• Lead the installation, configuration, upgrades, and maintenance of our WBSCM SAP NetWeaver ABAP/JAVA systems. • Enhance system performance through meticulous monitoring, load balancing, and optimization of database and application server resources. • Oversee the transport management system (TMS) to seamlessly move changes across development, QA, and production landscapes. • Conduct backups, restores, and vigilant monitoring of our SAP HANA and SQL Server databases. • Serve as the technical expert, swiftly resolving system errors, dumps, and connectivity issues to keep our systems running flawlessly.

We are seeking an organized and detail-oriented Administrative Scheduling Specialist to support client coordination and scheduling operations in a fully remote environment. This role focuses on managing calendars, coordinating appointments, and ensuring scheduling details are accurate and handled efficiently from request through confirmation. In this position, you will communicate with clients to gather necessary information, coordinate scheduling requests, and provide timely updates regarding appointments or reservations. You will also review details carefully, monitor scheduling timelines, and maintain organized records using internal systems and digital tools. Your ability to stay organized and manage multiple requests will help ensure a smooth and professional experience for clients. The ideal candidate is dependable, proactive, and comfortable working independently while maintaining clear and professional communication. Strong attention to detail and the ability to follow established processes are key to success in this role. Key Responsibilities - Coordinate appointments, scheduling requests, and calendar updates - Communicate with clients to collect details and confirm scheduling information - Review scheduling details to ensure accuracy and completeness - Monitor timelines and follow up on outstanding items as needed - Maintain organized records within internal systems and digital platforms Qualifications - Strong communication and organizational skills - Excellent attention to detail and time-management abilities - Comfortable using scheduling tools, calendars, and online platforms - Ability to work independently in a remote environment - Administrative, scheduling, or customer service experience preferred but not required Additional Details - 100% remote work environment - Training and ongoing support provided - Opportunity to build administrative and coordination skills within a supportive team Applicants must be citizens of the United States, United Kingdom, Australia, Spain, Mexico, or LATAM regions.

• Deploy and support web, middle-tier, and 3rd-party systems across on-prem and cloud platforms • Proactively ensure performance and availability of tools and systems via real-time monitoring and triage • Focus on incident prevention, mitigation, monitoring, and detection strategies • Investigate system resource capacity, performance, and anomalies • Troubleshoot platform and routing issues within on-prem and cloud environments, including configuration and management of load balancing, API gateway, and application delivery technologies • Drive automation initiatives to eliminate toil, increase efficiency, and enable delegation of support tasks using scripting and tooling appropriate to the environment • Work with monitoring and application teams to ensure proper alerting and observability for tools and systems • Create and maintain documentation, runbooks, and operational standards for team processes and procedures • Contribute to architecture and tooling discussions, helping inform and set technical direction for the team • Provide technical mentorship and guidance to junior team members where applicable • Participate in handoff and assumption of support and deployment activities to and from other regional team members • Participate in a 24x7x365 on-call rotation

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Program Summary Join our Aetna Care Management team as we lead the way in providing exceptional care to dual eligible populations! You will have a life-changing impact on our Dual Eligible Special Needs Plan (DSNP) members, who are enrolled in both Medicare and Medicaid. As a member of the care team, you will collaborate with members, the internal care team, healthcare providers, and community organizations to meet the complex healthcare and social needs of our members Be part of this exciting opportunity as we expand our DSNP services to transform lives in new markets across the country. Position Summary/Mission As a vital member of our Special Needs Plan (SNP) care team, the Care Coordinator (CC) is responsible for coordinating care for our members through close collaboration with the Care Manager, Social Worker, and other interdisciplinary team members. This role involves evaluating member needs through the annual Health Risk Survey, addressing social determinants of health (SDoH), coordinating care across the continuum, and closing gaps in preventive and health maintenance care. Key Responsibilities - Member Evaluation: Conduct the annual Health Risk Survey to support needs identification for the member’s Individual Plan of Care. - Risk Escalation: Inform the assigned care manager of newly identified health/safety risks or service needs - Care Coordination: Complete care coordination activities delegated by the care manager within an established timeframe. - Quality Issue Escalation: inform the assigned care manager and/or associate manager of any identified quality of care issues. - Advocacy: Passionately support the member’s care coordination needs and drive solutions to address those needs. - Member Engagement: Use problem-solving skills to find alternative contact information for members who are unreachable by care management. Employ motivational interviewing techniques to maximize member engagement and promote lifestyle changes for optimal health. - Monitoring and Documentation: Adhere to case management and quality management processes in compliance with regulatory and accreditation guidelines and company policies. Essential Competencies and Functions - Meet performance and productivity metrics, including call volume, successful member engagement, and compliance with state/federal regulatory requirements. - Conduct oneself with integrity, professionalism, and self-direction. - Demonstrate a willingness to learn about care management within Medicare and Medicaid managed care. - Familiarity with community resources and services. - Navigate various healthcare technology tools to enhance member care, streamline workflows, and maintain accurate records. - Maintain strong collaborative and professional relationships with members and colleagues. - Communicate effectively, both verbally and in writing. - Exhibit excellent customer service and engagement skills. Required Qualifications - 2+ years in behavioral health, social services, or a related field relevant to the program focus - Proficient in Microsoft Office Suite (Word, Excel, Outlook, OneNote, Teams) and capable of utilizing these tools effectively in the CM Coordinator role - Access to a private, dedicated workspace to fulfill job requirements effectively Preferred Qualifications - Case management and discharge planning experience - Managed care experience Education - High School Diploma with equivalent experience (REQUIRED) - Associate’s or Bachelor’s Degree or non-licensed master’s level clinician in behavioral health or human services (psychology, social work, marriage and family therapy, counseling) or equivalent experience (PREFERRED) Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $21.10 - $40.90 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: - Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. - No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. - Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 03/24/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.