At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things! We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation. We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. These five traits are the key to achieving our purpose: Honesty, Reliability, Curiosity, Collaboration, and Passion. About the role and what you'll be doing: The Application Support Specialist is responsible for providing advanced technical support and expertise for the organization's software applications. This role involves troubleshooting complex issues, collaborating with development teams, and ensuring the stability and performance of applications. We want all new Associates to succeed in their roles at Ensono. That's why we've outlined the job requirements below. To be considered for this role, it's important that you meet all Required Qualifications. If you do not meet all of the Preferred Qualifications, we still encourage you to apply. Key Responsibilities: Advanced Troubleshooting: - Handle escalated issues from L1 and L2 support teams, providing expert analysis and resolution. - Perform root cause analysis for complex application problems and implement solutions. Collaboration with Development: - Work closely with development teams to address bugs, implement fixes, and enhance application functionality. - Participate in code reviews and provide feedback to improve application quality. Performance Optimization: - Analyze application performance and identify areas for improvement. - Implement performance tuning and optimization strategies. Incident and Problem Management: - Lead the resolution of critical incidents and ensure timely communication with stakeholders. - Document solutions and contribute to the knowledge base for future reference. Continuous Improvement: - Identify opportunities for process improvements and automation within the support function. - Stay updated with the latest technologies and best practices to enhance support capabilities. User Support and Training: - Provide guidance and training to L1 and L2 support teams to improve their technical skills. - Assist in creating user documentation and training materials as needed. Compliance and Security: - Ensure application support activities comply with company policies and industry regulations. - Collaborate with security teams to maintain application security and data integrity. Qualifications: - Bachelor’s degree in computer science, Information Technology, or a related field. - 4 to 8 years of experience in application support or a related role, with a focus on advanced troubleshooting. - Strong problem-solving and analytical skills. - Proficiency in programming languages, Linux/Unix, Autosys, SQL, and understanding of databases. - Familiarity with ITIL processes and best practices. Why Ensono? Ensono is a place to make better happen – for our clients and for your career. You can do great things through innovation or collaboration, by learning or volunteering, or to promote diversity and inclusion. You can do great things for your own health or for a healthier planet. Whatever it means to you to do great things we want Ensono to be the place you can do it. We are a client-facing business, but we do encourage clients to allow us to work remotely most of the time so if you are not required to be on a client site, you can choose to work from home or in our Ensono offices. Some of our benefits include: - Unlimited Paid Days Off - Three health plan options - 401k with company match - Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts - Family Forming Benefit including fertility coverage and adoption/surrogacy reimbursement - Paid childbearing and paternal leave - Education Reimbursement, Student Loan Assistance or 529 College Funding - Sabbatical leave - Wellness program - Flexible work schedule As of the date of this posting, a good faith estimate of the current pay scale for this role is $85,000 to $111,000 annually based on a full-time schedule. Please note that placement in the range may vary based on numerous factors including but not limited to skills, experience, internal equity, and business needs. In addition to base salary, other compensation programs, depending on eligibility, include an annual bonus plan based on company and individual performance [OR] a role-based, sales-incentive plan, and an equity grant under our Associate Equity Appreciation Program. Ensono is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment to our Associates and building a diverse and inclusive workforce. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or other legally protected basis, in accordance with applicable law. Pay transparency nondiscrimination statement/posting OFCCP’s pay transparency policy can be found on OFCCP’s website. If you need accommodation at any point during the application or interview process, please let your recruiter know or email USTalentAcquisition@ensono.com.

