Director of Workspace Operations Operations · Multi-Site Leadership · Remote (Near a Saltbox Market) Saltbox makes the hardest parts of running a small online business simple. Our workspaces transform into modern and flexible office and warehouse suites, packed with everything small businesses need to grow. Our Members span a diverse range of industries — Fashion & Apparel, Health & Beauty, Entertainment, Electronics, Household Goods, and beyond. Every day, we help small businesses thrive in their own backyard. We’ve been building something special. Now we need the right leader to run it. The Role The Director of Workspace is the operational backbone of the Saltbox network. This role directly leads our Market Leaders and owns the executional engine that powers every location — translating strategy into predictable, consistent performance across markets. While the VP of Operations defines where we’re going, the Director of Workspace makes sure we get there. You’re responsible for the operational and financial performance of each location: holding standards, driving P&L outcomes, developing strong Market Leaders, and ensuring that every Member — in every market — has the same high-quality Saltbox experience. This is a hands-on, high-accountability leadership role. You're both an operator and a builder — capable of running the day-to-day with discipline while building the systems and frameworks that allow us to scale. Because you are closest to the day-to-day realities of the workspace business, you are also responsible for elevating insights from the field — helping senior leadership understand what our members and markets need so we can continue evolving and improving the Saltbox experience. What You Will Own Leadership of Market Leaders — Build and develop a strong, accountable leader bench. Coach Market Leaders into confident, disciplined operators who execute with clarity, own their numbers, and deliver a consistent member experience at every location. Operational Consistency Across the Network — Create and uphold the unified Saltbox operating system: SOPs, operating rhythms, quality standards, workspace workflows, and team accountability structures. Every location should feel unmistakably Saltbox. P&L Ownership — Drive NOI performance through smart labor planning, occupancy strategy, expense discipline, and operational execution. You’re accountable to the numbers — and you know how to move them. Cross-Functional Collaboration — Partner closely with Facilities, Fulfillment, Sales, Product, and Finance to ensure seamless handoffs, aligned expectations, and shared accountability. You’re the connective tissue between the field and the business. Member Experience & Escalations — Ensure every location delivers a consistent, high-trust member experience. Lead escalations that require senior operational judgment, and coach Market Leaders to prevent recurrence. Capability Development & Standards Enforcement — Ensure that all training, systems, and operational standards created by our Operational Excellence team are implemented, reinforced, and adopted across every Market Leader and their teams. We are actively embracing AI and automation across Saltbox. This leader should be comfortable identifying opportunities to leverage technology and AI tools to improve operational efficiency, decision-making, and the member experience. How We Measure Success You’ll know you’re winning when the network hits these marks consistently: Financial Performance - Workspace revenue growth and service revenue - Labor discipline, controllable expense management, and NOI targets - Contribution margin performance across all locations Operational Discipline - Standards adherence and workflow compliance - Labor efficiency and operational systems uptime - Execution of network operating rhythms across all markets Sales & Occupancy - Tour conversion and occupancy performance - Local sales execution and pipeline discipline - Churn reduction and Member retention Member Experience - Member NPS and satisfaction trends - Consistency of experience across all markets - Quality of operational execution at the location level Who Thrives Here The best candidates for this role are multi-site operators who combine financial discipline with systems thinking and emotional intelligence. You’re not just good at running operations — you’re good at building the leaders who run them. You’re likely someone who: - Builds clarity and consistency wherever you lead — people know what’s expected and why - Is an emotionally intelligent coach who develops other leaders, not just manages them - Has strong financial instincts and knows how to move the numbers that matter - Can balance operational detail with strategic oversight without losing either - Sets expectations clearly, enforces standards firmly, and still builds genuine trust - Adapts quickly, leads calmly under pressure, and solves problems with maturity - Thrives in fast-moving, scrappy environments where you write the playbook as you run it Preferred Experience We’re looking for operators with real multi-site experience. Ideal candidates may come from logistics, fulfillment, warehouse operations, multi-unit retail, coworking, or similarly distributed operational businesses. - 7–12+ years leading multi-site operations - Proven success driving P&L outcomes across a network of locations - Experience managing managers — not just frontline teams - Strong background in operational systems, standards design, and process enforcement - Comfort operating within logistics or warehouse-enabled environments - Ability to build cross-functional alignment in fast-changing, high-growth environments - Clear communicator with high accountability and executive leadership presence Location & Travel This role is remote but requires proximity to a Saltbox market. Current markets include Atlanta, Washington DC, Dallas, Phoenix, Los Angeles, Denver, and Seattle. Expect approximately 30–40% travel to support Market Leaders and drive performance across locations. Compensation & Benefits At Saltbox, we believe in fostering a work environment that supports the health and happiness of our employees. We’re proud to offer a comprehensive benefits package, including: - Medical/Dental/Vision insurance fully covered for Employees, or a low premium for PPO and adding family members. - 401K plan options - Company-paid long-term, short-term disability, and life insurance - Generous paid vacation, sick leave, and holidays - Paid parental leave - Opportunities for professional development, including job training and a dedicated learning budget Are you ready to join a dynamic and fast-paced start-up? Saltbox is excited to offer this full-time position with a base salary range of $130k–$155k. We understand that each individual brings unique skills and experiences to the table, which is why our salary ranges are tailored to the role, level, and location of the job. Join Saltbox. Our mission is to make logistics approachable, accessible, and efficient for all. Listen to what human-centric logistics means to our members. Learn more.

