• As a Project Manager, you’ll lead the overall delivery of Salesforce Solutions, including the design and development of the Salesforce application components, manage project schedule, resources, risks, and reporting. • You’ll provide overall guidance and serve as an escalation point for the Salesforce development team members. • You’ll support customers and end-users to define their requirements based on the latest Salesforce architecture to ensure the success of the project. • You will develop implementation plans and a roadmap to set the standard for future development, and an architecture that smoothly works with existing infrastructure without compromising security.

• Lead the estimation process, defining project scope, timelines, and resource requirements for creative, graphic design, and web development projects (WordPress, WebFlow, etc.) • Develop detailed project plans and schedules, ensuring all phases are accounted for — from concept to delivery • Monitor project progress, ensuring tasks are completed on time and within budget • Track team effort, project hours, and deliverables to ensure efficient use of resources and adherence to timelines • Provide regular project status updates to stakeholders and management • Coordinate with cross-functional teams, including designers, developers, and marketing specialists, ensuring smooth collaboration • Ensure all team members are aligned with project goals, timelines, and deliverables • Lead and motivate the project team, providing guidance and support to ensure high performance • Foster a positive work environment where team members can collaborate, solve problems, and grow professionally • Ensure optimal utilization of team members by assigning tasks based on skills, availability, and project needs • Identify potential project risks early on, assess their impact, and develop mitigation strategies to minimize risks • Proactively address issues as they arise, ensuring projects stay on track • Ensure projects are executed efficiently and delivered within the agreed scope, budget, and timelines • Maintain a high standard of quality in all deliverables, ensuring they meet both client and internal expectations • Collaborate with internal teams to recommend optimal solutions that align with client objectives and add value to their business • Contribute to the creation of marketing strategies, especially concerning internal branding and Sigma Software’s identity.

• Oversee multiple project activities associated with the onboarding of major clients • Manage IT, Telecom, and Development resources to complete voice, omnichannel, and data-based requirements • Identify, assess, and mitigate project risks and resolve obstacles • Support and manage projects on behalf of IT

• Lead and manage assigned programs from proposal through closeout, ensuring delivery against contractual requirements, cost, schedule, technical, and quality objectives • Serve as the primary customer interface, building strong relationships and ensuring alignment of expectations, scope, and execution plans • Develop, execute, and maintain program plans; conduct regular internal and external program reviews to track progress, performance, risks, and corrective actions • Proactively identify, assess, and mitigate program risks, issues, and unplanned events to minimize impact to the customer and organization • Foster a collaborative, high-performance team environment by encouraging shared ownership, leadership behaviors, and continuous improvement • Ensure program teams have the resources, tools, and clarity needed to meet regulatory, contractual, and organizational standards • Manage program financials, including forecasting, budgeting, variance analysis, and corrective actions to meet financial objectives • Support proposal development, including responding to RFIs/RFQs, developing ROMs, BOMs, pricing, and staffing plans • Translate customer mission and objectives into account and company strategic goals; contribute to strategic planning and new business development efforts • Define, track, and report performance metrics to measure service delivery effectiveness and identify improvement opportunities • Lead or contribute to process improvement initiatives, compliance efforts, and service performance management frameworks • Analyze workload and performance data to inform staffing plans and operational decisions • Ensure consistent delivery of high-quality services through adherence to organizational standards and best practices