Overview The Network & VoIP Technician requires nationwide travel to install and maintain network and VoIP equipment. The ideal candidate should possess a strong technical background and excellent problem-solving skills. Responsibilities include providing day-to-day support for the network environment, configuring network switches and routers, and assisting in the design and development of scalable, maintainable, and highly available network architectures that meet business objectives and SLAs. The role also involves establishing and maintaining network performance by building network configurations and connections, troubleshooting network issues, and providing first-level escalation support for network-related problems and support requests. Position Location This is a remote-based position within the Continental US. Who We Are VytlOne is the nation’s only independent, fully integrated total pharmacy solutions partner. We lead with integrity, offering mission-driven hospitals, health systems, health centers, and employer partners a smarter way to unlock revenue, growth, and better outcomes. Our innovative model combines customized pharmacy management, 340B program expertise, specialty pharmacy, and PBA/PBM solutions—delivering excellence through tailored strategies and collaborative partnerships. At VytlOne, we’re not just transforming pharmacy—we’re making a purposeful impact on the communities we serve. Why Choose a Career at VytlOne? At VytlOne, our purpose is at the heart of everything we do. People join us not just for a job, but to be part of something bigger—where their work truly matters. We foster a culture of authenticity, where you’re encouraged to be yourself and a place to grow, collaborate and make an real difference. With over 1,600 passionate professionals across nearly every U.S. state, we operate as One Team, united by a bold mission and a spirit of innovation. Here, you’ll find a place where your ideas are heard, your contributions are valued, and your career can thrive. Responsibilities - Assists with establishing networking environment by installing, configuring, testing and documenting the equipment/network systems according to the design and specifications. - Assists with day-to-day networking and telephony tasks to ensure reliability, availability and serviceability within minimal interruption. - Assist in the implementation and management of UCaaS and CCaaS solutions. - Provide support and troubleshooting for UCaaS and CCaaS platforms to ensure seamless communication and customer service operations - Provides technical support, responds to work orders and tickets from the users, analyzes and solves reported network problems. - Assists with network technology upgrade or expansion projects, including installation of hardware, software and integration testing. - Troubleshoot 802.1x security configurations. - Assist troubleshooting and repair of any network outages (LAN and WAN.) - Evaluate and prioritize tasks assigned to ensure timely completion of projects. - Maintain personal knowledge and skills in the networking field by research and professional training. - Promote teamwork and a positive atmosphere by working with other employees to achieve the goals of the Information Technology department as well as the goals of the company. - Willingness to take on new tasks and responsibilities to meet the objectives of the department and company. - Strive for redundancy and availability of all networking resources. - Serve as next-level support for problem resolution on helpdesk issues. Qualifications Education: - Preferred candidates have a certificate or associate’s degree in electronics, telecommunications, or computer networking Experience: - 1-3 years’ directly related experience - Certification such as CCENT, CCNA, or CompTia Network+ preferred. Knowledge, Skills, and Abilities: - Strong interpersonal and communication skills and the ability to work effectively with a wide range of personnel. - Knowledge and understanding of a range of VOIP and networking software and hardware systems and related technologies. - Ability to communicate technical information to non-technical personnel. - Experience managing network equipment using CLI. - Working knowledge of wireless technologies and protocols. - Working technical knowledge of current network hardware, protocols, and Internet standards, including routers, switches (layer 2/3), remote access, DCHP, and DNS. - Strong understanding of the OSI model, TCP/IP, ACL, and VLAN. - Knowledge of current technological developments/trends in area of expertise. - Knowledge of UCaaS and CCaaS platforms and their integration with existing network infrastructure. - Ability to manage and support UCaaS and CCaaS solutions to enhance communication and customer service capabilities. WE OFFER At VytlOne we offer a diverse and inclusive work culture that supports a flexible work model in a collaborative, innovative team-oriented environment. You’ll work with a mission-driven organization focused on improving healthcare outcomes Enjoy competitive compensation, a comprehensive health benefits package, and a supportive team environment including: - Comprehensive mental health and wellbeing resources - Nationwide Blue Cross Blue Shield PPO with employee-friendly plan design, including a $850 individual annual medical deductible and $25 office visit copays, with low biweekly premiums - Company-paid basic life/AD&D, short-term and long-term disability insurance - Rx, dental, vision, other voluntary benefits, and FSA - Employer-matched 401k Plan - Industry-leading PTO plan - And more! Join us and help build the future of pharmacy care – better outcomes, stronger margins, and healthier communities. FOR MORE INFORMATION: VytlOne Website VytlOne LinkedIn VytlOne (formerly Maxor) is an EOE, including disability/vets

