oversee escalation frameworks and high-risk case review processes, partnering with senior clinical leadership when appropriate. - Drive standardization of clinical protocols and quality assurance mechanisms. - Lead and develop a multi-layered clinical leadership team overseeing a large frontline organization. - Build strong succession planning, leadership development, and performance management practices. - Foster a culture of accountability, clinical excellence, and continuous improvement. - Lead change management initiatives in a fast-paced, evolving environment. - Lead 24/7 operational performance, including workforce planning, service levels, utilization, and cost-to-serve. - Manage to defined KPIs across access, quality, productivity, and customer satisfaction. - Use data to identify trends, mitigate risk, forecast demand, and improve performance. - Drive process optimization initiatives that improve efficiency while preserving clinical quality. Qualifications - 8+ years of progressive leadership experience in behavioral health, crisis services, EAP, or high-acuity clinical operations, including oversight of large frontline teams (100+ FTEs). - Direct experience leading 24/7 clinical operations with responsibility for staffing, service levels, and risk oversight. - Active independent clinical license (e.g., LCSW, LMFT, PsyD, LCPC, MD, RN) with a strong preference for expertise in Acute Stress Disorder, PTSD, and Trauma related disorders. - Strong operational acumen, including workforce planning, KPI management, and cost optimization. - Proven ability to lead through change in fast-scaling, matrixed environments. - Executive presence with the ability to partner effectively with customers. - Track record of building resilient, high-performing leadership teams with strong retention and engagement. - Ability to balance clinical integrity with business performance and customer needs. - Willingness to travel 5–10%. Requirements - Customer and member satisfaction. - Operational efficiency (productivity, utilization). - Team retention rates. - Employee engagement. - Cost to operate. - Clinical quality performance. Benefits - Health, Dental, Vision benefits start on your first day at Spring. - You and your dependents also receive access to One Medical accounts. - HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type. - Employer sponsored 401(k) match of up to 2% for retirement planning. - A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. - We offer competitive paid time off policies including vacation, sick leave and company holidays. - At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents. - Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. - Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses. - Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription. - Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care. - Up to $1,000 Professional Development Reimbursement a year. - $200 per year donation matching to support your favorite causes.