• Manages and nurtures relationships with qualified defined contribution retirement plans • Serves as the primary point of contact for assigned relationships • Provides client support and customer service for daily client inquiries • Collaborates with primary plan contacts, partners, and advisors to respond to requests for specialized reports

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Manages VIP team members at the VIP Host and VIP Associate levels. - Oversight and management of VIP Associates and VIP Hosts as directed including training, comping decision making, staff scheduling, and performance reporting to the assigned Regional Director of Player Development. - Establish and maintain a portfolio of top tier VIP accounts. - Generate incremental gaming revenue by anticipating, responding to and consistently meeting or exceeding player needs. - Contribute to process and compliance initiatives that improve operations, efficiency, and service and provide coaching to improve team performance. - Lead Host and Associate team reporting to the Regional Manager of Player Development with weekly updates and reviews of individual host and associate performance. - Manage all aspects of the relationship with the player, including but not limited to hospitality events, daily/weekly/monthly communications, queries, contacts, and escalations including out of office hours when necessary. - Maintain a personalized relationship with players, in order to have one to one knowledge of customer profiles including playing behaviors, interests, likes and dislikes, in order to offer an industry leading customer service experience tailored to the needs of the individual. - Assist host and associate level employees with developing their relationships. - Thorough understanding of existing products, services and initiatives while proactively pushing new game offerings, channels and platforms. - Will communicate through established business channels new member welcomes, investigation, loyalty, sales, surveys, and the reactivation of lapsed members. - Utilize daily reporting and analysis to assist with making sound business decisions. - Assist the Regional Director of Player Development with the implementation and adoption of all new initiatives and policies, including sales performance programs. - Monitor individual customer betting behavior and ensure that bonuses, gifts and hospitality invitations are offered in agreed timescales. - Ensure compliance with all applicable regulations and legislation, ensuring that all risks within areas of responsibility are identified and managed effectively. - Fully complies with and upholds company expectations including policies, procedures, department goals and business strategy. - Conducts themselves with the highest level of integrity and honesty. - Handles difficult customer interactions and situations in a calm, professional and reasonable manner. - Tasked with managing outbound initiatives to fill special events, while also participating in offsite marketing events. - Other duties as required. Qualifications - At least 3 years of gaming experience either online or with a brick and mortar casino. - At least 1 year of experience with an online gaming operation. - At least 2 years of experience in a sales related role. - Proven experience in online gaming, customer service, concierge, luxury telemarketing or other account management. - Excellent computer skills with an emphasis on Excel, excellent communication skills and telephone etiquette. - Proficient in data management tools. - Positively affects interactions with customers and employees, and has the resiliency to deal with difficult customers in all business conditions. - Ability to review and comprehend player tracking screens, reports, and all other necessary information and documentation. - Ability to communicate effectively with external contacts and all levels of employees. - The ability to travel and attend both on and off property events throughout the United States and Canada. - Will attend high level events designed for our top customers with minimum supervision and oversee team members at said events. - MUST HAVE: Passion for sports, casino and/or sports & casino betting. Benefits - Competitive compensation package. - Fun, relaxed work environment. - Education and conference reimbursements. - Parental leave top up. - Opportunities for career progression and mentoring others. Salary Range $70,000 - $75,000 USD Company Description Penn Interactive is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description If building an additional income stream on your own schedule sounds exciting, this role may be a great fit. We're looking for motivated, resourceful individuals who enjoy helping others plan memorable trips and experiences — while developing skills, confidence, and long-term potential working from home. This opportunity works especially well for: - stay-at-home parents - gig workers (DoorDash, Instacart, Uber, etc.) - side-hustle seekers - self-starters who like learning and networking No prior industry experience is required — training and guidance are provided. Responsibilities - Assist clients with quotes, reservations, and itinerary planning - Research destinations, suppliers, and available promotions - Provide recommendations to enhance client experiences - Use online platforms and booking tools (training provided) - Build relationships and encourage repeat business - Stay informed on travel trends, policies, and updates Requirements - Must be 18 years or older - Reliable internet access and a computer or smartphone - Strong communication and people skills - Coachable, curious, and self-motivated - Comfortable working independently and managing your own time Benefits - Work remotely from anywhere in the U.S. - Flexible scheduling — ideal for part-time or side income - Ongoing mentorship, training, and team support - Opportunities for growth and professional development - Access to select industry perks and discounts (where available)

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We know that the world is filled with incredible destinations waiting to be explored, and we're here to make those journeys extraordinary. We're seeking a passionate and detail-oriented individual to join our team as a Remote Travel Advisor. If you have a love for leisure travel, a knack for crafting memorable experiences, and the desire to create dream vacations, we invite you to embark on a unique journey with us. This is fully remote and we provide training. - Client-Centric Excellence: Deliver exceptional customer service by understanding clients' desires and crafting personalized resort and cruise experiences that go above and beyond their expectations. - Travel Insight: Stay up-to-date on the latest trends in resort and cruise travel, sharing your knowledge and excitement to inspire clients. - Tailored Escapes: Craft customized vacation packages, combining resort stays, cruise adventures, onshore activities, dining, and more to create seamless, unforgettable journeys. - Booking Expertise: Manage all reservations, from cruise bookings and resort accommodations to transfers and shore excursions, ensuring each detail is meticulously organized. - Solutions Navigator: Seamlessly handle any travel challenges, providing quick, creative solutions to keep clients' vacations running smoothly. - Elevated Experiences: Suggest distinctive enhancements and unique experiences that elevate each resort stay and cruise adventure to the extraordinary. Qualifications - Leisure Travel Enthusiast - A deep passion for resort getaways, cruise adventures, and the desire to inspire others to explore the world. - Effective Communication - Strong written and verbal communication skills, with an emphasis on active listening and clear articulation. - Client Focus - A commitment to providing exceptional service and exceeding client expectations. - Organized Precision - The ability to manage multiple client requests and bookings with meticulous attention to detail. - Remote Work Proficiency - Comfortable working efficiently in a remote work environment. Benefits - Full training and support - Work remotely, allowing you to achieve work-life balance. - A supportive and collaborative team that values your contributions. - Exclusive travel perks and discounts for your own remarkable getaways. - IATA cards provided for qualified agents