• Manage end-to-end delivery of IT initiatives within the Service Center, ensuring alignment with organizational goals and strategic priorities. • Leverage Hive to develop detailed project plans, timelines, and resource allocations. • Drive execution through disciplined project management methodologies including initiating, planning, executing, monitoring and closing processes. • Act as the primary liaison between IT teams, business advisors, leadership and front-line analysts. • Facilitate clear communication of project objectives, status, risks, and dependencies. • Identify, assess, and mitigate project risks. • Maintain RAID (Risks, Assumptions, Issues, Dependencies) logs and proactively resolve issues to minimize impact. • Monitor project budgets and resource utilization. • Effectively balances competing project constraints including but not limited to scope, quality, schedule, funding, budget, resources, and risk, to manage project success. • Support organizational transformation by applying structured change management strategies to ensure adoption and minimize disruption. • Track key performance indicators (KPIs) and project health metrics through Hive and ServiceNow. • Provide accurate forecasting and reporting to stakeholders. • Create and maintain comprehensive documentation including management toolkits, scorecards, and governance artifacts to support transparency and repeatability. • Identify opportunities to optimize Service Center processes and implement best practices for IT project delivery. • Work closely with technical teams, business units, and external partners to ensure seamless integration of solutions. • Provide guidance to project team members and contribute to building a culture of accountability, collaboration, and innovation. • Connect project objectives to broader organizational goals, ensuring short-term deliverables support long-term business outcomes and ensure project objectives align with IT Service Center best support practices. • Secure necessary resources and gain stakeholder buy-in for project success through effective negotiation and relationship management.

• Provides professional project management experience to designated projects and assignments at a client site, campus, and facilities. • Interacts with client representatives onsite, receives direction and coordinates with the property or facility management team. • Monitors and coordinates the execution of the various services and processes relating to client contracted agreements for project management and tenant improvements. • Works in collaboration with the assigned account manager, building or facility management team, clients, owners and others.

• Writing statements of work • Writing functional and technical specifications • Managing projects for scope definition, risk analysis, implementation, qualification/testing, client deployment, and change management • Applying V-cycle, Y-cycle or Agile methodologies • Financial and regulatory monitoring of assigned projects

• As a Project Manager, you’ll lead the overall delivery of Salesforce Solutions, including the design and development of the Salesforce application components, manage project schedule, resources, risks, and reporting. • You’ll provide overall guidance and serve as an escalation point for the Salesforce development team members. • You’ll support customers and end-users to define their requirements based on the latest Salesforce architecture to ensure the success of the project. • You will develop implementation plans and a roadmap to set the standard for future development, and an architecture that smoothly works with existing infrastructure without compromising security.