About the role At Flatiron School, we are on a mission to transform lives through education, guiding potential students on an exciting journey toward dynamic careers in the tech industry. Our diverse student body is united in their aspiration to excel in cutting-edge fields such as Software Engineering, Data Science, and Cybersecurity. We seek a highly motivated and persistent Inbound Admissions Representative to join our Admissions team. In this role, you will manage and convert inbound inquiries from prospective students into successful enrollments. Your primary focus will be to understand prospective students' needs, provide detailed information about our programs, and guide them through the enrollment process. What you'll do - Manage the applicant pipeline, review applications, assess eligibility and program fit, and maintain accurate, up-to-date candidate records in the CRM. - Conduct structured screening interviews using consistent evaluation criteria to assess readiness and recommend qualified candidates. - Serve as the primary point of contact for candidates and prospective students, respond promptly and warmly to inbound inquiries via phone, SMS, email, and interviews; provide clear updates, feedback, and program information throughout the process. - Coordinate interviews and enrollment events, handle scheduling, stakeholder communication, timely follow-ups, and staff information sessions and Q&As. - Nurture prospective students through to enrollment, follow up to facilitate decisions, assist with deposits and financing, handle deferrals and cancellations, and minimize withdrawals. - Manage financial clearance, monitor loan statuses and payments daily, ensure timely payment, flag issues to students, and maintain relationships with finance partners. - Support pre-start matriculation, keep students on track to complete all tasks before day one, troubleshoot issues with payments, loans, or pre-work access, and escalate to relevant teams as needed. - Collaborate cross-functionally with Admissions, Partnerships, Finance, Marketing, Student Services, and Leadership to align on hiring needs, optimize lead conversion, and finalize Day 1 rosters. - Track, report, and improve performance, monitor enrollment and conversion data, meet or exceed KPIs, and contribute to process and system improvements. Qualifications - Self-motivated and driven to achieve sales goals. - 3+ years in an SDR, inside sales, admissions, or account management role. - An expert and empathetic communicator. You are patient, personable, and able to communicate with a wide range of people, from spinal surgeons to stay-at-home parents. - Highly organized and effective at managing time. You know how to create a schedule and adapt when things deviate from the schedule. You are comfortable with ambiguity and excited to take on small projects. - Close attention to detail with a “no stone unturned” and “persistence wins” mentality. - You are excited to become an expert on all things related to Flatiron School and to share your knowledge with others. - Experienced in using CRMs and databases (we use Close). - Proficient in spreadsheets in either Google Sheets or Excel. - Data-savvy; able to spot patterns in student data and make recommendations based on it. - Passion for education, workforce development, and expanding access to tech careers. Expected Compensation - $60K-$70K annually Please note, we are only set to up hire in applicants residing in the following states: AL, AZ, CA, CO, CT, DC, FL, GA, IL, IN, MD, MA, MI, MN, MO, NV, NH, NJ, NM, NY, NC, OH, OK, OR, PA, SC, TN, TX, VA, WA, WI

Position Title: Intake Coordinator Report to: Intake Supervisor Position Details: The intake coordinator is a self-motivated, task oriented and able to operate in a busy and fast paced environment. A Team player that has the willingness to learn new processes and tasks, in a customer service world. This position is responsible for working with the intake team and individually reviewing, processing and inputting pt referrals into our provided software. Customer service, communication and multi-tasking are a big part of this position, as you may be required to make phone calls for updates or request to patients or referral sources. Key responsibilities: - Receive incoming referrals for processing. - Gather all admissions paperwork and entering it digitally. - Verifying medical insurance coverage and benefits for each patient. - Processing each referral in its entirety. - Answering phone and email inquiries. - Addressing any patient and referral source questions complaints or concerns. - Performing clerical work, such as copying, and faxing as needed. - Preparing and maintaining patient charts. - Complying with the regulations and policies of the facility. - Managing portals with incoming referrals for potential patients. - Any other intake job assignments given. - Be able to multitask when processing referrals, answering phones and responding emails. Minimum requirements: The requirements listed below must be documented and/or observed. - High school degree or GED - At least one (1) year experience in a home health intake - Prior experience working in a fast-paced office environment. - Comfortable working with Microsoft Office products. - Reliable transportation. - Available to work overtime if required. - Any other jobs you are assigned.

• Act as L3 escalation for complex OKTA incidents and service requests • Troubleshoot and resolve advanced MFA, SSO, and authentication issues • Support OKTA administration including policies, groups, and application configurations • Handle P1/P2 incidents and contribute to root cause analysis and problem management • Support OKTA agent deployments, upgrades, and maintenance (AD / LDAP agents) • Major Incident Management – IDAM Representation on MIM, P1 & P2 Calls • OKTA Platform Support 2nd Level – Day to day, policy activities, group updates. • Daily Incident Management 2nd & 3rd Level (2500 a month) • Release Management (New OKTA Agents as required) • Maintenance & Patching of OKTA AD agents and support for Kyndryl server staff. • Day to day Service Requests IP whitelisting Management • Management of CMDB x 2 OKTA Mastered List ( create direct in OKTA application) and Approvers List • Admin Access Management • Admin Access Attestation • Service Account Management • Service Account Attestation Management • OKTA Mastered Accounts and Approvers. • Hypercare Service for new criteria or upgrades • Assist with audit, compliance, and access review activities • Maintain SOPs, runbooks, and technical documentation • Mentor and support L2 OKTA administrators

• Who are we? Steritech Brand Standards is proud to be a member of the Rentokil family of companies in North America, the global leader in pest control. • Our company has experienced rapid growth, doubling in size over the past five years. • Steritech is the market leader in food safety, quality assurance, and customer experience management. • We are proud to be a trusted partner for many of the world’s largest brands across industries such as manufacturing, processing, retail, food service, and hospitality. • At Steritech, we foster a culture of continuous learning and professional development. • By joining Steritech, you’re not just accepting a job: you’re embarking on a career plan that offers opportunities for growth and advancement at all levels.