Scheduled Hours 40 Position Summary This position performs advanced billing and collection activities. May act as a Lead IBC Assistant. Makes collection calls, verifying accuracy and completeness of claims, contacts insurance companies and collection agencies in regards to expediting payments from various payers for physician’s services. Handles discounts, adjustments and charge corrections. Job Description Primary Duties & Responsibilities: - May act as a Lead IBC Assistant. May train and provide guidance to other IBC Assistants. - Performs collection follow-up duties on specific financial classifications, such as commercial insurance, self-pay, Medicare and Medicaid claims. - Handles discounts, adjustments and charge corrections. - Makes collection calls to insurance companies and patients to ensure timely payment of claims. - Reviews remittance advises for rejection and accuracy of payment amounts. - Verifies accuracy and completeness of charge tickets, monitors attachments for claims to obtain maximum reimbursements. - Contacts insurance companies regarding posting payments and collection agencies regarding payment reports. - Responds to questions and requests from insurance companies. - Supports customer service unit in answering billing and collection questions. - Acts as back-up support for Accounts Receivable staff during peak times, vacations and illnesses. Working Conditions: Job Location/Working Conditions: - Normal office environment. Physical Effort: - Typically sitting at desk or table. - Repetitive wrist, hand or finger movement (PC typing). Equipment: - Office equipment. The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time. Required Qualifications Education: High school diploma or equivalent high school certification or combination of education and/or experience. Certifications/Professional Licenses: No specific certification/professional license is required for this position. Work Experience: Billing Or Insurance (3 Years) Skills: Not Applicable Driver's License: A driver's license is not required for this position. More About This Job WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles. Preferred Qualifications Education: No additional education unless stated elsewhere in the job posting. Certifications/Professional Licenses: No additional certification/professional licenses unless stated elsewhere in the job posting. Work Experience: Post-Secondary Education (2 Years) Skills: Collections Strategies, Communication, Computer Literacy, Confidential Data Handling, Medical Terminology, Office Equipment, Telephone System Grade C08-H Salary Range $20.57 - $30.84 / Hourly The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget. Questions For frequently asked questions about the application process, please refer to our External Applicant FAQ. Accommodation If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request. All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Pre-Employment Screening All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening. Benefits Statement Personal - Up to 22 days of vacation, 10 recognized holidays, and sick time. - Competitive health insurance packages with priority appointments and lower copays/coinsurance. - Take advantage of our free Metro transit U-Pass for eligible employees. - WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%. Wellness - Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more! Family - We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered. - WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us. For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/ EEO Statement Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

• Follows-up with insurance companies to resolve unpaid claims. • Researches any overdue account balance that is fully or partially unpaid. • Reviews unpaid and underpaid claims. • Resubmits or appeals as necessary. • Verifies payment information adjustments to supervisor. • Coordinates collection activities for delinquent accounts. • Complies with the Fair Debt Collector Practices Act (FDCPA). • Responds to customer inquiries regarding account status. • Researches customer’s accounts thoroughly and documents appropriately. • Resolves discrepancies and prepares adjustments and refunds as necessary. • Ensures accurate entry of all information regarding collection activity into the billing system. • Brings recurring issues to the attention of the department supervisor. • Initiates payments and resubmits bills as necessary. • Pursues patient for payment obligations when insurance defaults as permitted by law or contractual relationships.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description After the submission of your application, you will receive an email with instructions to complete a series of assessments through our online platform, Harver. Completing this AI-powered assessment is required for prompt consideration of your application, as it serves as the initial screening in our employment process. Candidates hired for work-from-home positions will receive company-issued equipment. Additional details regarding equipment policies and procedures will be provided during the interview and onboarding process. This is a remote/work from home position. Compensation: $16-$17/hr plus bonus Build Your Future! Come join our thriving team as a Remote Collections Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena. Responsibilities - Call consumers to secure payments on past due accounts. Each call is unique…you’ll never get bored! - Ensure that all work is performed in compliance with company policies as well as local, state and federal collections laws and regulations. Qualifications - High School diploma or equivalent - Previous experience in 1st or 3rd party collections - Department of Revenue experience is preferred - Access to high-speed internet required - FDCPA knowledge preferred - Professional phone etiquette and solid negotiating skills - Positive attitude and strong customer service aptitude - Ability to problem solve and multitask - Willingness to maintain confidentiality - Ability to remain in a stationary position 95% of the time - Ability to exchange accurate information effectively over the phone Physical Requirements - Normal, corrective vision range; ability to see color and to distinguish letters, numbers and symbols - Frequently required to sit, stand, walk, talk, hear, bend and reach - Ability to reach with hands and arms - Occasionally lift and/or move up to 20lbs with or without accommodation - Ability to stand for long periods of time with or without accommodation Work Conditions The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. You are acknowledging that you can perform the essential functions with or without a reasonable accommodation. The noise level in the work environment is usually moderate. The work environment is primarily indoors. The position requires little to no travel. Benefits - Work from home - Paid training - Team-oriented work environment - Growth opportunity - Generous bonus opportunity - Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Build Your Future! Come join our thriving team as a Remote Collections Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena. - After the submission of your application, you will receive an email with instructions to complete a series of assessments through our online platform, Harver. - Completing this AI-powered assessment is required for prompt consideration of your application, as it serves as the initial screening in our employment process. - Candidates hired for work-from-home positions will receive company-issued equipment. - Additional details regarding equipment policies and procedures will be provided during the interview and onboarding process. - This is a remote/work from home position. - Compensation: $17+ per hour based on experience. - Responsibilities include outbound calling and accepting incoming calls regarding past due accounts and securing payments on accounts that are past due. Qualifications - High School diploma or equivalent. - 3 years of 3rd party collections experience required. - Previous skip tracing experience. - 2 years of B2B collections experience required. - FDCPA knowledge. - Professional phone etiquette and solid negotiating skills. - Positive attitude and strong customer service aptitude. - Ability to problem solve and multitask. - Willingness to maintain confidentiality. - Ability to exchange accurate information effectively over the phone. Requirements - The minimum internet speed requirements for remote work are as follows: - Broadband internet connection (No DSL, or Dial Up). - Hard wired connection required (no Wi-Fi, Wi-Fi hotspots). - Speed Test Results: 25 mbps download, 20 mbps upload. Benefits - Work from home. - Paid training. - Team-oriented work environment. - Growth opportunity. - Generous bonus opportunity. - Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!