This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Network Operations Manager/Director leads a team to maintain a company's IT network infrastructure, ensuring it is reliable, secure, and performs efficiently by overseeing network hardware and software, monitoring performance, troubleshooting issues, and implementing upgrades and changes. This role involves technical oversight of network components like routers and firewalls, strategic planning for network health, managing staff, and coordinating with vendors and other teams to achieve optimal network performance and security. - Managing network performance and availability. - Leading and mentoring the IT support team. - Overseeing and supporting project deployments, rollouts, and implementations. - Assisting in the development and enforcement of network policies and procedures. - Maintain SOPs, incident response protocols, and change management procedures. - Track key performance indicators (KPIs) and prepare reports for leadership. - Coordinate with vendors, ISPs, and MSPs to resolve issues and enforce SLAs. - Conduct root cause analysis and lead continuous improvement efforts for the enterprise infrastructure. - Ensure uptime, performance, and availability of the enterprise network, SharePoint, and SAAS applications. This position has a degree of autonomy; however, all changes and new projects must be approved by the business leaders & CIO, carried out within the ISG change management and compliance systems, and not deviate from the corporate standard. - IT System Uptime (Network Infrastructure & SharePoint), (Traverse & HubSpot Monitoring) - IT Expense Control (Network/End-user hardware and software) - Business Support Projects On-Time and On-Budget - License Utilization - IT Ticket Resolution Time and Customer Satisfaction (Network Operations and General) - Cybersecurity Missed Attacks Qualifications - Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field. - Minimum of 6 years of progressive IT leadership experience, with at least 3 years in a management-level role. - Proven success in supporting enterprise-level technology strategies and operations. - Demonstrated expertise in IT infrastructure and cybersecurity. - Demonstrated expertise in Azure cloud, hybrid environments, and migrations. - Effective communicator with the ability to translate technical information into business impact. - Experience in managing vendors and driving service excellence. - Ability to operate with a strategic mindset while maintaining attention to day-to-day execution. Requirements - Time management skills, problem-solving and analytical skills, and organizational skills are necessary for success in this position. - Demonstrated ability to manage one's own workload and work independently. - Ability to manage, plan, and complete tasks within set timeframes. - Demonstrated problem-solving and critical thinking skills. - Excellent negotiation and communication skills, with the ability to communicate effectively with users at all levels in the organization, both verbally and in writing. - Ability to identify and respond to the needs of customers/clients by providing a high-quality, customer-focused service. - Ability to understand and support a wide variety of business processes. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the accountabilities of the job. While performing the duties of this position, the employee is required to sit for extended periods of time, climb stairs, and occasionally work under pressure. Work Environment The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. While performing the duties of this position, the employee will, for the majority of the time, be remote. Travel Requirements A minimum of 15% travel is required for business brands.

• Responsible for managing the day-to-day operations of the entire service desk team • Provide high-level technical guidance to the team • Ensure service and support exceed customer expectations • Establish and maintain best practices aligned with company standards • Attain maximum utilization of technical resources • Coordinate after-hours accountability for proper leadership and engineer coverage • Conduct baseline KPI reviews • Ensure compliance with time logging agreements • Maintain visibility into NOC & Proactive team performance • Monitor SLA and SLO attainment • Communicate constructively with all parties to guarantee customer expectations are met • Own customer escalations and support • Drive problem investigations and resolutions, conduct root cause analysis • Oversee the Network Operations Center (NOC) and proactive monitoring teams • Establish effective communication with the team and direct leadership • Develop training programs and facilitate regular team meetings

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Voice Service Provisioning and MACD Specialist is responsible for executing, coordinating, and supporting customer Voice service installations and MACD (Move, Add, Change, Disconnect) activities. This role ensures accurate provisioning, timely order completion within SLA, and a high level of customer satisfaction through hands-on order management, troubleshooting, and cross-functional coordination. - Process and complete Voice MACD orders, including adds, changes, cancellations, and disconnects, with a high degree of accuracy and within defined SLAs. - Provision and manage new Voice-only service installations for new customer sites, including day-of-install support and activation assistance. - Participate in scheduled installation calls to guide field technicians and ensure successful service turn-up. - Perform customer-facing Voice service troubleshooting related to active or recently completed orders, including call flow, devices (phones/ATAs), SIP credentials, portals, CNAM, E911, user details, and number activation status. - Identify, correct, and resolve order errors, system issues, or configuration problems impacting service delivery. - Escalate complex technical or provisioning issues to appropriate internal teams (e.g., Tier 3, Engineering, Number Management) and coordinate resolution. - Provide clear, proactive communication throughout the order and installation lifecycle, including status updates, risk identification, and resolution planning. - Coordinate with supporting teams such as Field Operations, Supply Chain, Installation Engineering, and external carriers to ensure timely completion of installs and MACD activities. - Manage order amendments, follow-up activities, and post-install configuration adjustments as required. - Monitor and respond to shared team email queues, service tickets, and escalation channels, prioritizing expedite requests and customer-impacting issues. - Document all provisioning, installation, and troubleshooting activities in internal systems to ensure accurate customer visibility and recordkeeping. - Assist with issue de-escalation, problem resolution, and customer follow-up to ensure a positive service experience. Qualifications - Experience provisioning or supporting Voice or telecommunications services, preferably in a business or carrier environment. - Strong working knowledge of VoIP technologies and Voice service concepts, with the ability to troubleshoot technical and service delivery issues. - Proven ability to manage multiple orders or customer projects simultaneously in a fast-paced environment. - Excellent written and verbal communication skills, with the ability to explain technical information to both technical and non-technical audiences. - Strong organizational, analytical, and problem-solving skills with high attention to detail. - Customer-focused mindset with the ability to manage escalations professionally and effectively. - Proficiency with Microsoft Office tools (Excel, Word, SharePoint) and comfort working across multiple internal systems and carrier portals.

