• Hold welcome calls for new drivers, ensuring they understand processes and have the tools they need to succeed • Monitor and manage drivers' rest periods, providing support when necessary • Assist drivers with supply-related issues and proactively resolve potential problems • Conduct regular check-in calls with active drivers for follow-up and issue resolution • Conduct satisfaction surveys for drivers and customers, ensuring feedback is addressed and implemented • Plan and execute campaigns to increase driver engagement and retention • Coordinate communications and monitor vehicle safety and maintenance campaigns • Create and distribute mass communications to keep drivers and customers informed about important updates • Develop and share training materials for drivers and customers • Monitor and update driver rankings based on performance metrics and implement gamification elements • Collect feedback from drivers after cancellations to identify process improvements • Manage the contract termination process and ensure completion of all termination steps

• Serve as the final internal technical escalation point for any customer issues, supporting our Customer team. • Triage bugs and issues as reported by the Customer Team, either by resolving them yourself or ensuring a successful hand-off to engineering. • Work directly with Engineering and our Customer Team to become an expert on Zip's functional and technical aspects. • Identify and own any process gaps in the Customer Team to Engineering escalation process. • Identify and own any knowledge gaps related to any relevant product areas. • Work directly with customers to resolve any technical issues. • Use internal tooling to investigate data and customer configurations. • Partner with Product, representing the voice of the customer to help drive the Product Roadmap. • Serve as a product-matter expert to support cross-functional teams.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are looking for customer focused individuals to fill full-time positions in our Technical Support division working for a full-service ISP. Applicants should be flexible, responsible, and can think and operate "outside the box" in a dynamic and fast paced environment. Responsibilities and Duties: - Own support issues full-cycle from start to finish - Answering initial and follow-up customer calls who have service and technical support issues - Phone call and service ticket queue awareness and ownership - Providing timely and thorough resolution of all issues raised by customers, as well as documenting all actions - Ability to troubleshoot connectivity and service issues with customer - Supporting and troubleshooting Email and broadband connectivity issues, including DSL, SDSL, IDSL, T1, FTTH - Supporting and troubleshooting hosted domains, DNS, Registry, VPS, and Business and Residential VoIP services - Customer billing and invoicing support - Maintaining consistent quality and performance metrics as set out by management - Assist with potential new account follow-ups Qualifications - Ability to handle and prioritize multiple contacts and tasks - Understanding of Windows, OS X, and mobile operating systems - Solid understanding of Dialup, Email, Broadband connectivity and VoIP services - Basic understanding of Fiber Optics, to help support and troubleshoot connectivity - Solid knowledge of TCP/IP, domain hosting, and LAN/WAN concepts - Excellent written, listening and verbal communications skills and an ability to maintain strict professionalism in all client communication - Flexibility in shift schedules (starting as early as 5:00 am, ending as late as 8:00 pm as well as holidays, weekends, etc.) - Students are welcome Requirements - High school or equivalent (Preferred) - iOS: 1 year (Preferred) - Windows: 1 year (Preferred) - Spanish (Preferred) - Korean (Preferred) - Night Shift (Preferred) - Day Shift (Preferred) Benefits - 401(k) - 401(k) matching - Dental insurance - Health insurance - Life insurance - Paid time off - Retirement plan - Vision insurance

As a global pioneer in oil-free centrifugal chiller technology with an expanding portfolio of thermal management solutions, SMARDT is dedicated to delivering high-efficiency and energy-saving systems for industries, real estate developments, health care and educational centers worldwide. We operate manufacturing facilities in the US, Canada, Germany, China, and Australia, with a team of over 900 employees. With a focus on reliability, performance, and environmental stewardship, SMARDT continues to redefine industry standards through advanced engineering and a commitment to a more sustainable future. We're Looking For a Technical Support Specialist Work with the Technical Support Manager - West on matters that escalate above the Commercial Business Unit (Service) level in your coverage area (AMER/EMEA), with an emphasis on the North America region and equipment sold in the United States. What You'll Do: Analyzing data remotely gathered from site to diagnose issues. o Being deployed to site to work directly with equipment and parties related. o Participating in RCA/8D team activities o Working with Suppliers (technical matters) o Working with Engineering, Controls, Manufacturing and Quality - Participating in activities related to continuous improvement of Smardt products, this includes but is not limited to: o Working with Engineering (Product Development, R&D, Production) on the test rig for in depth troubleshooting and development o Mobilize to site as required to better understand operational challenges, gather data and interface with clients o Arrange support from adjacent departments as needed - Corrective and containment actions What You'll Bring: Experience: - Practical experience with oil free chillers and magnetic bearing compressors Education/Certifications: - Education in industry; University, Trade, Business, Engineering, or any other relevant discipline or equivalent years of experience (5 years) Core Competencies - Ability to add overall company value; including but not limited to reducing warranty cost, product, and/or overall business improvement - Resilient, flexible, self-motivated - Work well autonomously and in a team environment - Able to work efficiently and communicate clearly under pressure - Excellent relationship management skills with the ability to engage, negotiate and manage customer needs - Able to drive results, maintain and/or improve customer satisfaction What We Offer: - Competitive compensation. - Health and Dental Benefits from day 1. - 401K matching program. - A collaborative global environment with opportunities for growth. Equal Employment Opportunity Statement SMARDT is an equal opportunity employer committed to fostering an inclusive and diverse workplace where all individuals are treated with dignity and respect. We do not discriminate based on race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, military or veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. As part of our hiring process, SMARDT conducts background checks in compliance with applicable laws. Please note that SMARDT does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, we will not consider or agree to payment of any referral compensation or recruiter fee. Location Phoenix, Arizona (Remote) Department BUSINESS OPTIMIZATION GLOBAL STRATEGY Employment Type Full-Time Minimum Experience Experienced