• Gestione end-to-end del lifecycle di progetto (dal sales handover alla delivery) • Definizione e monitoraggio delle roadmap di progetto con il cliente • Identificazione e mitigazione proattiva dei rischi • Coordinamento di team multidisciplinari in contesti agile (Scrum, Kanban) • Supporto al cliente nel processo decisionale su scelte tecnologiche Cloud Native • Collaborazione con il Presales nella proposizione di soluzioni innovative • Monitoraggio della qualità della delivery attraverso metriche operative (DORA metrics, SLO/SLA — gradito ma non obbligatorio)

Senior Project Manager Level: Sr Consultant Location: Remote USA Travel: Up to 15% Degree of Independence Leads large, complex projects or multiple workstreams with full ownership. Provides guidance to junior team members and supports internal initiatives. Experience Requirements - Professional Services Experience: 5+ years - ServiceNow Experience: 4+ years Job Summary The Senior Project Manager drives delivery of large, complex ServiceNow projects or multiple concurrent workstreams. This role ensures delivery excellence, manages risks proactively, advises clients as a trusted partner, and mentors junior project managers. In addition, the Sr PM supports pre-sales activities and contributes to organizational initiatives that advance project management practices. Job Duties & Responsibilities - Oversee large, complex projects or multiple concurrent engagements. - Ensure smooth Sales-to-Delivery transitions and team onboarding. - Develop and deliver kickoff presentations with partners and executive-level clients. - Lead and advise clients through Change Control and scope management. - Serve as a trusted advisor, ensuring alignment, transparency, and trust in all communications. - Analyze CSAT trends to identify systemic issues and recommend improvements. - Facilitate weekly status meetings, reporting on scope, budget, risks, and issues. - Lead agile ceremonies across projects to drive organizational agility. - Ensure timely completion of stage sign-offs in alignment with NOW Create and SDM methodology. - Maintain weekly PSA updates and manage complex resource scheduling. - Lead operational readiness planning, including deployment and best practices. - Proactively assess risks, anticipate challenges, and resolve issues to limit escalation. - Advise clients on ServiceNow capabilities and leading practices. - Mentor Associate and Project Managers. - Participate in pre-sales activities to represent project management expertise. - Support Project Delivery Team initiatives to improve tools and processes. - Collaborate with OCM and consulting leaders on internal initiatives. Certifications - ServiceNow CSA Certification - ServiceNow CIS–HR Certification - ServiceNow HRSD Professional Suite - Industry Project Management Certification (e.g., PMP, ScrumMaster) Values in Action - Champion and model Team-First, Humble, Innovative, and Service-Oriented values. - Promote transparency and accountability across all projects and teams. - Demonstrate expertise across multiple methodologies, tailoring approach to client needs. - Communicate with influence, building trust with executives and stakeholders. - Apply deep ServiceNow and industry expertise to deliver customer success.

