This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Step into a leadership role built for experienced, self-driven professionals who thrive in a remote environment. This opportunity offers flexibility, structured mentorship, and the ability to lead a high-performing team — all while maintaining true work-life balance. If you're ready to grow beyond individual production and expand your leadership impact, this role was designed for you. Why This Opportunity Stands Out - 100% Remote Flexibility: Work from anywhere and design a schedule that aligns with your lifestyle while maintaining clear performance expectations. - High-Quality Leads Provided: Focus on leading, coaching, and building relationships. All leads are provided — no cold calling or prospecting required. - Expert Mentorship From Day One: Receive hands-on leadership development, structured training, and ongoing support to help you succeed quickly and confidently. - Performance-Based Advancement: Clear growth pathways into higher leadership levels based on results, initiative, and consistency — not tenure. Key Responsibilities - Lead, motivate, and develop a team of insurance professionals. - Foster accountability, performance standards, and professional growth. - Leverage digital tools and virtual systems to drive efficiency. - Build strong, trust-based relationships with clients and team members. - Execute and refine sales strategies that support team-wide success. - Manage priorities independently in a fully remote environment. - Introduce innovative ideas that elevate team performance and outcomes. Ideal Candidate Profile - Strong leadership instincts with a self-motivated mindset. - Comfortable managing remote responsibilities independently. - Growth-oriented and open to coaching and innovation. - Tech-confident and experienced using digital collaboration tools. - Results-driven with a commitment to accountability. If you're ready to lead with purpose, grow with intention, and succeed in a fully remote leadership environment, apply today and take the next step in building a career defined by flexibility, impact, and advancement.

Base Salary Range: 105000 - 164000 Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. Job Description This role is to support growth and customer retention in North America and will be responsible for a portfolio of our strategic enterprise customers. The primary objective of the role is to help guide Customers along their DEX journey, following Nexthink's DEX Methodology, to drive growth and adoption throughout the entire customer lifecycle. Key pillars to the Customer Success Team are: (i) Customer Success Plan, (ii) Value Tracking and (ii) Executive Business Reviews. You will be expected to lead the customer to success in their DEX Journey. This means providing support and best practices on getting started with DEXOps, developing a plan for adoption of DEX into the Customer's ecosystem, and ensuring positive outcomes for your customers while solidifying their long-term partnership with Nexthink. This is a key position within the Technical Services team and the successful candidate will be expected to work collaboratively with Sales, Solution Consulting, Professional Services, Customer Support and Product teams to drive positive customer outcomes, operational success, renewals and upsell opportunities. Main functions: - Aligned to up to 20 Nexthink Enterprise customers, you will own and execute a comprehensive customer success plan that emphasizes the critical pillars of people, processes, technology, communication and value, all aimed at effectively integrating Nexthink solutions and building a DEX journey. - Be a Trusted Advisor to the Customer: Build relationships with key leadership contacts within the CIO organization and other influential stakeholders. Have a POV on the customer industry, competitive landscape, and the DEX market. Understand the customer's technical challenges and dependencies. - Deliver Value for the Customer: Identify, define, track, measure and share the overall impact and value of Nexthink. Guide the Customer on their journey and hold them accountable. Evangelize the customer's success (internally, and with Customer stakeholders). - Deliver on-time Renewals & Achieve Renewal Targets: Align on account strategy with the broader account team and work to help deliver an on-time renewal (through extensive value-tracking activities and other CSM efforts) - Achieve Expansion Targets: Identify new opportunities for Nexthink, either through Professional Services engagements, or upsell/cross-sell of additional Nexthink services and solutions. Align with the Account Team on expansion strategies and upsells to deliver results. - Maintain Customer Health: Have regular cadence with the right Customer contacts and understand current sentiment and issues. Identify and escalate any critical issue or risk of renewals, collaborating with the Account Team including Account Managers, Solution Consultants, Professional Services and Support Teams. - Deliver DEX workshops to the customer that support educating and development of the customer journey in the use of the product and how to quantify the value of outcomes. - In partnership with the Account manager, participate in quarterly business reviews (Executive Business Reviews) with key customer stakeholders to communicate progress against the success plan and provide thought leadership on the customer journey focused on required outcomes. - Act as the voice of the customer and provide feedback to Nexthink Product Management, R&D, Sales and Marketing teams. - Foster collaboration within the Nexthink ecosystem (internal and external) and share best practices to enhance the customer experience and business outcomes. - Update our CRM database and make sure that customer data is always accurate and reliable. Qualifications - 5+ years of experience as a Customer Success Manager working in the Software Industry