• guide a newly formed mobile development team as they adapt a successful POS system to a new market, ensuring smooth execution, clear communication, and alignment with business goals • coordinate a mobile development team adapting a POS system to a new market. • apply your expertise to align team activities with project goals, provide effective people management, and ensure adherence to Scrum principles. • Facilitate Scrum events and guide the team in Scrum practices • Conduct 1-on-1s and provide support to team members • Manage stakeholder communication to align priorities and ensure successful project delivery • Track project progress and metrics, ensuring effective reporting • Adjust team priorities based on task estimation and stakeholder feedback • Work closely with cross-functional teams to ensure project alignment • Promote open and transparent communication within the team • Keep project documentation organized and up-to-date • Support alignment of team activities with project scope, deliverables, and goals as outlined in the SOW • Assist with budget planning and resource allocation as needed

• Lead impactful projects from inception to completion within the Service Delivery Project Management Implementation team. • Deliver telecom circuits, managed services, and equipment on time and within budget. • Manage large scale projects, kickoff meetings, customer conference calls, resources (contractors, vendors, partner carriers, people) and budgets. • Meet company customer satisfaction metrics. • Manage tasks, define goals, design plans, budgets, schedules, milestones, and get approvals from department heads. • Design, Generate and distribute reports on project timelines, monitor KPIs and SLAs. • Update all customers regarding implementation milestones. • Manage service delivery projects by communicating with service providers, customers and internal departments to ensure timely and accurate service delivery. • Communicate progress to internal and external regarding service delivery due date, services, billing or other issues. • Manage day-to-day deliverables. • Update project management applications, and databases. • Analyze and evaluate service delivery performance.

• Manage end-to-end delivery of IT initiatives within the Service Center, ensuring alignment with organizational goals and strategic priorities. • Leverage Hive to develop detailed project plans, timelines, and resource allocations. • Drive execution through disciplined project management methodologies including initiating, planning, executing, monitoring and closing processes. • Act as the primary liaison between IT teams, business advisors, leadership and front-line analysts. • Facilitate clear communication of project objectives, status, risks, and dependencies. • Identify, assess, and mitigate project risks. • Maintain RAID (Risks, Assumptions, Issues, Dependencies) logs and proactively resolve issues to minimize impact. • Monitor project budgets and resource utilization. • Effectively balances competing project constraints including but not limited to scope, quality, schedule, funding, budget, resources, and risk, to manage project success. • Support organizational transformation by applying structured change management strategies to ensure adoption and minimize disruption. • Track key performance indicators (KPIs) and project health metrics through Hive and ServiceNow. • Provide accurate forecasting and reporting to stakeholders. • Create and maintain comprehensive documentation including management toolkits, scorecards, and governance artifacts to support transparency and repeatability. • Identify opportunities to optimize Service Center processes and implement best practices for IT project delivery. • Work closely with technical teams, business units, and external partners to ensure seamless integration of solutions. • Provide guidance to project team members and contribute to building a culture of accountability, collaboration, and innovation. • Connect project objectives to broader organizational goals, ensuring short-term deliverables support long-term business outcomes and ensure project objectives align with IT Service Center best support practices. • Secure necessary resources and gain stakeholder buy-in for project success through effective negotiation and relationship management.

• Provides professional project management experience to designated projects and assignments at a client site, campus, and facilities. • Interacts with client representatives onsite, receives direction and coordinates with the property or facility management team. • Monitors and coordinates the execution of the various services and processes relating to client contracted agreements for project management and tenant improvements. • Works in collaboration with the assigned account manager, building or facility management team, clients, owners and others.