Purpose of the Role The Enterprise Systems Project Manager leads and coordinates institution-wide technology initiatives that support core administrative and academic operations. This role is responsible for guiding complex system transitions, stabilizing enterprise platforms, and aligning technology implementations with institutional goals while work is actively in progress. The primary focus of the role is to lead the transition and re-establishment of CRM and SIS platforms, ensuring continuity of operations through effective planning, communication, training, and workflow redesign. The Project Manager partners closely with IT staff, functional departments, and external vendors to translate institutional needs into executable project plans, mitigate risk, and maintain momentum during periods of change. By establishing clear governance, repeatable project practices, and shared understanding across stakeholders, this position plays a critical role in restoring confidence in enterprise systems, improving operational efficiency, and laying the groundwork for future system evaluation and long-term technology strategy.Team & Reporting Team: Information Technology Reports to: Director of Information Technology Location: Remote Status: Full-time Role Composition (Estimated %) Leadership: [30%] Strategy: [30%] Coaching: [0%] Player/Execution: [40%] Note: This is an estimate of how the role is currently balanced, and may evolve over time. Preferred Qualifications: • Experience leading or supporting enterprise system implementations or major platform transitions, particularly involving CRM, SIS, ERP, or other institution-wide systems. • Demonstrated ability to manage complex, cross-functional projects that involve multiple stakeholders, vendors, and overlapping timelines. • Familiarity with higher education administrative and academic business processes, including experience working with systems such as SIS, CRM, LMS, or related platforms. • Understanding data flows, integrations, and reporting dependencies between enterprise systems, including coordination of data validation and cutover activities. • Experience working within regulated environments and awareness of data privacy, security, and compliance considerations (e.g., FERPA, GLBA, or similar). • Strong written and verbal communication skills, with the ability to translate technical concepts into clear, actionable information for non-technical audiences. • Formal training or certification in project or program management (e.g., PMP, Agile, or equivalent experience) is preferred. Key Areas of Focus This role is focused on outcomes and contribution, not an exhaustive list of tasks. 1. Enterprise System Transition and Stabilization - Lead and coordinate the transition, reimplementation, and stabilization of core enterprise systems, including CRM and SIS platforms, while minimizing disruption to institutional operations. - Guide cross-functional teams through system changes by aligning technical work, functional requirements, timelines, and vendor activities. - Identify operational risks, dependencies, and gaps in documentation or process, and proactively develop mitigation strategies to keep projects moving forward. - Ensure enterprise systems are supported by clearly defined workflows, ownership models, and escalation paths. 2. Project Execution and Delivery Management - Develop and maintain actionable project plans that reflect constraints, evolving requirements, and parallel workstreams. - Track progress across multiple initiatives, ensuring milestones, dependencies, and risks are visible to stakeholders and leadership. - Coordinate vendor engagements, including implementation partners and software providers, to ensure deliverables align with institutional expectations. - Support data validation, testing coordination, and cutover activities during system transitions to ensure continuity and accuracy. 3. Process, Training, and Change Enablement - Partner with university departments to document current-state and future-state workflows supported by enterprise systems. - Communicate effectively and deploy interpersonal skills to see the big picture and translate technical specifications to a non-technical audience, and vice versa. - Coordinate the development and delivery of training materials, user documentation, and communication plans that support adoption and confidence. - Facilitate conversations that translate technical capabilities into operational understanding for non-technical stakeholders. 4. Governance, Continuous Improvement, and Future Planning - Establish repeatable project practices, documentation standards, and governance structures to improve consistency across enterprise initiatives. - Capture lessons learned from system transitions to inform future technology decisions and implementation approaches. - Lead or support evaluation and scoping efforts for future SIS, CRM and enterprise IT solutions. Collaboration & Communication - Works closely with: Information Technology, operations staff across the entire university, and functional stakeholders as impacted by relevant systems. - May support or guide: Director of Information Technology and the university. Success in This Role Looks Like: - Enterprise CRM and SIS platforms are stabilized and operating reliably, with clear ownership, documented processes, and reduced disruption to day-to-day institutional operations during and after the transition period. - Key stakeholders understand and follow defined workflows for core processes supported by enterprise systems, resulting in fewer workarounds, clearer accountability, and improved user confidence in the systems. - Training materials, documentation, and communication plans are in place and actively used, enabling staff to effectively perform their roles and