with Large Enterprise Accounts and successful adoption of SaaS. - Ability to drive the DEX Methodology (people, process, technology, communication, value) to ensure adoption and value realization. - Strong business acumen with the ability to use business context to generate creative, pragmatic solutions to achieve business objectives. - Entrepreneurial mindset that enables you to successfully work independently with little guidance; using good judgment to escalate issues when needed. - Technical background or technological savvy to be able to learn Nexthink products and services, technologies and business. (Understanding of the IT project delivery lifecycle and digital transformation initiatives is preferred.) - Ability to effectively manage, guide, and build rapport within all parts of the customer's hierarchy, from the technical teams to the C-suite. Building relationships with our customers is key. - Excellent written, oral, and interpersonal communication skills; capable of gaining the respect of and interacting comfortably with senior leaders. - Organized and structured, with the ability to facilitate difficult/complex situations. - Have a "can do" attitude to own and drive results. - Strong understanding of IT Operations, ITSM processes (ITIL), or End User Compute/Client Management practices is preferred. - Strong customer-facing and presentation skills. - Fluent in English (written as well as verbal). - This role will require 25-50% travel within the US, and sometimes internationally if required. Additional Information We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers' IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace. Total Rewards @ Nexthink At Nexthink, we offer one of the most comprehensive and generous benefits plans. Your total rewards compensation package includes base salary and may also include a commission or performance bonus plan. We provide our US employees with 100% covered company benefits that consist of health, dental, vision as well as access to life insurance, long-term disability, and accidental death/personal loss coverage. In addition, we offer: - Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering. - Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration. - Free access to professional training platforms to explore your interests and enhance your skills. - Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers. - Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings. - Bonuses for referring successful hires after three months of continuous employment. Base salary ranges are determined by country, role, level, experience, and skills. The range displayed on each job posting reflects Nexthink's good faith determination of the minimum and maximum targets for new hire salaries across all US locations. Individual pay is determined by related factors, including job skills, experience, and relevant education or training, which may impact a final offer. Your Talent Acquisition Partner can share more about the specific salary range during the hiring process.

At monday.com, we help teams get more work done. We are the best AI work platform that empowers teams to automate, build, and scale their impact end-to-end with tools that actually execute the work for you. With over $1B in ARR, 250,000+ customers, and a global team, we’re serious about building a product people love to use and giving our employees the same ownership and flexibility to shape the way the world works. The Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering teams to fulfill their goals. By being experts of the monday.com platform, we are able to provide a unique level of consultation and inspiration to our customers. We are an energetic, empathetic and passionate team that enjoys collaboration, taking on new challenges, and “failing forward” together in this dynamic environment. Please note this is a hybrid role in our New York City office. - 3+ years of B2B SaaS customer success, account management or consulting experience working with accounts of various sizes - Superb written and verbal communication skills - Positive attitude, empathy, and high energy - Ability to take initiative and adapt - Prior experience in strategy consulting - advantage - Strong customer-facing and presentation skills with the ability to establish credibility with executives - Some travel included for customer visitation - BA or BS degree What monday.com can offer you: - Opportunity to join an innovative, proven company with big ambitions, competitive salary and benefits, bonus potential, and some roles are eligible to take part in the company equity incentive program - A team that values transparency and collaboration while having fun while we work - Monthly stipends for food, wellness, and commuter/remote work - Fully dedicated learning and development team that provides opportunities for employees to grow, gain new skills, master AI tools, and participate in workshops - Award winning work environment - named a "Best Place to Work" by Built In as well as "Great Place To Work" certified. - We foster diversity, inclusion, and belonging through our Employee Resource Groups in addition to providing access to resources and education to support our team, facilitate conversations, and encourage understanding - A global work environment with employees in New York, Tel Aviv, London, Sydney, São Paulo, Tokyo, and more Visa sponsorship for this role is currently not available. monday.com is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws. For New York City-based hires only: Compensation Range: $102,000 - $129,000 base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes opportunity to receive and/or earn a discretionary bonus and/or equity based on Company’s plans and in accordance with Company’s policies. Compensation finally awarded to the candidate will be commensurate with the candidate’s skills and experience. Compensation ranges for candidates in locations outside of New York City may differ based on the cost of labor and such additional factors for such other locations

