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Managed Mobility Services. Simplified.
Client Services Specialist I
Location
United States
Posted
183 days ago
Salary
$18 - $20 / hour
Seniority
Senior
Job Description
Client Services Specialist I
LINQ
• Respond to client e-mail support tickets such as questions, status checks, phone activations, phone orders, account suspensions, cancellations, and other concerns. • Use multiple online systems and support tools to effectively resolve tickets. • Resolve assigned tickets accurately and in a timely manner. • Prioritize tickets based on urgency and severity, ensuring the most critical issues are addressed promptly. • Collaborate with colleagues and escalate appropriate tickets to more advanced agents in a seamless manner when required for the best client experience. • Meet or exceed Key Performance Indicators for the role such as number of tickets handled and response times • Develop through experience and training courses a working knowledge of key processes and procedures of multiple vendor platforms. • Utilize internal messaging systems to communicate and coordinate with peers and supervisor. • Other duties as assigned.
Job Requirements
- High school diploma, GED or equivalent
- Prior experience with mobile devices, working remotely and customer service required for remote applicants
- Reliable, private and secure remote internet with minimum speed requirements of 20Mbps Down/10Mbps Up
- Dedicated private work location without significant background disruptions
- Basic skills in use of personal computer and use of Microsoft Office suite (Word, Excel, Outlook).
- Excellent verbal and written communication skills with a focus on active listening.
- Strong interpersonal skills, with the ability to build rapport and trust with clients.
- Problem-solving mindset and the capacity to handle challenging situations with diplomacy.
- Detail-oriented and highly organized, capable of managing multiple client interactions simultaneously.
- Customer-centric attitude with a genuine passion for providing top-notch service.
- Ability to pass a criminal history background check
- Ability to work a Flexible work schedule
Benefits
- Generous medical, dental, and vision insurance benefits
- Fully funded HRA with medical plan
- Optional dependent care FSA
- Employer-paid Life/ADD insurance
- Employer-paid Employee Assistance Program (EAP)
- 401(k) plan plus match and immediate vesting
- PTO/Flexible time off
- Sick leave
- Paid parental leave
- Paid medical leave for pregnancy and childbirth
- Compassionate leave
- Jury Duty leave
- Voting leave
- Unpaid FMLA leave
- Unpaid personal leave
- Military leave
- 11 paid holidays per year
- 3-week paid 5-year sabbatical
- Pet Insurance option
- 12 free Ubers rides per year
- Catered in-office lunches…AND MORE!
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