• Serve as the final internal technical escalation point for any customer issues, supporting our Customer team. • Triage bugs and issues as reported by the Customer Team, either by resolving them yourself or ensuring a successful hand-off to engineering. • Work directly with Engineering and our Customer Team to become an expert on Zip's functional and technical aspects. • Identify and own any process gaps in the Customer Team to Engineering escalation process. • Identify and own any knowledge gaps related to any relevant product areas. • Work directly with customers to resolve any technical issues. • Use internal tooling to investigate data and customer configurations. • Partner with Product, representing the voice of the customer to help drive the Product Roadmap. • Serve as a product-matter expert to support cross-functional teams.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are looking for customer focused individuals to fill full-time positions in our Technical Support division working for a full-service ISP. Applicants should be flexible, responsible, and can think and operate "outside the box" in a dynamic and fast paced environment. Responsibilities and Duties: - Own support issues full-cycle from start to finish - Answering initial and follow-up customer calls who have service and technical support issues - Phone call and service ticket queue awareness and ownership - Providing timely and thorough resolution of all issues raised by customers, as well as documenting all actions - Ability to troubleshoot connectivity and service issues with customer - Supporting and troubleshooting Email and broadband connectivity issues, including DSL, SDSL, IDSL, T1, FTTH - Supporting and troubleshooting hosted domains, DNS, Registry, VPS, and Business and Residential VoIP services - Customer billing and invoicing support - Maintaining consistent quality and performance metrics as set out by management - Assist with potential new account follow-ups Qualifications - Ability to handle and prioritize multiple contacts and tasks - Understanding of Windows, OS X, and mobile operating systems - Solid understanding of Dialup, Email, Broadband connectivity and VoIP services - Basic understanding of Fiber Optics, to help support and troubleshoot connectivity - Solid knowledge of TCP/IP, domain hosting, and LAN/WAN concepts - Excellent written, listening and verbal communications skills and an ability to maintain strict professionalism in all client communication - Flexibility in shift schedules (starting as early as 5:00 am, ending as late as 8:00 pm as well as holidays, weekends, etc.) - Students are welcome Requirements - High school or equivalent (Preferred) - iOS: 1 year (Preferred) - Windows: 1 year (Preferred) - Spanish (Preferred) - Korean (Preferred) - Night Shift (Preferred) - Day Shift (Preferred) Benefits - 401(k) - 401(k) matching - Dental insurance - Health insurance - Life insurance - Paid time off - Retirement plan - Vision insurance

As a global pioneer in oil-free centrifugal chiller technology with an expanding portfolio of thermal management solutions, SMARDT is dedicated to delivering high-efficiency and energy-saving systems for industries, real estate developments, health care and educational centers worldwide. We operate manufacturing facilities in the US, Canada, Germany, China, and Australia, with a team of over 900 employees. With a focus on reliability, performance, and environmental stewardship, SMARDT continues to redefine industry standards through advanced engineering and a commitment to a more sustainable future. We're Looking For a Technical Support Specialist Work with the Technical Support Manager - West on matters that escalate above the Commercial Business Unit (Service) level in your coverage area (AMER/EMEA), with an emphasis on the North America region and equipment sold in the United States. What You'll Do: Analyzing data remotely gathered from site to diagnose issues. o Being deployed to site to work directly with equipment and parties related. o Participating in RCA/8D team activities o Working with Suppliers (technical matters) o Working with Engineering, Controls, Manufacturing and Quality - Participating in activities related to continuous improvement of Smardt products, this includes but is not limited to: o Working with Engineering (Product Development, R&D, Production) on the test rig for in depth troubleshooting and development o Mobilize to site as required to better understand operational challenges, gather data and interface with clients o Arrange support from adjacent departments as needed - Corrective and containment actions What You'll Bring: Experience: - Practical experience with oil free chillers and magnetic bearing compressors Education/Certifications: - Education in industry; University, Trade, Business, Engineering, or any other relevant discipline or equivalent years of experience (5 years) Core Competencies - Ability to add overall company value; including but not limited to reducing warranty cost, product, and/or overall business improvement - Resilient, flexible, self-motivated - Work well autonomously and in a team environment - Able to work efficiently and communicate clearly under pressure - Excellent relationship management skills with the ability to engage, negotiate and manage customer needs - Able to drive results, maintain and/or improve customer satisfaction What We Offer: - Competitive compensation. - Health and Dental Benefits from day 1. - 401K matching program. - A collaborative global environment with opportunities for growth. Equal Employment Opportunity Statement SMARDT is an equal opportunity employer committed to fostering an inclusive and diverse workplace where all individuals are treated with dignity and respect. We do not discriminate based on race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, military or veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. As part of our hiring process, SMARDT conducts background checks in compliance with applicable laws. Please note that SMARDT does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, we will not consider or agree to payment of any referral compensation or recruiter fee. Location Phoenix, Arizona (Remote) Department BUSINESS OPTIMIZATION GLOBAL STRATEGY Employment Type Full-Time Minimum Experience Experienced