About Avolve Avolve is the global market leader in electronic plan review for local governments. We made the INC 5000 2025 list as one of the fastest‑growing private companies in the US, and our government expertise has been recognized for the second year in a row with our inclusion in Government Technology’s GovTech 100 list for both 2025 and 2026, a summary of 100 innovative companies making a significant contribution to the public sector. At Avolve we digitalize the review and approval of plans for permit applications, for both citizen and commercial planning developments. This enables government jurisdictions to improve efficiency and processes, as well as optimizing the experience for both permit applicants and plan reviewers. We have over 350 customers globally and are expanding fast, because we have a suite of best-in-class solutions that offer choice to cities, counties, municipalities, and states. We partner with some of the leading technology providers out there, including Microsoft, Google, and Esri – in fact, we are the only vendor that has Esri GIS functionality embedded in the plan review solution, which has earned us the Esri State and Local Government Specialty in recognition for our innovation. It is an exciting time to join Avolve - we are expanding into new territories and have great vision for our technological solutions. As a team we take enormous pride in the quality of our work, and our people come to work because they enjoy being part of the Avolve family and helping our customers to create safe and thriving communities. Position Summary Avolve is seeking a Customer Success Manager to serve as a trusted advisor to our customers and ensure long‑term value, adoption, and satisfaction across a portfolio of accounts. This role requires a strong mix of relationship management, product expertise, and problem‑solving skills. As a key member of the Customer Success team, you will collaborate cross‑functionally, drive best practices, and support customers in achieving their business objectives through effective use of the Avolve Software product suite. Responsibilities The following list outlines key responsibilities and day-to-day activities associated with this role. While it’s not an exhaustive list, it should give you a strong sense of what to expect. Responsibilities may evolve over time based on team needs, individual strengths, and organizational priorities. - Establish and maintain strong, trusted relationships with a portfolio of customer accounts - Drive product adoption and customer engagement to maximize value realization - Proactively identify risks, opportunities, and customer needs to prevent churn and support retention - Manage annual renewals in partnership with internal stakeholders - Identify expansion opportunities within existing accounts and provide warm handoff leads to the Sales team - Conduct regular customer check‑ins (weekly, monthly, and quarterly) to assess account health, successes, and potential risks - Escalate and coordinate resolution of customer issues with internal teams as needed - Lead and contribute to cross‑functional initiatives aimed at improving the overall customer experience - Provide strategic input into Customer Success processes and recommend improvements - Support customers throughout their journey to ensure they become long‑term advocates of Avolve Qualifications: We recognize that no candidate will meet every single qualification listed below. If you’re excited about this role and believe you bring a strong combination of relevant skills and experience, we encourage you to apply. We value diverse perspectives and are committed to building a team that reflects a variety of backgrounds and strengths. - Bachelor’s degree or related field, or the equivalent combination of education, training, and experience. - 2+ years of experience in Customer Experience, Consulting, Customer Success, or a similar customer-facing role. - Strong technical aptitude with the ability and desire to become a subject matter expert in Avolve’s software solutions - Excellent organizational skills with the ability to manage multiple priorities effectively - Strong written and verbal communication skills, including the ability to present technical concepts to non‑technical audiences - Demonstrated problem‑solving skills, including the ability to remain calm and effective under pressure - Experience navigating and managing difficult conversations with customers - Ability to work independently while also contributing to team and collaborating to work across cross-functional teams. Preferred Qualifications - Experience working with SaaS products or government technology solutions - Familiarity with customer relationship management (CRM) tools and customer success platforms Benefits: We offer a competitive salary along with a generous and comprehensive benefits package designed to support your well-being, growth, and work-life balance. - Group Medical, Dental, Vision and Life insurance - 401k - Unlimited Vacation - Paid Sick Leave & Holidays Compensation: $85,000 to $90,000 annual salary *This is a fully remote position that can be performed out of the following states: AL, AZ, CA, CO, FL, GA, IN, MA, MI, MN, MT, NC, NV, NY, OH, OK, TN, TX, UT, VA, WA, WI Avolve is an equal opportunity employer committed to promoting an inclusive environment. We’re driven by seeing our people succeed and grow, and we work to ensure everyone contributes to their fullest potential. We consider all qualified applicants without regard to age, race, color, ancestry, national origin, religion, disability, protected veteran status, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable laws, regulations, and ordinances. We are committed to work with you to look for reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.