• Devise and develop powerful, original ideas that engage the target audience and address the client’s business problem for primarily a B2B audience but also B2C clients - across multiple platforms. • Lead concept development and visual direction across integrated campaigns, digital, social, film, and print • Use the latest AI techniques to bring ideas to life across integrated campaigns, digital, social, film. • Understand the client’s business and communications challenge, the key proposition, and the creative brief – then translate this into distinctive, effective creative ideas • Shape and maintain the visual tone of voice and creative standards across all brand touchpoints • Present ideas to the Creative Director and wider team for approval and development, and partner closely with copywriters through multiple stages of concepts and execution • Collaborate with strategists, designers, account teams and subject‑matter experts to make complex information feel clear, compelling and visually engaging • Generate, maintain and build enthusiasm for ideas within the agency (and with clients in more client-facing art director roles) as work moves from concept to execution • Push the creative ambition while ensuring work remains on brand, credible and compliant with any relevant regulations

• Concept and execute advertising campaigns across video, OTT, OOH, paid social, digital display, and other media channels. • Visually craft the campaign assets—from storyboards and pitch decks to final production. • Art direct video shoots and collaborate with directors, editors, and external production partners. • Design high-volume paid media assets while maintaining creative consistency and high quality. • Bring personality and originality to Vanta’s advertising while ensuring the work maintains trust and clarity. • Collaborate with growth and media teams to align creative with channel strategy and performance goals. • Balance innovation with execution: bring fresh ideas (we mean it!) while delivering polished work.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Are you energetic, outgoing, and obsessed with understanding what makes consumers say “yes”? Do you love brand‑building, connecting with people, and being out in the field instead of behind a desk? Ice Labs is looking for a Brand Experience & Merchandising Specialist to help ignite consumer excitement, gather real‑time feedback, and ensure our products show up powerfully on shelf. This role is ideal for college students or early‑career professionals who want hands‑on exposure to sales, marketing, or brand management. - Reports to: Sr. Manager, Innovation - Direct Reports: N/A - Location: Remote work from home, in the Greater Seattle area #LI-Remote - Annual Bonus Potential: 7% - Eligibility is based on the company hitting annual financial targets. - Hourly Rate: $23.00 - $36.00 (depending on experience) - Core Shift: Tuesday through Saturday - to support peak consumer traffic, with periodic Sunday shifts required to support key brand moments. - Plus, a Company vehicle! - Create Unforgettable Consumer Experiences - Host fun, engaging product tastings and demos that bring the brand to life at retail stores, community events, and surprise and delight pop-ups. - Develop subject matter expertise on Ice Labs products, including features, benefits, and brand story. - Serve as the “face of the brand,” authentically connecting with shoppers, answering questions, and driving product trial. - Capture authentic moments and light user-generated content (UGC) showcasing real consumer reactions and experiences. - Gather Real Consumer Insights (A Mini Field Research Role) - Conduct consumer intercept interviews to understand who our shoppers are, why they buy, and what they want next. - Capture quick, meaningful insights and translate them into clear, usable feedback that informs marketing, sales, and product development. - Own Your Territory’s Retail Presence - Deliver products to assigned retailers and ensure displays are flawless, fully stocked, and impossible to ignore. - Set up compelling point of sale materials and maintain merchandising excellence that drives purchases. - Build genuine relationships with store managers to unlock visibility, support incubator programs, create retailer value, and secure breakthrough retail opportunities. - Ensure On‑Time, On‑Point Execution - Manage your route efficiently, coordinating product drops, demos, and merchandising stops with professionalism and organization. - Maintain detailed records of daily activities, including consumer reactions, store partner feedback, sales lift, and merchandising conditions. - Synthesize findings into clear, actionable reports. Qualifications - 1+ years of sales, retail, merchandising, marketing, brand, or sensory experience, with professional references who can speak to your great attitude and work ethic. - Proficiency with the Microsoft Office suite (e.g., Outlook, PowerPoint, Excel). - Ability to accommodate a Tuesday through Saturday schedule with occasional Sundays. - Valid driver’s license and reliable vehicle with an acceptable driving record. - Ability to lift and carry 35 lbs. repetitively, as well as to push and pull up to 100 lbs. regularly. Benefits - Three Weeks of Vacation per calendar year, with additional weeks accrued over time. - FMLA qualifying Rain Makers receive six weeks of paid parental leave. - Flexibility Stipend for eligible Rain Makers to contribute to business-related expenses. - Relocation Available (when available). - Onsite and Hybrid Rain Makers can receive mileage reimbursement for carpooling. - 401k with Immediate Vesting and matched contributions. - Fitness Reimbursements for community events and competitions. - Access to on-site gym in Preston with a personal trainer 2 days per week. - Medical/Dental/Vision plans that are excellent and flexible to your needs. - Vehicle Program for Field Sales Specialists, Managers, and Directors with mileage reimbursement or company vehicle options.

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The Role: The Associate Manager, Member Experience Outreach, manages, coaches, and develops a team of Member Experience Outreach Specialists who handle complex, sensitive, and high-risk member concerns that require proactive outreach to aid in member satisfaction and resolution. In addition to supervising, this role will help identify and implement solutions to enhance our SoFi member's experience, improve our employee experience within the Member Experience Outreach team, and help our Member Experience Outreach Specialists develop and grow. What You’ll Do: - Independently manage a team of Member Experience Outreach Specialists, monitoring their workload to ensure the appropriate allocation of resources is in place to resolve escalated complaints and concerns through proactive member outreach. - Hire, train, motivate, monitor, and coach new Member Experience Outreach Specialists and serve as a subject matter expert to resolve complex escalated complaints and concerns as needed. - Assist agents in navigating tough conversations with empathy, understanding and a genuine desire to help, including serving as a point of escalation for members when needed. - Ensure that the team follows compliance procedures while providing first-rate customer service. Establish, monitor, and maintain internal policies and procedures, as well as business continuity plans. - Foster an environment focused on identifying issues, providing solutions, and driving innovation to enhance the complaint program. - Hold team members accountable for performance by defining clear goals, objectives, responsibilities, and priorities. - Identify and escalate issues and propose recommended solutions regarding potential issues with processes, systems, and operations inefficiencies to their direct manager to contribute to operational success. - Participate in cross-functional projects designed to mitigate the bank's risk due to inefficiencies, fraud, or lack of compliance. - Participate in special projects as requested. What You’ll Need: - 2-4 years of supervisory or management role in a customer service or call center environment - Minimum of 5 years of general customer service experience, with a minimum of 2 years experience with escalation or complaint resolution at a bank or financial institution - Proficient knowledge of bank products and services such as credit and debit cards - Exceptional time management skills with the proven ability to manage multiple priorities and work in a fast-paced environment - Excellent written and verbal communication skills are required to answer questions and communicate issues clearly & concisely to internal and external stakeholders. - Ability to react to change quickly and implement new processes & procedures - Work independently with little or no supervision - Professional demeanor and excellent work habits are essential - Demonstrated ability to mentor, coach, and develop others - Available for all operating hours, including evenings and weekends Nice To Have: - Associate's Degree preferred but not required - Loan processing, student loan originations, consumer credit, or consumer lending experience - Knowledge of banking regulations, laws, and regulatory requirements, with a focus on regulatory complaint resolution Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.The Company hires the best qualified candidate for the job, without regard to protected characteristics.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.New York applicants: Notice of Employee RightsSoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.