adapt to updated systems, processes, and data flows. - Project timelines, dependencies, and risks are clearly communicated and actively managed, allowing leadership and functional teams to make informed decisions and respond quickly to emerging issues. - Future-state planning for SIS and CRM solutions is well-defined, including documented lessons learned, evaluated options, and actionable recommendations that support long-term institutional goals. - Project governance and repeatable delivery practices are established, creating a foundation for consistent execution of future enterprise initiatives beyond the immediate transition. Expectations for Growth As the university’s enterprise systems mature, the Enterprise Systems Project Manager will take on broader responsibility for leading complex, cross-functional technology initiatives beyond the initial stabilization and transition period. The role is expected to evolve from recovery-focused project leadership into increased involvement with enterprise planning, system enhancements, and future-state evaluation of CRM, SIS, and related platforms. Ongoing growth in this role requires deeper institutional knowledge, stronger change-management skills, and continued development in project and program leadership practices. Professional development may include advanced project management training, expanded exposure to enterprise systems and integrations, and participation in higher education technology or project management communities, with opportunities to help shape institutional standards for enterprise project delivery. Reach University is an accredited, nonprofit institution reshaping higher education - one where a job leads to a degree, not the other way around. Through the Apprenticeship Degree, Reach transforms workplaces into university learning spaces, allowing working adults to earn credit for the work they do on the job and leverage deep learning through inquiry, dialogue, collaboration, and on-the-job practice in their everyday experience. At Reach, we envision a world where everyone, everywhere can access fully job-embedded higher education - where effort and skill, not wealth or connections, determine who gets ahead. Reach is building pathways for professionals to grow their impact, advance their careers, and stay rooted in the communities they serve.We’re building a world where higher education is both higher and within reach. Learn more at reach.edu Benefits: - Health Insurance: We provide medical, vision, and dental insurance plans to ensure you and your family are well-covered. Plus additional wellness programs. - Flexible Time Off: We offer a flexible "Flexible Time Off" policy, empowering you to take the time you need when you need it, without the constraints of a traditional vacation policy. - Flexible Remote-Only Workplace: Enjoy the freedom to work from anywhere with our flexible remote-only work environment, fostering a balance of workload and rest - Professional Development Support: We are committed to your growth and development, offering support for professional development opportunities to help you advance in your career. Salary The salary range for this role is between $85k-$100k. Equal Opportunity Employer Reach University is committed to creating a diverse work environment and is proud to be an equal opportunity employer. Reach University does not discriminate on the basis of race, color, national origin, sex, gender identity, religion, sexual orientation, age, disability, parental status, veteran status, or any other protected status under applicable laws. We encourage individuals of all backgrounds to apply. If you are a qualified candidate with a disability, please e-mail us at PeopleOps@reach.edu if you require a reasonable accommodation to complete this application.

About Arios Technologies Inc. Arios Technologies Inc. is an AI software development and automation agency helping businesses across North America & the Caribbean transform operations into opportunities. We design and build intelligent systems that streamline workflows, reduce manual effort, and enhance productivity through modern software, AI, and automation. From startups to enterprise clients, we deliver solutions that blend deep technical expertise with practical business impact. About the Role Join our Delivery Leadership Talent Pool to manage upcoming software and AI solution projects. You’ll bridge business objectives, technical execution, and client success. What You’ll Work On - Planning, scheduling, and tracking project milestones and deliverables - Coordinating cross-functional teams of engineers, designers, and analysts - Managing budgets, timelines, and quality for multi-sprint engagements - Ensuring agile ceremonies, documentation, and transparent communication - Identifying risks and removing delivery roadblocks What We’re Looking For - Experience managing technical software or AI projects (agency or SaaS preferred) - Familiarity with Agile / Scrum / Kanban frameworks - Ability to understand technical discussions and translate them for stakeholders - Tools: Jira, Azure DevOps, ClickUp, or equivalent - Excellent communication, client-facing, and organizational skills - Passion for continuous learning, adaptability, and cross-functional teamwork - Interest or experience with AI-powered systems is required. Type: Full-Time, Part-Time, Permanent and Contract (future openings) Location: Remote / Hybrid (Canada, US or nearshore time zones) These openings are part of our ongoing Talent Pool initiative. Candidates will be contacted as new client projects or internal roles align with their skills and availability. We value versatility, curiosity, and a growth mindset. Whether you’re a freelancer, contractor, or looking for full-time opportunities, we’d love to hear from you.