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To build & strengthen families across the globe.
Appointment Setter, Patient Intake Specialist
Location
North Carolina
Posted
99 days ago
Salary
$6 - $7 / hour
Seniority
Senior
Job Description
Appointment Setter, Patient Intake Specialist
Virtual Rockstar Careers
• Respond quickly to inbound patient inquiries via phone, text, and email. • Convert incoming leads into scheduled patient evaluations. • Contact website leads, physician referrals, and marketing inquiries. • Educate prospective patients on how physical therapy can help. • Guide conversations toward booking evaluations or screening calls. • Handle patient objections professionally and confidently. • Follow a structured follow-up cadence. • Confirm scheduled appointments and help reduce no-show rates. • Manage new patient intake workflows and documentation. • Ensure patient records remain organized and up to date. • Contact physician-referred patients promptly to schedule evaluations. • Reactivate discharged patients who may benefit from continued care. • Manage appointment calendars and schedule patient evaluations.
Job Requirements
- Prior experience in appointment setting, patient intake, medical front desk, or lead conversion roles.
- Strong phone presence with clear and professional English communication.
- Experience working in healthcare, physical therapy, or medical administration preferred.
- Ability to explain healthcare services clearly and confidently.
- Strong organizational and documentation skills.
- Comfortable multitasking across scheduling, CRM, and EMR systems.
- Ability to work independently while maintaining accountability for results.
Benefits
- Competitive salary commensurate with experience.
- Opportunities for professional development and growth.
- Work in a dynamic and supportive team environment.
- Make a meaningful impact by helping to build and strengthen families across the globe.
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