At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things! We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation. We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. These five traits are the key to achieving our purpose: Honesty, Reliability, Curiosity, Collaboration, and Passion. About the role and what you'll be doing: The Application Support Specialist is responsible for providing advanced technical support and expertise for the organization's software applications. This role involves troubleshooting complex issues, collaborating with development teams, and ensuring the stability and performance of applications. We want all new Associates to succeed in their roles at Ensono. That's why we've outlined the job requirements below. To be considered for this role, it's important that you meet all Required Qualifications. If you do not meet all of the Preferred Qualifications, we still encourage you to apply. Key Responsibilities: Advanced Troubleshooting: - Handle escalated issues from L1 and L2 support teams, providing expert analysis and resolution. - Perform root cause analysis for complex application problems and implement solutions. Collaboration with Development: - Work closely with development teams to address bugs, implement fixes, and enhance application functionality. - Participate in code reviews and provide feedback to improve application quality. Performance Optimization: - Analyze application performance and identify areas for improvement. - Implement performance tuning and optimization strategies. Incident and Problem Management: - Lead the resolution of critical incidents and ensure timely communication with stakeholders. - Document solutions and contribute to the knowledge base for future reference. Continuous Improvement: - Identify opportunities for process improvements and automation within the support function. - Stay updated with the latest technologies and best practices to enhance support capabilities. User Support and Training: - Provide guidance and training to L1 and L2 support teams to improve their technical skills. - Assist in creating user documentation and training materials as needed. Compliance and Security: - Ensure application support activities comply with company policies and industry regulations. - Collaborate with security teams to maintain application security and data integrity. Qualifications: - Bachelor’s degree in computer science, Information Technology, or a related field. - 4 to 8 years of experience in application support or a related role, with a focus on advanced troubleshooting. - Strong problem-solving and analytical skills. - Proficiency in programming languages, Linux/Unix, Autosys, SQL, and understanding of databases. - Familiarity with ITIL processes and best practices. Why Ensono? Ensono is a place to make better happen – for our clients and for your career. You can do great things through innovation or collaboration, by learning or volunteering, or to promote diversity and inclusion. You can do great things for your own health or for a healthier planet. Whatever it means to you to do great things we want Ensono to be the place you can do it. We are a client-facing business, but we do encourage clients to allow us to work remotely most of the time so if you are not required to be on a client site, you can choose to work from home or in our Ensono offices. Some of our benefits include: - Unlimited Paid Days Off - Three health plan options - 401k with company match - Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts - Family Forming Benefit including fertility coverage and adoption/surrogacy reimbursement - Paid childbearing and paternal leave - Education Reimbursement, Student Loan Assistance or 529 College Funding - Sabbatical leave - Wellness program - Flexible work schedule As of the date of this posting, a good faith estimate of the current pay scale for this role is $85,000 to $111,000 annually based on a full-time schedule. Please note that placement in the range may vary based on numerous factors including but not limited to skills, experience, internal equity, and business needs. In addition to base salary, other compensation programs, depending on eligibility, include an annual bonus plan based on company and individual performance [OR] a role-based, sales-incentive plan, and an equity grant under our Associate Equity Appreciation Program. Ensono is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment to our Associates and building a diverse and inclusive workforce. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or other legally protected basis, in accordance with applicable law. Pay transparency nondiscrimination statement/posting OFCCP’s pay transparency policy can be found on OFCCP’s website. If you need accommodation at any point during the application or interview process, please let your recruiter know or email USTalentAcquisition@ensono.com.