Job Posting Title: Transmission Engineer I Req ID: 10145422 Job Description: Technology is at the heart of Disney’s past, present, and future. Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, designers, technologists, data scientists, and more – all working to build and advance the technological backbone for Disney’s media business globally. The team marries technology with creativity to build world-class products, enhance storytelling, and drive velocity, innovation, and scalability for our businesses. We are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers. We work with every part of The Walt Disney Company’s media portfolio to advance the technological foundation and consumer media touch points serving millions of people around the world. Here are a few reasons why we think you’d love working here: 1. Building the future of Disney’s media: Our Technologists are designing and building the products and platforms that will power our media, advertising, and distribution businesses for years to come. 2. Reach, Scale & Impact: More than ever, Disney’s technology and products serve as a signature doorway for fans' connections with the company’s brands and stories. Disney+. Hulu. ESPN. ABC. ABC News…and many more. These products and brands – and the unmatched stories, storytellers, and events they carry – matter to millions of people globally. 3. Innovation: We develop and implement groundbreaking products and techniques that shape industry norms, and solve complex and distinctive technical problems. Content Platforms & Operations - Content Platforms & Operations is responsible for the development and ongoing advancement of the technical and operational functions driving the worldwide distribution and monetization of Disney’s linear networks and theatrical content. This includes Disney’s media supply chain and storage, network and theatrical distribution operations, media localization, network transmission and origination, and more. The global team also plays a critical role as the primary collaboration point for Product & Technology with Disney’s EMEA, APAC, and LATAM regional business teams. Job Summary: The Streaming Disney Entertainment & ESPN Transmission team supports 24/7 monitoring and operational sustainment for Linear and Event streaming products; HULU, ESPN+, and Disney+. As a member of our 24/7, highly skilled streaming transmission team, you will support critical streaming broadcast systems, oversee and analyzing audio/video transmissions across multiple data centers and ensuring successful management, monitoring, and delivery of live linear and live event broadcast streams, within the IP based transmission ecosystem. You will work with cutting edge technology and be responsible for The Walt Disney Company’s most valuable sports and entertainment content airing on our linear and event streaming platforms. If you are looking for an environment where you will be challenged every day, work in a high-level technical collaborative team, the Streaming Transmission team is the right place to showcase your talents and expertise. - Demonstrates an understanding of signal flows, measurements, and procedures. - Basic understanding of Satellite, fiber, and IP based transport (HLS, RTMP, SRT, unicast, multicast, etc.) - Quality control and monitoring of event based and linear acquisition signals regardless of format (Linear, IP, Fiber, etc.), ensuring all signals meet strict quality control standards and adjust video, audio and closed captions as required. - Perform quality control and corrective action to enhance our products - Interact with internal departments and external partners to support daily live feed acquisition, monitoring, and distribution needs. - Responsible for troubleshooting and resolution of specific daily operational problems. - Expected to fully comprehend and execute applicable SOPs and subsequent workflows for assigned transmission areas of responsibility. - Technical liaison to internal departments and external partners - Basic understanding of streaming technology and workflows associated with our streaming products (ESPN+ | Disney+ | HULU) Responsibilities and Duties of the Role: - Routing and monitoring multiple A/V feeds to and from our facilities. - Quickly identifying and resolving issues in a live production environment. - Remotely configure hardware as required for live events and linear acquisition and distribution. - Maintain knowledge of new technology and workflows to support various assignments. - Comply fully with company and or department SOPs and any other stated policies. - Contribute to analysis or problem-solving measures needed to support the operation. - Must be adept at understanding routine information and demonstrate comprehension through operational accuracy. - Able to work a 24/7 schedule in a fast paced, high profile Technical Operations Center (TOC). - Provide professional, courteous, and timely technical support. Required Education, Experience/Skills/Training: Basic Qualifications - Understanding of digital distribution equipment for broadcast transmission. - Basic knowledge of IP based transport (HLS, RTMP, SRT, unicast, multicast, etc.) - Must have basic computer skills in Microsoft Office applications. - Modestly experienced technical contributor with good communication skills working in a 24/7 technical environment. Preferred Qualifications - Prior Broadcasting experience, military experience within related fields, or similar transferrable experience. Required Education- - High school diploma or equivalent The hiring range for this remote position is $69,700 to $107,300 per year based on a 40-hour work week. The amount of hours scheduled per week may vary based on business needs. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered. Job Posting Segment: CPO - Live Ops & Engineering Job Posting Primary Business: CPO - Live Ops & Engineering - Transmission Primary Job Posting Category: Transmission Employment Type: Full time Primary City, State, Region, Postal Code: Glendale, CA, USA Alternate City, State, Region, Postal Code: Date Posted: 2026-03-09