• Manage direct account responsibilities for National Builders and Big-Box Retailers throughout the United States • Proactively source, identify, and obtain new business opportunities with both new and existing customers; manage resources needed to support these opportunities • Maximize growth and profitability for the National Builder Program and Big-Box Retailer business • Lead all contract negotiations with National Builder Accounts and Big-Box Retailers, including coordinating with marketing and senior management • Develop and implement account plans for each key customer in the builder segment and communicate plan components to the appropriate internal and external stakeholders • Collaborate with R&D, Management, and Marketing to identify and design customer-based solutions within our product portfolio

• Own the quality, health, and profitability of critical client relationships. • Act as a trusted advisor to guide clients through transformational journeys. • Drive 30% year-on-year revenue growth in your portfolio. • Partner with Delivery, Sales, and Marketing to ensure alignment with client objectives. • Transition contracts from fixed-price projects to long-term teams. • Manage the entire sales cycle for assigned accounts, including RFPs and negotiations. • Collaborate with internal teams to develop high-impact solutions. • Track project progress and communicate updates effectively to clients.

• Cultivate and lead partnerships with key providers, improve their service quality and scale the businesses • Define and manage complex KPIs for our providers and gather feedback to operationalize improvements • Build strong relationships with service providers, enabling you to be the eyes and ears of the ServiceChannel Marketplace programs. • Ideate on new ways to execute through existing processes and continuously find areas of opportunity to create efficiencies through new processes. • Assist providers with managing their ServiceChannel profile to ensure their services are accurate and up to date on an ongoing basis. • Develop an understanding of how changing marketplace impacts engagement with our providers and adjust strategies to react to those changes • Work with senior leadership as needed to outline value proposition, promote shared marketing strategies, meet growth targets • Engage in other departmental initiatives to learn the entire business and contribute to the goals set by our executive team • Works with SCM provider network development to find opportunities for innovation in our existing provider network and implement new guidelines or programs • Assist in sophisticated analysis projects to optimize both growth planning, value and execution strategies: performance metrics, etc. • Work closely with, and support, our client partners to ensure their provider network is meeting expectations.

• Act as the trusted IT partner for Sales, Service, and Marketing departments, building strong relationships. • Collaborate with functional leaders to define priorities and develop a technology roadmap that supports business objectives. • Translate business needs into clear technical requirements and ensure solutions align with enterprise architecture and standards. • Identify and outline solutions to business challenges, leveraging technology to improve efficiency, customer experience, and revenue growth. • Facilitate communication between business stakeholders and IT teams to ensure clarity, alignment, and timely delivery of projects. • Monitor and report on the progress of initiatives, ensuring transparency and accountability. • Partner with functional and technical teams to prioritize new initiatives and requests against the existing commercial portfolio. • Collaborate with technical developers and administrators to implement enhancements and customizations. • Stay current with releases and new features of enterprise applications to advise key stakeholders on improvements. • Troubleshoot issues and support users when needed.