Location: US, Remote Salary Range: $120 – $165K Service Delivery Manager Job Description This is a fully remote role, based in the US, with occasional travel across the US and to the UK. We are seeking an experienced and people-focused Service Delivery Director to lead and evolve our HPC service operations. This is a senior leadership role with genuine influence, accountable for end-to-end service delivery, the performance and development of our teams and the strength of our customer relationships. You will play a key role in shaping how we deliver and scale mission-critical services—identifying opportunities to strengthen processes, closing service gaps, overseeing complex projects, and planning for future growth. Working alongside a long-established, highly collaborative team, you will help sustain a culture built on deep technical expertise, knowledge sharing, and clear, trusted communication with our customers. Backed by the n2 Group, this role offers the opportunity to make a lasting impact in a specialist business where service excellence and thoughtful leadership are central to success. About X-ISS X-ISS is a small, specialist high-performance computing (HPC) services and software company with more than 30 years’ experience delivering and supporting mission-critical computing environments. We partner with organizations that rely on complex HPC infrastructure, providing managed services, performance analytics, and operational insight to ensure reliability, efficiency, and continuous improvement. Our customers span research, engineering, energy, life sciences, finance, and technology sectors, where service quality, operational resilience, and trusted delivery are paramount. X-ISS is recognized for its high-touch service model, deep technical expertise, and long-standing client relationships built on accountability and results. About you/the desired candidate will have: - Proven experience leading service delivery in a technical environment such as IT infrastructure, Linux systems, HPC, or cloud services. - Success working hands-on in in a small, fast paced results-based environment - Strong resource planning, utilization management, and operational coordination skills. - Hands-on understanding of Linux-based infrastructure sufficient to engage credibly with technical teams and customers. - Experience managing managers in an operational or service delivery context. - Highly organized, detail-oriented, and comfortable managing competing priorities. - Strong communication skills, with experience in customer-facing roles. - Bachelor’s degree or equivalent practical experience. Service Delivery Director Responsibilities: Service Delivery & Operations - Own end-to-end service delivery performance across teams, ensuring SLAs and customer commitments are consistently met. - Oversee prioritization, scheduling, and coordination of work across projects and support activities. - Identify delivery risks early and take corrective action to maintain service quality and timelines. Resource Planning & Forecasting - Plan and manage team capacity and utilization across service delivery functions. - Forecast future demand and work with leadership to plan recruitment and onboarding accordingly. - Balance short-term delivery needs with longer-term capability development. - Own the service delivery cost base, including budgeting, forecasting, and ongoing cost control, ensuring delivery is commercially sustainable. - Contribute to service delivery P&L performance by managing utilization, margins, and key cost drivers, working closely with finance and leadership. Process & Quality Management - Identify gaps and inefficiencies in operational processes and implement practical improvements. - Establish and maintain clear, repeatable service delivery processes. - Ensure operational and customer documentation is accurate, current, and consistently maintained. Technical Oversight & Capability Development - Provide oversight across delivery of HPC service environments, including Linux-based systems, job scheduling, storage, and user-facing workflows. - Identify skills gaps and coordinate technical and process training to address them. - Act as an escalation point for complex delivery or technical issues when required. Customer Engagement - Maintain positive, professional relationships with customers. - Ensure clear and timely communication regarding service status, risks, and resolution plans. - Participate in customer service reviews to monitor satisfaction and service performance. - Be a backup manager at a high level for key clients. People Management - Lead and develop Service Delivery Managers. - Set clear expectations for delivery performance and service quality. - Support team development and address performance issues where required. Culture and Benefits: X-ISS provides a comprehensive benefits package, including a competitive salary (dependent on your experience), 401k matching, health, vision, dental, life and supplemental insurance, HSA and tuition reimbursement. X-ISS is an equal opportunity employer. We strongly believe that a diverse workforce contributes to our ability to provide world class customer support. About n2 Group At n2 Group we are transforming computing and technology investment with a radical new approach. Our businesses are all established, purpose-driven market leaders in computing products or services. We stimulate long-term sustainable growth through group-level support in strategy, business development, innovation, and operations. With no shareholders or external financial interests, we reinvest all profits back into the group or to the community, reinforcing our commitment to positive social impact through technological advancements. n2 Group companies are at the forefront of computing and IT infrastructure, helping clients in various sectors to be more productive, innovative or reduce risk through advanced software and services. Rapidly expanding in high-performance computing, artificial intelligence, and scientific computing, our businesses maintain their unique brands and identities but benefit from the expanded network available through the group.   n2 Group Companies • BioTeam: Scientific computing consultancy integrating technologies, data, and cultures to accelerate science. • nAG: Advanced products and services in algorithms, optimization, high-performance computing and AI. • STAC: Independent financial services technology research and community events. • VSNi: Proven statistical solutions and data expertise driving innovation and success. • X-ISS: Industry leading management and analytics solutions for HPC/AI systems.