Our client is a modern survey programming company that empowers consultants and investors to get fast, actionable insights. Specializing in time-critical market research surveys, they help clients quickly design, launch, and analyze surveys with high-quality data. The fully remote team spans 40+ cities worldwide, and leadership comes from top consulting and investment backgrounds. As an Account Director, you will own and grow strategic accounts where our client already has a presence. This role combines account management with targeted prospecting to expand footprint within existing clients. You will support Business Development colleagues when new survey opportunities arise and ensure client satisfaction through expert project and account-level guidance.

• Develop and build out TLC's policy department and supervise a multidisciplinary policy team, including the Deputy Director of Policy and other policy staff providing leadership, mentorship, performance management, and professional development using trauma-informed and equity-centered management practices, with attention to workload sustainability and political burnout. • Supervise, review, analyze and track legislation, provide technical assistance, and develop policy recommendations. • Build and advance a strategy on transgender rights across all governmental avenues, including legislation, administrative regulation, and state and local policy. • Oversee TLC's Policy department to implement legislative and policy strategies rooted in on-the-ground community needs and aligned with the Trans Agenda for Liberation and TLC's policy priorities. • Set policy agendas, lead advocacy campaigns, and align legal/policy efforts with broader organizational goals. • Meet with lawmakers, testify at hearings, draft legislation, and advocate for pro-trans laws while opposing harmful ones. • Streamline and coordinate TLC's legislative efforts to uplift and resource trans-led advocacy campaigns. • Formulate TLC policy positions on ongoing and emerging legislative issues, particularly those related to criminalization, immigration, HIV policy, and other TLC priority areas across all 50 states. • Keep TLC staff updated about federal, state, and local policy developments and solicit input as it relates to specific program areas, including immigration, disability justice, criminalization of trans and allied communities and work addressing violence against Black trans communities. • Develop or supervise the development of policy explainers and educational resources on federal, state, and local policy to be distributed to community partners. • Provide guidance to TLC staff and community partners on strategies to respond to proposed and enacted TGNC-related legislation. • Work collaboratively with our Narrative, Legal, and Programs teams, as well as Communications and Development, to lead coordinated national, state, and local-level rapid-response strategies, shared policy agendas, and aligned messaging, capacity, and funding priorities. • Lead rapid-response policy strategy to emerging legislative threats impacting TGNC communities, coordinating closely with Legal, Communications, and community partners. • Identify opportunities to deploy organizational resources to advance local decriminalization efforts, including HIV and sex work decriminalization. • Partner with Communications staff to develop clear, values-aligned policy narratives and public-facing messaging, including support for media engagement as appropriate. • Develop systems to track policy outcomes and advocacy impact, and report regularly to organizational leadership and funders to support accountability and sustainability. • Manage policy-related budgets, grants, and consultant resources in alignment with organizational priorities and capacity. • Engage in education efforts for community members and attorneys, including speaking at conferences, trainings, and webinars. • Serve as an organizational spokesperson and national expert on policy issues. • Other duties consistent with the scope of the position.

• Lead one or more accounts; help define and drive integrated medical/scientific communication strategies (publication planning, communications tactics) • Serve as one of the principal scientific contacts for client stakeholders and clinical leads; align scientific strategy to brand priorities • Establish quality standards and best practices across assigned teams • Oversee high‑quality content across manuscripts, congress materials, training content, digital assets, and MLR‑regulated materials • Conduct detailed scientific reviews for accuracy, alignment, and stylistic consistency (AMA, client style guides, journal/congress guidelines) • Ensure compliance with relevant industry standards (e.g. Good Publication Practices, International Committee of Medical Journal Editors guidelines, PhRMA guidelines) • Lead/defend submissions in MLR systems; resolve scientific issues independently • Lead scientific discussions, workshops, speaker trainings, and advisory boards; represent the organization externally • Provide scientific leadership in pitches and proposals; partner with Client Services on resourcing, scoping, and forecasting • Manage 3–5 direct reports (writers/ASDs); conduct performance evaluations, set goals, and guide career development • Identify training needs; create structured development plans to grow capability • Contribute to scoping and resource planning for assigned projects; escalate risks proactively • Support recruitment efforts for on-team hires • Maintain strong version control, documentation discipline, and adherence to internal procedures • Optimize scientific workflows and processes to improve consistency and efficiency • Anticipate risks and complex issues; implement mitigation plans; share therapeutic/industry insights to elevate team knowledge