• Act as the lead ServiceNow architect for BDO Canada engagements, establishing solution architecture standards, design patterns, and leading practices across implementations and managed services. • Lead the architectural strategy for BDO Canada’s ServiceNow migration, ensuring scalable, secure, and future-ready platform design. • Design and deliver ServiceNow solutions aligned to long-term platform health, enterprise standards, and ServiceNow leading practices. • Serve as a trusted advisor to client executives, supporting roadmap development, platform governance, and change management considerations. • Identify and design opportunities to leverage ServiceNow AI, automation, and workflow optimization to improve service efficiency and customer experience. • Partner with clients to translate operational challenges into automated, data-driven ServiceNow solutions. • Contribute thought leadership on how AI-enabled service operations can support modern managed services models. • Support pre-sales activities including solutioning, scoping workshops, estimation, and proposal development in partnership with Sales and Advisory teams. • Act as a lead member of delivery teams, providing architectural oversight and hands-on leadership to ensure successful customer outcomes. • Mentor, coach, and enable other members of the ServiceNow delivery team

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves designing intuitive and engaging interfaces for both software and hardware asset management applications while ensuring seamless and efficient asset management processes. - Design intuitive and user-friendly interfaces for software applications used to manage hardware and software assets. - Design user-role-based interfaces to enable these roles to perform their daily functions while minimizing training and clicking in the system. - Create wireframes, prototypes, mockups, and high-fidelity designs to effectively communicate design ideas and concepts for both software and hardware translating business and functional requirements. - Ensure designs are responsive and accessible across a variety of devices and environments (e.g., mobile devices, desktop computers, and laptops). - Develop and support implementation of front-end solutions using ServiceNow Service Portal, UI Builder, or the Now Experience Framework. - Ensure adherence to platform architecture, design, and standards. - Conduct user research to understand user needs, pain points, and workflows related to asset management. - Gather and analyze user feedback to inform design decisions. - Develop user personas and user journey maps to guide the design process. - Collaborate with product managers, engineers, and other stakeholders to define product requirements and design solutions. - Present design concepts and rationale to stakeholders, clearly articulating design decisions. - Participate in design reviews and provide constructive feedback to other designers, developers, and architects. - Develop and conduct usability testing to validate design solutions for both software and hardware interfaces. - Analyze usability testing results and iterate on designs based on user feedback. Qualifications - U.S. citizen with the ability to obtain and maintain a Secret Clearance. - 15+ Years of relevant experience (Bachelor’s Degree in applicable field may be substituted for 5 years of experience). - 3+ years of experience as a UI/UX Designer or Front-End Engineer designing enterprise applications. - Hands-on experience designing for or working within ServiceNow, especially SAM and/or HAM modules. - Strong understanding of IT asset lifecycle processes and user roles (e.g., requesters, custodians, approvers, technicians). - Proficiency in design tools such as Figma, Adobe XD, InVision, or Sketch. - Front-end development experience using HTML, CSS, JavaScript, and frameworks like Bootstrap. - Experience designing in ServiceNow Service Portal or using UI Builder / Now Experience components. Requirements - Experience with ServiceNow Software Asset Management (SAM Pro) and Hardware Asset Management (HAM Pro) implementations. - Familiarity with asset data normalization, catalog items, workspaces, and compliance dashboards. - Knowledge of ITIL, CMDB, and Procure-to-Retire (P2R) lifecycle in ServiceNow. - Experience in Agile environments, including working in sprints with cross-functional teams. Benefits - A culture of integrity. - An environment of trust. - A focus on continuous growth. - Comprehensive benefits such as healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Pay Range The proposed salary range for this position is: $90,300-$189,600. CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Our client is seeking a Planview SPM Developer/Integration Specialist to support configuration, integration, automation, and reporting across enterprise Planview environments. This role requires strong hands-on experience with Planview SPM and REST API integrations with systems such as Jira, ServiceNow, SAP, and Workday. - Support data migration, cleansing, and