Description Job Description Enterprise Support Services Coordinator Department Effective Date 02/19/2026 Submitted By Current Version 1.0 Approved By Approved Version Job Title Enterprise Support Services Coordinator Classification Non-Exempt Location Oldsmar, FL Compensation Range Hourly Entry Level: Mid-Level: Senior Level: Summary Objective: The Enterprise Support Services Coordinator partners closely with the Director and Assistant Manager of Enterprise Operations & Support Services to track, troubleshoot, and resolve issues across the clinical and operational systems used throughout the organization. This role serves as a key liaison between clinical, administrative, and operational teams to ensure provider clinics function efficiently and without disruption. The coordinator also acts as a dedicated support resource for newly onboarded physicians, providing final EMR configuration support and go-live assistance to ensure providers are fully operational from day one. This role may require occasional on-call or after-hours support to address urgent system or operational needs. Essential Functions and Responsibilities: - Track, triage, and troubleshoot user-reported issues across multiple clinical and operational systems - Collaborate with the Director and Assistant Manager to manage support workflows and prioritize issues - Partner with clinical, administrative, and operational teams to ensure smooth and efficient clinic operations - Monitor and respond to support-related emails in a timely and professional manner - Prepare and distribute informational communications related to new policies, procedures, system updates, training, or educational resources - Assist with system education and workflow guidance for staff as needed - Complete special projects and initiatives as assigned by management - Serve as a dedicated on-site support resource for newly onboarded physicians - Support final Electronic Medical Record (EMR) system configuration, testing, and go-live activities for new providers - Provide real-time support during provider onboarding to ensure readiness and confidence at go-live - Engage in cross-training across departmental functions to maintain backup coverage and ensure continuity of operations. Supervisory Responsibility: - Director of Enterprise Operations & Support Services Working Conditions and Environmental/Physical Demands: - Sedentary work that primarily involves sitting/standing. - Moving about to accomplish tasks or moving from one worksite to another. - Light work that includes moving objects up to 20 pounds. - Communicating with others to exchange information. - Repeating motions that may include the wrists, hands and/or fingers. - No adverse environmental conditions expected. Position/Type/ Expected Hours of Work: • This is a full-time position and core hours of work and days are Monday through Friday 8:00 a.m. to 5:00 p.m. • Potential for evening and weekend hours as required. • Remote position with required travel to support providers when necessary. Travel: Travel to clinical locations may be required to support provider onboarding and operational needs. Qualifications: - Associate degree preferred (not required) - Experience in a ticket-based support or help desk environment - Strong technical aptitude and system troubleshooting experience - Ability to work independently while managing multiple priorities - Ability to support multiple systems simultaneously in a fast-paced environment - Strong communication, documentation, and collaboration skills - Ability to work independently and collaboratively Skills and Abilities: - Problem-solving and critical thinking - Attention to detail and process adherence - Customer-service mindset with a focus on provider and staff support - Ability to translate technical concepts into clear, user-friendly guidance - Strong organizational and time-management skills - Professional, proactive, and solutions-oriented approach

• Monitoreo y diagnóstico de flujos de datos en Airflow (MWAA). • Identificación de fallos en Glue Jobs, DBT Models, APIs (Ygdrasil) y reportería (Metabase, QuickSight). • Ejecución de queries en Athena y validación de cargas en S3 / Redshift. • Seguimiento y cierre de incidentes vía Jira, bajo modelo de escalamiento N1→N2→N3. • Comunicación efectiva de incidentes a las áreas técnicas y de negocio. • Participación en la mejora continua de procesos de operación.

• Provide Tier 1 / Tier 2 support for FoIP and SIP-related technical issues via email, phone and case management system (Zendesk) • Diagnose and troubleshoot SIP signaling, call setup failures, one-way audio, jitter, latency, and packet loss • Analyze SIP traces, PCAP captures, and logs using tools like Wireshark and tcpdump • Support T.38 Fax Over IP (FoIP) implementations, troubleshooting failed fax transmissions and improving reliability • Work with PBX systems (Asterisk, FreePBX, 3CX, etc.), VoIP gateways, and SBCs • Assist customers with network configurations, NAT traversal and firewall rules • Escalate complex issues to engineering teams and collaborate with vendors as needed • Take ownership of reported customer issues and see problems through to resolution, ensuring proper recording and closure of all issues • Write documentation, knowledge base articles and FAQs, and document troubleshooting steps, best practices and solutions in the company's knowledge base for use by both internal staff and customers • Test interoperability of new VoIP/FoIP equipment and create user guides for various IP-PBX and SIP-compatible devices for use with our SIP Trunking service.