THE ROLE:We seek an experienced and dynamic candidate to recruit, engage, and manage GSI partners as a means of driving significant growth for our Enterprise and Managed Services business at IGEL. This role will be instrumental in driving mindshare growth, solution enablement, and ultimately pipeline/sales success within these partner organizations, directing a team of resources with regional focus in the organization. The role requires close collaboration with various internal and external stakeholders across organizations and regions. The broad scope of this role spans across programs, marketing, business development, and ultimately sales. The successful candidate will be a strategic thinker, an enabler, and a relationship builder, possessing exceptional communication skills, the ability to drive partner strategy and growth through effective execution of business planning, willingness to collaborate across functions in a matrix organization, and accountability for achieving business outcomes rather than merely task-oriented execution. TASKS AND RESPONSIBILITIES: - Strategic Development: Collaborate with executive leadership to define and execute the strategic partners objectives and enablement strategies, ensuring alignment with IGEL’s strategy. - Program Evolution: Regularly review the IGEL GSI program, evaluate its effectiveness, and make recommendations for evolving program elements in ways that are consistent with other IGEL sales and channel strategies. - Team Leadership: Effective leadership and management of small teams, appropriately prioritizing workstreams and providing direction on execution that will have the maximum impact on the business. - Enablement Training and Support: Organize and coordinate training and support programs to accelerate adoption at all organizational levels. - Relationship Management: Build and maintain strong relationships with the strategic partner at all levels, from executives to operational teams. - Performance Monitoring: Monitor and analyze partnership performance, identifying opportunities for growth, improvement, and enablement. - Cross-Functional Collaboration: Work closely with sales, marketing, and channel teams to drive effective engagement and the desired sales outcomes. - Global Coordination: Coordinate with regional teams to ensure a consistent and integrated approach across different markets. - Reporting: Provide regular updates to the business on the partnership's status, performance, and future direction. EXPERIENCE AND QUALIFICATIONS: - Bachelor’s degree or equivalent. - Minimum of 12 years of experience in partnership management, business development, or a related field. - Thorough understanding and experience with GSI Programs, including both traditional resale and managed services models. - Proven track record of managing, enabling, and driving significant sales results from GSI partnerships. - Strong analytical, negotiation, and problem-solving skills. - Excellent communication and interpersonal skills. - Willingness to travel as needed. WE OFFER: - Health, dental, vision, and prescription benefits (employee premiums covered by IGEL) - 11 company-paid holidays per year - 18-22 days of PTO per year (18 days in year 1, 20 days starting in year 2 and 22 days after 5 years of service) - Sick time of 10 days per year, with rollover of unused days - 401(k) plan with 100% company match - Paid maternity and paternity leave - Monthly home office allowance - Remote working opportunities and flexible working times, so you can combine your demanding work with your personal goals - Employee Assistance Program (EAP) and Financial Wellness tool - Company-paid life insurance policy, long-term disability (LTD), and short-term disability (STD) coverage - Wellbeing apps, including Rightway, Headspace and Wellhub - Training and development opportunities to advance your career - President’s Club for the highest performing salespeople and overachievers - An amazing culture powered by a workplace run on trust, empowerment, and feedback with a positive, inspiring working atmosphere - A highly motivated team that is already looking forward to your support in developing strategies and achieving common goals, together with you! IGEL is an equal opportunity employer and makes employment decisions on the basis of merit. We want the best available person in every job. Our policy prohibits unlawful discrimination based on color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, or any other consideration made unlawful by federal, state or local laws. Additional information: Please click here to access the information according to art. 13 data protection regulation (DSGVO) for applicants

• Support BeOne Clinical and Medical assets by successful execution of clinical development programs and deliverables. • Jointly develop clinical program strategy and assure that activities are executed within expected scope, budget and timelines. • Work closely with colleagues in clinical development, program leadership, biometrics, clinical operations, safety, regulatory, and translational research. • Facilitate generation of, author, update, and/or review key documents including protocols and amendments, informed consent documents, clinical study reports, and Clinical Development Plans. • Partner with clinical operations and other functional areas for successful implementation and execution of clinical studies. • Provide scientific expertise for selection of investigator and vendors. • Train BeOne colleagues, CRO staff, and study site staff. • Provide scientific and medical support throughout conduct of a clinical trial. • Review, query, and analyze clinical trial data.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Fractional Senior Finance Director will operate across the MarketFully group, providing part-time, high-level financial leadership and strategic support on a short-term basis, likely to be around 3-6 months. The role balances hands-on operational finance responsibilities with group-level oversight and planning. Immediate impact needed on integration of new acquisition and integration of people, process, systems. - Advise and support leadership teams within each business unit on financial planning, budgeting, forecasting, and performance management. - Guide decision-making with accurate analysis and scenario planning. - Review and enhance financial processes and controls to ensure best practice, compliance, and operational efficiency across all companies in the group. - Identify areas for process improvement and oversee implementation. - Lead preparation and review of monthly management reports and board packs. - Present financial insights to management, boards, and other stakeholders as required. - Oversee group-wide cash management, including forecasting and liquidity planning. - Advise on working capital optimization and capital allocation. - Mentor existing finance team members, building group-wide capability and consistency. - Where necessary, direct and support with hands-on finance tasks (e.g., reconciliations, variance analyses). - Provide support for M&A transactions, fundraising, budgeting for new projects, and integration of new entities as required. - Monitor and manage financial risk and ensure compliance with relevant regulatory, legal and reporting requirements across the group. - Liaise with external parties such as auditors, tax advisors, and banks on behalf of the group, coordinating requirements and deliverables. Qualifications - Senior finance professional (Director level or above) with extensive experience in multifaceted or group structures – international experience required (currencies, laws, etc.). - Track record of improving financial processes, supporting strategic initiatives, and influencing commercial outcomes. - Comfortable working independently and across multiple teams, with strong communication and stakeholder management skills. - Adaptable, proactive, and able to operate in a fast-moving environment. - Professional accounting qualification (e.g. ACA, ACCA, CPA, CIMA) desirable. Requirements - Fractional/part-time basis (flexible as business needs require). - Engagement may be a contractor or consultancy arrangement. - Will report to CFO, supporting multiple business unit heads. Benefits - Diverse, Inclusive, and Energetic team atmosphere. - Career Stability and Growth. - Mental, Physical, and Financial Health. - Remote-first hybrid work model. - Flexible PTO and 10 paid holidays. - Paid parental bonding leave. - Gym membership reimbursement. - Free Employee Assistance Programs. - Robust medical/dental/vision plans. - 401(k) with immediate vesting and up to 4% employer match.