• Act as the trusted IT partner for Sales, Service, and Marketing departments, building strong relationships. • Collaborate with functional leaders to define priorities and develop a technology roadmap that supports business objectives. • Translate business needs into clear technical requirements and ensure solutions align with enterprise architecture and standards. • Identify and outline solutions to business challenges, leveraging technology to improve efficiency, customer experience, and revenue growth. • Facilitate communication between business stakeholders and IT teams to ensure clarity, alignment, and timely delivery of projects. • Monitor and report on the progress of initiatives, ensuring transparency and accountability. • Partner with functional and technical teams to prioritize new initiatives and requests against the existing commercial portfolio. • Collaborate with technical developers and administrators to implement enhancements and customizations. • Stay current with releases and new features of enterprise applications to advise key stakeholders on improvements. • Troubleshoot issues and support users when needed.

• Manage timelines, deliverables and milestones across client buys, store operations, and ad hoc initiatives. • Coordinate cross-functional teams (production, web, analytics, finance) to ensure seamless execution. • Track progress, address issues, and maintain project documentation as required. • Support the development of product enhancements and process improvements. • Serve as a key point of contact for clients, providing timely updates and responding to inquiries. • Support client meetings, including preparation, follow-up and reporting. • Troubleshoot and resolve account-related issues (e.g., fulfillment, inventory, store performance). • Deliver reporting and performance insights to both clients and internal stakeholders.

• Collects, analyzes, monitors, and reports on the organization’s financial matters • Managing and processing title policy data for assigned states on a production level according to the specifics of assigned states • Recommends improvements to existing processes • Provides subject matter guidance to team; may allocate work • Gathers and analyzes data to identify and solve complex problems that arise with little or no precedent • Evaluates and communicates complex information in a clear, concise manner • Performs all other duties as assigned by management

• Manage existing MTEFC business relationships in conjunction with senior management • Communicate with customers to satisfy financing needs • Solicit existing customer base to originate new financing opportunities • Assess experience, financial condition, and collateral of customers • Provide industry and customer intelligence to senior management • Assist senior management with sales training • Work with management and support teams to drive success and efficiency • Represent the organization in the marketplace • Maintain internal control standards