• Schedule patient appointments and manage the clinic calendar • Respond to patient inquiries via phone or email • Route calls, messages, and refill requests to the appropriate staff • Maintain clear communication with patients regarding appointments and clinic updates • Verify patient insurance eligibility and review coverage benefits • Inform patients of expected co-pays or balances prior to visits • Manage and organize digital patient intake forms • Ensure patient information is documented accurately and communicated to the billing team • Coordinate telehealth appointments when needed • Follow up with patients regarding appointments, referrals, or questions

• Verify patient insurance coverage through insurance portals and provider systems • Update patient records with accurate insurance information • Track and follow up on pending insurance claims • Review and follow up on unpaid or denied claims • Make outbound calls to parents or guardians to follow up on declined or missed payments • Contact insurance providers to check claim status and resolve billing issues • Communicate payment details and assist families with billing-related questions • Document call outcomes and update patient records accordingly • Maintain accurate billing documentation within the EMR • Ensure compliance with billing regulations and documentation standards • Coordinate with internal billing teams to resolve claim or payment issues • Respond to patient inquiries related to billing or insurance • Maintain accurate patient records and ensure confidentiality • Assist with basic administrative and reporting tasks as needed

• Respond quickly to inbound patient inquiries via phone, text, and email. • Convert incoming leads into scheduled patient evaluations. • Contact website leads, physician referrals, and marketing inquiries. • Educate prospective patients on how physical therapy can help. • Guide conversations toward booking evaluations or screening calls. • Handle patient objections professionally and confidently. • Follow a structured follow-up cadence. • Confirm scheduled appointments and help reduce no-show rates. • Manage new patient intake workflows and documentation. • Ensure patient records remain organized and up to date. • Contact physician-referred patients promptly to schedule evaluations. • Reactivate discharged patients who may benefit from continued care. • Manage appointment calendars and schedule patient evaluations.

• Own the Calendar: Schedule meetings, calls, and interviews across different time zones without errors. • Triage the Inbox: Read, sort, and organize executive emails daily. • Handle Remote Admin Tasks: Organize digital files, update spreadsheets, and ensure our Google Drive is easy to navigate. • Coordinate the Team: Join leadership Zoom calls to take clear, accurate notes.