• Provide ME R L technical guidance to the US CDC-funded Southeast Asia Tuberculosis (TB) project • Provides final authorization and approval of the ME R L portions of the project design • May manage other professional staff members • Leads project ME R L activities and sub activities and assists with project implementation • Ensures project ME R L activities are on track with work plans • Oversees ME R L activities timelines and budgets • Assists in the development of donor reports and presentations • Successfully contributes to project design, budgeting, and recruitment efforts • Develops project indicators for use by the project team

• Own all eligibility and enrollment operations for employer groups administered by Gravie, including onboarding, open enrollment, life event changes, terminations, COBRA transitions, and ongoing eligibility maintenance. • Ensure accurate and timely eligibility setup and updates to support downstream claims adjudication, billing, stop-loss reporting, and vendor feeds. • Establish operational standards, SLAs, and controls to ensure eligibility accuracy across all level-funded plan designs. • Serve as the escalation point for complex eligibility issues impacting claims payment or member access to care. • Own eligibility data governance, ensuring consistency across enrollment platforms, claims systems, billing, and external vendors. • Partner with Configuration, Product and Technology to define eligibility configuration standards, file feeds, and system enhancements. • Lead testing, validation, and go-live readiness for new groups, plan years, and system changes. • Drive automation and reduction of manual work to improve speed, accuracy, and scalability. • Partner closely with Claims Operations to ensure eligibility rules and effective dates support accurate claims adjudication. • Collaborate with Accounting and Finance to ensure eligibility aligns to premium billing. • Monitor and mitigate eligibility-related financial risk, including retroactivity, late adds, and termination timing issues. • Support reconciliation efforts and root cause analysis for eligibility-driven claims or billing discrepancies. • Ensure eligibility and enrollment processes comply with all regulations and contractual client requirements. • Create and maintain a balanced scorecard of cost, quality, and time metrics with goals, including implementation, enrollment, eligibility updates, billing, and escalation handling. • Maintain audit-ready documentation, controls, and reporting. • Support internal and external audits, client reviews, and regulatory inquiries related to eligibility and enrollment. • Partner with Legal and Compliance on policy development and risk mitigation. • Partner with Account Management and Implementation teams to deliver a high-quality employer and member onboarding experience. • Lead and develop a high-performing eligibility and enrollment team, including managers and individual contributors. • Define clear roles, workflows, and performance metrics aligned to accuracy, timeliness, and service quality. • Build training programs and documentation to support consistency and scalability. • Foster a culture of accountability, ownership, and continuous improvement.

• Oversee all company spend, from direct (hardware, supply chain) to indirect (software, vendors, marketing, professional services) to staff costs. • Partner with FP&A and all budget owners to connect hiring, vendor, and automation decisions to measurable ROI. • Build systems / dashboards that create transparency and accountability across every spend category. • Identify and lead automation or process redesign initiatives that increase output and speed across the company. • Manage and grow a small, high-impact team (including 2 Procurement Leads and a Headcount/Workforce Analyst) to execute initiatives. • Work directly with the CFO, CEO, and other leaders to design how Sword scales from here.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We're looking for an experienced Head of TikTok Shop to take full ownership of our TikTok Shop channel and drive it to the next level. This is not an entry-level position; we need someone who has already managed TikTok Shop at scale and can hit the ground running. - Own the entire TikTok Shop ecosystem: creator/affiliate recruitment and management, content strategy, LIVE shopping coordination with our agency partner, shop optimization, and team leadership. - Manage the relationship with our TikTok Shop agency while building and leading an internal team that drives organic growth through creator relationships and community building. - IMPORTANT: This role requires proven TikTok Shop management experience. Qualifications - 2+ years of hands-on TikTok Shop management experience at a brand or agency generating significant GMV. - Proven track record of scaling TikTok Shop revenue through affiliate programs and creator partnerships. - Deep expertise in TikTok Seller Center, affiliate management systems, and platform analytics. - Experience managing and building creator/affiliate outreach teams. - Strong understanding of content performance metrics and what drives viral, shoppable content. - Experience working with agencies and holding external partners accountable. - Exceptional communication skills, you can rally creators, manage teams, and present to leadership. Requirements - Experience with physical products, particularly pet products or home goods. - Background in direct-response marketing. - Experience with LIVE shopping production and optimization. - Familiarity with TikTok Ads and Spark Ads integration. - Experience in high-growth, entrepreneurial environments. - You actually use TikTok Shop as a consumer and understand the user experience. Benefits - Base Salary: $130,000 – $160,000 depending on experience. - Performance Incentives: Monthly/Quarterly bonuses tied to channel growth milestones and team performance (structured incentive program, not commission-based). - Comprehensive health, dental, and vision insurance. - 401(k) with company match. - Flexible PTO policy. - Office in Brickell, Miami (opening soon) with hybrid/remote flexibility. - Join a fast-growing 9-figure brand with significant market presence.