• Manage ongoing service relationships with brokers and employer clients in the small and mid-sized employer market • Support retention and renewal efforts through proactive, high-quality client service • Serve as a primary point of contact for service-related inquiries and issue resolution • Use internal systems and tools (CRM, reporting, surveys) to track performance and support continuous improvement • Coordinate with third-party vendors to ensure service delivery meets Optimyl standards • Partner cross-functionally with Sales, Underwriting, and Operations teams • Gather and share broker and client feedback to inform product, pricing, technology, and marketing decisions • Maintain working knowledge of agent licensure requirements and commission processes

• Lead, coach, and develop a high-performing team of Account Managers through weekly one-on-ones, coaching sessions, and performance feedback. • Foster a culture of accountability, collaboration, and continuous improvement. • Provide ongoing mentoring to enhance strategic thinking, client engagement, and solution development. • Serve as a trusted advisor and primary point of escalation for enterprise healthcare clients. • Build and nurture relationships with key client stakeholders, including C-suite and VP-level decision-makers, to identify business needs and opportunities for growth. • Develop and execute account growth strategies that align with client goals and Locumsmart’s broader business objectives. • Negotiate client contracts and manage renewal cycles, ensuring mutual value and compliance.

• Exceeding your goals in bringing in new business opportunities for Lyra. • Prospect into benefits buyers at large US businesses and generate pipeline for Partnership Directors assigned accounts. • Own the Introductory Qualification Process: Conduct in-depth discovery and qualification calls to understand pain points, gaps, and drive urgency to consider Lyra as a possible solution. • Drive pipeline by setting up and conducting qualified introductory meetings for Partnerships Directors with employers ranging from 500 employees to +100,000 employees by utilizing phone, email, LinkedIn, and other outreach methods. • Lead Pre-Sales Strategy: Conduct thorough research on an account’s current benefits landscape and buying committee, developing account plans and tailored sales presentation preparation. • Post meeting assistance, including note-taking recap, follow-up meeting coordination, email follow-up, along with other sales stage functions. • Manage and utilize all inbound interest via intent data platforms to curate informed outbound messaging strategies. • Cross-collaborate with internal teams to develop and inform messaging for campaigns. • Represent Lyra at in-person events, conferences, and meetings based on your geography and market segment. Business travel is possible. • Maintain and update accurate log of activity in the CRM system.

• Oversee the strategy and execution for channel sales, aligning with Sword Health’s growth strategies. • Build and lead a high-performing channel sales team, ensuring they have the resources and support to excel. • Develop and execute go-to-market strategies tailored for channel partners, enhancing Sword Health’s market presence. • Work closely with sales leadership to identify and develop sales opportunities through channel partnerships. • Establish and nurture executive-level relationships within channel partner organizations to maximize sales potential. • Analyze channel partner performance, providing insights and adapting strategies to optimize sales outcomes. • Handle escalations, negotiate channel contracts, and represent Sword Health at relevant industry events.