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Network Operations Manager/Director leads a team to maintain a company's IT network infrastructure, ensuring it is reliable, secure, and performs efficiently by overseeing network hardware and software, monitoring performance, troubleshooting issues, and implementing upgrades and changes. This role involves technical oversight of network components like routers and firewalls, strategic planning for network health, managing staff, and coordinating with vendors and other teams to achieve optimal network performance and security. - Managing network performance and availability. - Leading and mentoring the IT support team. - Overseeing and supporting project deployments, rollouts, and implementations. - Assisting in the development and enforcement of network policies and procedures. - Maintain SOPs, incident response protocols, and change management procedures. - Track key performance indicators (KPIs) and prepare reports for leadership. - Coordinate with vendors, ISPs, and MSPs to resolve issues and enforce SLAs. - Conduct root cause analysis and lead continuous improvement efforts for the enterprise infrastructure. - Ensure uptime, performance, and availability of the enterprise network, SharePoint, and SAAS applications. This position has a degree of autonomy; however, all changes and new projects must be approved by the business leaders & CIO, carried out within the ISG change management and compliance systems, and not deviate from the corporate standard. - IT System Uptime (Network Infrastructure & SharePoint), (Traverse & HubSpot Monitoring) - IT Expense Control (Network/End-user hardware and software) - Business Support Projects On-Time and On-Budget - License Utilization - IT Ticket Resolution Time and Customer Satisfaction (Network Operations and General) - Cybersecurity Missed Attacks Qualifications - Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field. - Minimum of 6 years of progressive IT leadership experience, with at least 3 years in a management-level role. - Proven success in supporting enterprise-level technology strategies and operations. - Demonstrated expertise in IT infrastructure and cybersecurity. - Demonstrated expertise in Azure cloud, hybrid environments, and migrations. - Effective communicator with the ability to translate technical information into business impact. - Experience in managing vendors and driving service excellence. - Ability to operate with a strategic mindset while maintaining attention to day-to-day execution. Requirements - Time management skills, problem-solving and analytical skills, and organizational skills are necessary for success in this position. - Demonstrated ability to manage one's own workload and work independently. - Ability to manage, plan, and complete tasks within set timeframes. - Demonstrated problem-solving and critical thinking skills. - Excellent negotiation and communication skills, with the ability to communicate effectively with users at all levels in the organization, both verbally and in writing. - Ability to identify and respond to the needs of customers/clients by providing a high-quality, customer-focused service. - Ability to understand and support a wide variety of business processes. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the accountabilities of the job. While performing the duties of this position, the employee is required to sit for extended periods of time, climb stairs, and occasionally work under pressure. Work Environment The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. While performing the duties of this position, the employee will, for the majority of the time, be remote. Travel Requirements A minimum of 15% travel is required for business brands.

• Responsible for managing the day-to-day operations of the entire service desk team • Provide high-level technical guidance to the team • Ensure service and support exceed customer expectations • Establish and maintain best practices aligned with company standards • Attain maximum utilization of technical resources • Coordinate after-hours accountability for proper leadership and engineer coverage • Conduct baseline KPI reviews • Ensure compliance with time logging agreements • Maintain visibility into NOC & Proactive team performance • Monitor SLA and SLO attainment • Communicate constructively with all parties to guarantee customer expectations are met • Own customer escalations and support • Drive problem investigations and resolutions, conduct root cause analysis • Oversee the Network Operations Center (NOC) and proactive monitoring teams • Establish effective communication with the team and direct leadership • Develop training programs and facilitate regular team meetings

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Voice Service Provisioning and MACD Specialist is responsible for executing, coordinating, and supporting customer Voice service installations and MACD (Move, Add, Change, Disconnect) activities. This role ensures accurate provisioning, timely order completion within SLA, and a high level of customer satisfaction through hands-on order management, troubleshooting, and cross-functional coordination. - Process and complete Voice MACD orders, including adds, changes, cancellations, and disconnects, with a high degree of accuracy and within defined SLAs. - Provision and manage new Voice-only service installations for new customer sites, including day-of-install support and activation assistance. - Participate in scheduled installation calls to guide field technicians and ensure successful service turn-up. - Perform customer-facing Voice service troubleshooting related to active or recently completed orders, including call flow, devices (phones/ATAs), SIP credentials, portals, CNAM, E911, user details, and number activation status. - Identify, correct, and resolve order errors, system issues, or configuration problems impacting service delivery. - Escalate complex technical or provisioning issues to appropriate internal teams (e.g., Tier 3, Engineering, Number Management) and coordinate resolution. - Provide clear, proactive communication throughout the order and installation lifecycle, including status updates, risk identification, and resolution planning. - Coordinate with supporting teams such as Field Operations, Supply Chain, Installation Engineering, and external carriers to ensure timely completion of installs and MACD activities. - Manage order amendments, follow-up activities, and post-install configuration adjustments as required. - Monitor and respond to shared team email queues, service tickets, and escalation channels, prioritizing expedite requests and customer-impacting issues. - Document all provisioning, installation, and troubleshooting activities in internal systems to ensure accurate customer visibility and recordkeeping. - Assist with issue de-escalation, problem resolution, and customer follow-up to ensure a positive service experience. Qualifications - Experience provisioning or supporting Voice or telecommunications services, preferably in a business or carrier environment. - Strong working knowledge of VoIP technologies and Voice service concepts, with the ability to troubleshoot technical and service delivery issues. - Proven ability to manage multiple orders or customer projects simultaneously in a fast-paced environment. - Excellent written and verbal communication skills, with the ability to explain technical information to both technical and non-technical audiences. - Strong organizational, analytical, and problem-solving skills with high attention to detail. - Customer-focused mindset with the ability to manage escalations professionally and effectively. - Proficiency with Microsoft Office tools (Excel, Word, SharePoint) and comfort working across multiple internal systems and carrier portals.