transformation. - Develop automation scripts using JavaScript or Python. - Build custom reports, dashboards, and data visualizations. - Troubleshoot Planview configuration and performance issues. - Maintain documentation for integrations and configurations. - Collaborate with business and technical teams to translate requirements. - Configure and enhance Planview SPM modules (Portfolios, Roadmaps, Outcomes, OKRs). - Design and implement REST API integrations with Jira, ServiceNow, SAP, Workday. Qualifications - Excellent communication and problem-solving skills. - Experience with JavaScript or Python for automation. - 7+ years Planview Project & Portfolio Management experience. - 3+ years hands-on with Planview SPM or Planview Portfolios. - Proficiency with REST APIs, JSON, and integration frameworks. - Strong experience integrating Planview with Jira, ServiceNow, SAP, Workday. - Strong understanding of resource capacity, demand management, and strategic planning. - Bachelor's degree in Computer Science, Information Technology, or related field preferred. Requirements - Planview Certified Developer or Architect. - Experience in large enterprise environments. Company Description

Job Summary: We are seeking a Configuration/Change Management Specialist to support enterprise IT operations and Enterprise Management (EM) services within the Military Health System (MHS). This role is responsible for overseeing configuration baselines, managing change control processes, and ensuring system integrity, traceability, and compliance across enterprise environments. The ideal candidate has strong experience in configuration management practices, Change Advisory Board (CAB) coordination, documentation governance, and regulated IT environments where stability, auditability, and controlled change are critical. *This position is contingent upon contract award.* Job Duties and Responsibilities: Core Responsibilities - Establish, maintain, and enforce configuration management processes for enterprise systems and EM services. - Develop and manage configuration baselines for infrastructure, applications, and system components. - Review, assess, and track change requests to ensure proper documentation, impact analysis, and approval workflows. - Coordinate and support Change Advisory Board (CAB) meetings, including preparation of change records, technical summaries, and impact assessments. - Ensure all changes follow established lifecycle processes including submission, review, approval, implementation, and validation. - Maintain accurate Configuration Management Database (CMDB) records and system inventories. - Validate that configuration updates align with security requirements, STIG guidance, and RMF control documentation. - Track and report configuration deviations, unauthorized changes, and compliance gaps. - Collaborate with Systems Engineers, Platform Engineers, IA Security, and Architecture teams to assess risk and system impact prior to change implementation. - Support release management processes by ensuring configuration and change documentation is complete prior to enterprise rollout. - Assist with audit readiness by organizing and maintaining configuration records, version histories, and change evidence artifacts. - Develop and maintain configuration management plans (CMPs), standard operating procedures (SOPs), and governance documentation. - Identify opportunities to improve workflows, automation, and governance efficiency. - Perform additional duties as assigned in support of enterprise IT modernization initiatives. Job Requirements (Education/Skills/Experience): Required Qualifications - Active Secret clearance - Demonstrated experience supporting configuration management and change control processes in enterprise IT environments. - Strong understanding of system lifecycle management, release workflows, and IT service management practices. - Experience supporting CAB processes and conducting technical impact assessments. - Understanding of Windows enterprise environments, cloud or hybrid infrastructure, and configuration baselining concepts. - Knowledge of DoD cybersecurity frameworks, RMF, and DISA STIG compliance processes. - Strong documentation, analytical, and reporting skills. - Ability to manage multiple change activities in complex, high-availability environments. Preferred Qualifications - Experience supporting Enterprise Management (EM) systems or large-scale federal IT modernization initiatives. - Familiarity with DevSecOps or release engineering concepts in regulated environments. - Experience supporting audit and compliance inspections within DoD or federal organizations. - Experience implementing configuration automation or change tracking enhancements - Experience with secure cloud architecture patterns in Azure (identity, access, segmentation, logging/monitoring) This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, or for inquiring about, discussing, or disclosing information about compensation, or any other basis prohibited by law. We participate in E-Verify.