• Sales Support: Conduct technical system demos and discovery sessions to demonstrate to prospective customers how Spektrix’s solutions meet their business needs. • Client Support: Serve as the main point of contact for our DACH clients for all support inquiries, ranging from day-to-day application questions to consulting projects. • Market Analysis & Feedback: Help optimize Spektrix for the DACH market by documenting local requirements and feeding back insights.

• You support our customers throughout the entire customer journey — from first contact through system demos and implementation projects to ongoing support. • Support the broader sales cycle through prospecting, lead qualification, and contributing to tender/RFP processes. • Create realistic project timelines, ensure high system adoption, and coordinate internal and external stakeholders. • Act as the primary point of contact for our DACH customers for all support enquiries, from day-to-day application questions to consulting projects. • Serve as a key ambassador for Spektrix in the DACH region — at industry events and in direct contact with prospects and partners.

• Build New Referral Relationships • Reach out to professionals such as insurance agents, property managers, plumbers, and contractors. • Introduce them to our services and build long-term partnerships. • Aim to connect with 20+ new potential referral partners each week. • Manage and Grow Relationships • Stay in touch with partners through calls, emails, and virtual meetings. • Build trust and maintain strong professional relationships. • Support Marketing and Brand Awareness • Help increase brand visibility through outreach, digital networking, and marketing campaigns. • Share company materials and information with referral partners. • Participate in Industry Networking • Join virtual events, online networking groups, and industry communities when possible. • Look for opportunities to expand our network. • Track Outreach and Activity • Use the company CRM system to track outreach, meetings, and relationships. • Provide simple weekly updates on outreach activity and new contacts.

• Answer inbound calls and online inquiries**• Qualify leads and gather required project information**• Schedule on-site estimates efficiently**• Confirm appointments and send reminders**• Maintain professional first-point-of-contact communication**• Track estimate status (scheduled, completed, proposal sent, closed, lost)**• Conduct disciplined follow-ups on open bids**• Communicate with customers to move deals forward**• Escalate hot opportunities to the owner**• Help maintain consistent conversion momentum**• Maintain accurate CRM updates**• Track lead source, status, and next steps**• Monitor response time and follow-up cadence**• Prepare weekly pipeline summaries**• Ensure clean, organized data management**• Follow up with warm or inactive leads**• Support light outbound outreach efforts**• Assist with review requests and referral generation**• Help reactivate past customers**• Support local marketing campaign follow-ups**• Assist with documentation and reporting**• Coordinate internal communication between office and field**• Support invoicing and basic financial tracking**• Maintain organized digital files**• Assist with customer service issue resolution