Virtual Rockstar Careers

• Manage the full billing cycle from claim submission through payment resolution • Submit and track insurance claims using payer portals (UHC, BCBS, Availity, Waystar, etc.) • Post insurance payments and adjustments accurately • Investigate, follow up on, and resolve denied or unpaid claims • Review and correct billing discrepancies efficiently • Manage high-volume claim follow-up workflows (goal: ~1,000 claims/week post-training) • Ensure timely resolution of outstanding accounts • Maintain accurate documentation of all billing activity • Verify patient insurance eligibility and benefits • Obtain and track prior authorizations • Update patient records with accurate insurance information • Communicate with payers to clarify coverage and resolve issues • Respond to billing-related inquiries via email and phone • Maintain and update electronic medical records • Support internal documentation and workflow tracking

• Insurance Claims Follow-Up & AR Management. • Follow up on unpaid claims over 30 days by contacting insurance companies via phone or portals. • Investigate reasons for delayed or denied payments and take appropriate action. • Submit required documentation such as medical records and primary EOBs to support claims. • Prepare and submit appeals for denied or underpaid claims. • Ensure all claims are resolved and paid within a timely manner (goal: before 60 days). • Track claim status and maintain accurate documentation of all follow-ups. • Work closely with internal team members to resolve billing issues efficiently.

• Verify insurance eligibility and coverage for patients • Obtain and manage prior authorizations (including Medicaid PAs) • Submit claims and follow up on unpaid or denied claims • Review, resolve, and appeal denied claims • Submit secondary claims and track claim status • Post insurance payments and reconcile patient accounts • Track invoices and follow up on patient payments • Explain insurance benefits and coverage details to patients • Maintain accurate documentation of all billing activities • Perform script/referral and evaluation audits • Track denial rates and generate billing reports • Ensure compliance with billing and coding regulations • Maintain accurate records in EMR and reporting systems • Maintain and update patient records and insurance information • Communicate with team members via Google Suite and internal systems • Participate in weekly team meetings and ongoing coordination • Assist with additional administrative tasks as needed

• Manage calendars, scheduling, and coordination across leadership • Book travel and handle itinerary changes as needed • Ensure leaders are prepared for meetings and daily priorities • Manage general inboxes (sales, marketing, support) • Respond to inquiries and route messages to the appropriate team members • Track action items and ensure follow-through on key initiatives • Prepare agendas for internal and external meetings • Create digital assets using Canva based on brand guidelines • Organize files and systems across Google Drive, HubSpot, and Dropbox

• Upload and organize patient records from multiple data sources (CSV, spreadsheets, clinical documents) • Prepare and structure large datasets for system migration • Ensure accurate and efficient data transfer into the platform • Clean and standardize datasets from external systems • Identify missing, duplicate, or inconsistent data • Normalize formats (names, dates, medical data) • Validate data accuracy before and after migration • Utilize AI tools to extract and process patient data • Generate structured patient records • Review and validate AI-generated outputs for accuracy • Perform detailed QA checks to ensure near-zero error rates • Identify and resolve issues proactively before they impact implementation • Maintain high standards of data integrity and consistency • Update implementation trackers and progress reports • Communicate updates, blockers, and issues clearly with the team.

• Manage and grow social media profiles • Assist in planning and executing marketing campaigns • Monitor online engagement, reviews, and comments • Analyze campaign performance and suggest improvements • Create engaging content (posts, graphics, blogs, etc.) • Conduct marketing research to support content and campaigns • Assist in developing messaging and brand presence • Support online marketing efforts and ad campaigns • Explore opportunities to improve visibility and reach • Work with tools and platforms to optimize campaigns • Analyze marketing data to support decision-making • Track performance and provide insights and recommendations • Work with internal team members (including technical/AI support) to streamline processes • Assist in exploring automation opportunities (e.g., ads, email campaigns) • Help improve workflows and marketing systems over time • Assist with website updates or blog content • Provide general administrative or project support as needed

• Answer a high volume of incoming calls and route them appropriately • Provide excellent customer service and assist patients with inquiries • Schedule and manage patient appointments • Maintain and update the clinic calendar • Run reports for leadership using the EMR system (Tebra) • Help reduce workload for in-clinic staff by managing calls and scheduling

• Manage and maintain the executive’s calendar, including scheduling, rescheduling, and protecting focus time • Monitor email communications and flag time-sensitive messages • Draft responses to routine emails for review and approval • Prepare agendas and materials for meetings • Take notes during meetings and track action items • Send follow-up summaries and ensure tasks are completed • Track action items, deadlines, and priorities across multiple projects • Organize tasks within project management systems • Help ensure commitments and deadlines are not missed • Maintain internal documentation, SOPs, and process guides • Organize shared drives and internal resources • Create and update internal forms, checklists, and documentation • Draft internal announcements or communications when needed • Assist with organizing staff initiatives and internal updates • Track key metrics and maintain operational notes or idea lists

• Schedule patient appointments and manage the clinic calendar • Respond to patient inquiries via phone or email • Route calls, messages, and refill requests to the appropriate staff • Maintain clear communication with patients regarding appointments and clinic updates • Verify patient insurance eligibility and review coverage benefits • Inform patients of expected co-pays or balances prior to visits • Manage and organize digital patient intake forms • Ensure patient information is documented accurately and communicated to the billing team • Coordinate telehealth appointments when needed • Follow up with patients regarding appointments, referrals, or questions

• Verify patient insurance coverage through insurance portals and provider systems • Update patient records with accurate insurance information • Track and follow up on pending insurance claims • Review and follow up on unpaid or denied claims • Make outbound calls to parents or guardians to follow up on declined or missed payments • Contact insurance providers to check claim status and resolve billing issues • Communicate payment details and assist families with billing-related questions • Document call outcomes and update patient records accordingly • Maintain accurate billing documentation within the EMR • Ensure compliance with billing regulations and documentation standards • Coordinate with internal billing teams to resolve claim or payment issues • Respond to patient inquiries related to billing or insurance • Maintain accurate patient records and ensure confidentiality • Assist with basic administrative and reporting tasks as needed