• Maintain software licenses, seat assignments, and user access for CAD tools. • Install or coordinate installation of CAD software updates, patches, and plug‑ins—mirroring typical CAD administrator tasks. • Support configuration of design rules, templates, libraries, menus, and environment settings. • Monitor system use, performance, and storage; identify issues proactively, similar to external CAD admin roles. • Provide Tier 1–2 support for CAD tools, integrations, crashes, and performance issues. • Diagnose system and user problems; escalate when needed (a core function in most CAD Specialist roles). • Troubleshoot integration issues across design, engineering, and operations tools. • Maintain a knowledge base of common issues, fixes, and best practices. • Execute updates to design system databases and libraries, ensuring accuracy and standardization. • Maintain metadata, model attributes, and relational datasets, aligned with external CAD data management practices. • Participate in data conversion or migration efforts when new tools or versions are introduced. • Create user guides, SOPs, quick‑reference documentation, and release notes. • Deliver onboarding and refresher training sessions for designers and engineering teams—common in CAD admin roles. • Maintain internal documentation for workflows, libraries, integrations, and troubleshooting procedures. • Partner with Engineering, Operations, Sourcing, Product Development, and IT to resolve issues. • Collaborate with vendors or contractors on upgrades, fixes, testing, or data issues—consistent with external market roles. • Participate in user feedback sessions to identify improvement opportunities in CAD workflows. • Participate in planning, testing, and rollout of CAD upgrades, integrations, and feature enhancements (a standard expectation in CAD admin roles). • Conduct smoke tests and regression tests; document results; support production deployment. • Identify opportunities for automation and process improvement, aligned with CAD Administrator/Programmer expectations. • Ensure adherence to CAD standards, naming conventions, and data quality requirements, similar to external CAD/Asset roles. • Maintain security practices for proprietary designs and sensitive data.

• Lead the installation, configuration, upgrades, and maintenance of our WBSCM SAP NetWeaver ABAP/JAVA systems. • Enhance system performance through meticulous monitoring, load balancing, and optimization of database and application server resources. • Oversee the transport management system (TMS) to seamlessly move changes across development, QA, and production landscapes. • Conduct backups, restores, and vigilant monitoring of our SAP HANA and SQL Server databases. • Serve as the technical expert, swiftly resolving system errors, dumps, and connectivity issues to keep our systems running flawlessly.

We are seeking an organized and detail-oriented Administrative Scheduling Specialist to support client coordination and scheduling operations in a fully remote environment. This role focuses on managing calendars, coordinating appointments, and ensuring scheduling details are accurate and handled efficiently from request through confirmation. In this position, you will communicate with clients to gather necessary information, coordinate scheduling requests, and provide timely updates regarding appointments or reservations. You will also review details carefully, monitor scheduling timelines, and maintain organized records using internal systems and digital tools. Your ability to stay organized and manage multiple requests will help ensure a smooth and professional experience for clients. The ideal candidate is dependable, proactive, and comfortable working independently while maintaining clear and professional communication. Strong attention to detail and the ability to follow established processes are key to success in this role. Key Responsibilities - Coordinate appointments, scheduling requests, and calendar updates - Communicate with clients to collect details and confirm scheduling information - Review scheduling details to ensure accuracy and completeness - Monitor timelines and follow up on outstanding items as needed - Maintain organized records within internal systems and digital platforms Qualifications - Strong communication and organizational skills - Excellent attention to detail and time-management abilities - Comfortable using scheduling tools, calendars, and online platforms - Ability to work independently in a remote environment - Administrative, scheduling, or customer service experience preferred but not required Additional Details - 100% remote work environment - Training and ongoing support provided - Opportunity to build administrative and coordination skills within a supportive team Applicants must be citizens of the United States, United Kingdom, Australia, Spain, Mexico, or LATAM regions.

• Deploy and support web, middle-tier, and 3rd-party systems across on-prem and cloud platforms • Proactively ensure performance and availability of tools and systems via real-time monitoring and triage • Focus on incident prevention, mitigation, monitoring, and detection strategies • Investigate system resource capacity, performance, and anomalies • Troubleshoot platform and routing issues within on-prem and cloud environments, including configuration and management of load balancing, API gateway, and application delivery technologies • Drive automation initiatives to eliminate toil, increase efficiency, and enable delegation of support tasks using scripting and tooling appropriate to the environment • Work with monitoring and application teams to ensure proper alerting and observability for tools and systems • Create and maintain documentation, runbooks, and operational standards for team processes and procedures • Contribute to architecture and tooling discussions, helping inform and set technical direction for the team • Provide technical mentorship and guidance to junior team members where applicable • Participate in handoff and assumption of support and deployment activities to and from other regional team members • Participate in a 24x7x365 on-call rotation