• Oversee daily operations and performance of the Claims Systems Configuration team • Develop, track, and report on departmental KPIs • Ensure accurate and optimized claims processing through strong data integrity and continuous process improvement • Provide approval for configuration deployments, documentation, and training materials • Maintain departmental audit controls and partner with Compliance to ensure readiness for internal or external audits • Lead the design and implementation of claim business rule configurations, including clinical and admin policy, benefit, provider, and authorization rules • Manage change control, risk assessments, issue resolution, and progress reporting • Support the refinement activities of configuration requests and design align with approved requirements • Recommend system improvements to increase auto-adjudication rates and streamline claims processing • Oversee development and maintenance of departmental work instructions, policies, and workflows • Ensure effective training materials are created and maintained for configuration processes • Conduct and oversee audits to ensure adherence to processes and documentation standards • Motivate and guide the team to meet performance expectations and departmental goals • Support Supervisors and Trainers in developing staff knowledge and capabilities • Assist with personnel management activities, including hiring, performance evaluations, and disciplinary actions • Provide escalation support for complex configuration or client issues • Partner with governance and process improvement teams to refine workflows and remove impediments • Collaborate with internal teams to provide education on system configuration and support corrective action responses • Ensure knowledge transfer across departments and support broader organizational initiatives

• Analyze and interpret data from a variety of sources, including surveys, market research, and past studies • Assist with aligning benchmark data from internal/external partners to compare against past time-boxing survey data to share across the business • Identify key trends, patterns, and insights that can inform business strategy • Create compelling data visualizations, such as charts, graphs, and dashboards, to communicate findings to stakeholders across the organization • Develop and maintain reports that track key performance indicators (KPIs) and business trends • Collaborate with cross-functional teams to understand their data needs and provide analytical support as needed for specific market segments and roles • Present complex data findings in a clear, concise, and understandable manner to both technical, and non-technical audiences • Assist in ad-hoc projects as needed

• Manages the design, development, administration and implementation of compensation programs, policies, structures and practices for the organization. • Oversees participation in compensation surveys, prepares reports, performs research and analysis. • Provides analytical expertise and support to business units and People and Culture (P&C). • Guides compensation compliance initiatives and coordinates communication of regulatory changes. • Develops recommendations to modify or implement new programs, policies, and procedures. • Monitors the effectiveness of existing compensation policies, guidelines and procedures.

• Manage the entirety of renewals process, including negotiation and ownership of commercial contracts • Collaborate with Sales to identify risks and ensure timely renewals • Analyze usage patterns and customer health metrics to preempt churn risks • Engage proactively with customers ahead of renewal dates to assess satisfaction, resolve issues, and identify opportunities for growth • Maintain accurate renewal forecasts using tools like Salesforce and Clari • Consistently exceed quarterly and annual retention goals