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To build & strengthen families across the globe.
Medical Virtual Assistant – Insurance & Billing Support
Location
United States
Posted
98 days ago
Salary
$6 - $7 / hour
Seniority
Senior
Job Description
Medical Virtual Assistant – Insurance & Billing Support
Virtual Rockstar Careers
• Verify patient insurance coverage through insurance portals and provider systems • Update patient records with accurate insurance information • Track and follow up on pending insurance claims • Review and follow up on unpaid or denied claims • Make outbound calls to parents or guardians to follow up on declined or missed payments • Contact insurance providers to check claim status and resolve billing issues • Communicate payment details and assist families with billing-related questions • Document call outcomes and update patient records accordingly • Maintain accurate billing documentation within the EMR • Ensure compliance with billing regulations and documentation standards • Coordinate with internal billing teams to resolve claim or payment issues • Respond to patient inquiries related to billing or insurance • Maintain accurate patient records and ensure confidentiality • Assist with basic administrative and reporting tasks as needed
Job Requirements
- Experience with medical billing, insurance verification, or claims follow-up
- Strong phone communication skills for patient and insurance calls
- Ability to navigate insurance portals and EMR systems
- Strong attention to detail and documentation accuracy
- Comfortable working independently in a remote environment
- Tech-savvy with the ability to learn new systems quickly
Benefits
- Competitive salary commensurate with experience
- Opportunities for professional growth and development
- Work in a supportive and collaborative healthcare environment
- Make a meaningful impact by helping families access therapy services
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