• Cultivate and lead partnerships with key providers, improve their service quality and scale the businesses • Define and manage complex KPIs for our providers and gather feedback to operationalize improvements • Build strong relationships with service providers, enabling you to be the eyes and ears of the ServiceChannel Marketplace programs. • Ideate on new ways to execute through existing processes and continuously find areas of opportunity to create efficiencies through new processes. • Assist providers with managing their ServiceChannel profile to ensure their services are accurate and up to date on an ongoing basis. • Develop an understanding of how changing marketplace impacts engagement with our providers and adjust strategies to react to those changes • Work with senior leadership as needed to outline value proposition, promote shared marketing strategies, meet growth targets • Engage in other departmental initiatives to learn the entire business and contribute to the goals set by our executive team • Works with SCM provider network development to find opportunities for innovation in our existing provider network and implement new guidelines or programs • Assist in sophisticated analysis projects to optimize both growth planning, value and execution strategies: performance metrics, etc. • Work closely with, and support, our client partners to ensure their provider network is meeting expectations.

• Act as the trusted IT partner for Sales, Service, and Marketing departments, building strong relationships. • Collaborate with functional leaders to define priorities and develop a technology roadmap that supports business objectives. • Translate business needs into clear technical requirements and ensure solutions align with enterprise architecture and standards. • Identify and outline solutions to business challenges, leveraging technology to improve efficiency, customer experience, and revenue growth. • Facilitate communication between business stakeholders and IT teams to ensure clarity, alignment, and timely delivery of projects. • Monitor and report on the progress of initiatives, ensuring transparency and accountability. • Partner with functional and technical teams to prioritize new initiatives and requests against the existing commercial portfolio. • Collaborate with technical developers and administrators to implement enhancements and customizations. • Stay current with releases and new features of enterprise applications to advise key stakeholders on improvements. • Troubleshoot issues and support users when needed.

• Manage timelines, deliverables and milestones across client buys, store operations, and ad hoc initiatives. • Coordinate cross-functional teams (production, web, analytics, finance) to ensure seamless execution. • Track progress, address issues, and maintain project documentation as required. • Support the development of product enhancements and process improvements. • Serve as a key point of contact for clients, providing timely updates and responding to inquiries. • Support client meetings, including preparation, follow-up and reporting. • Troubleshoot and resolve account-related issues (e.g., fulfillment, inventory, store performance). • Deliver reporting and performance insights to both clients and internal stakeholders.

• Collects, analyzes, monitors, and reports on the organization’s financial matters • Managing and processing title policy data for assigned states on a production level according to the specifics of assigned states • Recommends improvements to existing processes • Provides subject matter guidance to team; may allocate work • Gathers and analyzes data to identify and solve complex problems that arise with little or no precedent • Evaluates and communicates complex information in a clear, concise manner • Performs all other duties as assigned by management