• Deliver outstanding in-home service experiences for customers • Diagnose and repair major household appliances including: Refrigerators, Washers & Dryers, Gas & Electric Ranges, Dishwashers, Microwave Ovens • Troubleshoot and repair refrigeration sealed systems • Educate customers on repairs, maintenance, and recommendations • Utilize mobile technology to manage work orders in a paperless environment • Stay current with evolving appliance and smart-home technology • Complete ongoing technical and manufacturer training • Safely operate company vehicles and maintain a professional appearance • Consistently deliver a 5-star customer experience

• Responsible for delivering effective, efficient, and timely delivery of the Company’s line of services to multiple customers within an assigned geographic territory. • Performs preventive maintenance and corrective repairs on buildings, equipment and grounds. • Conducts “face to face” relationship with Customers in the service of the client’s requirements. • Completes preventative maintenance and repairs per work order requirements. • Self performs the following duties in compliance company procedures, regulatory requirements and safety standards. • Completes service inspections and asset inspections as needed. • Maintains timely and consistent communications with customer and internal support teams. • Creates a positive climate with the client, provides and generates customer satisfaction.

• Responsible for managing a Product Collection Program on a customer site as part of the recycling program • Provides inspection services to clients, including collection bin inspections, data collection via mobile app, packaging of full containers for shipment • Prepares weekly submission of reports via mobile app detailing activities and works with the client to achieve program efficiencies • Completes project billing and cost tracking operations as needed • Maintains inventory of supplies to conduct inspections • Receives and maintains credentials to provide service at the client locations • Completes all necessary training as provided by Arcwood • Responds as needed to provide assistance to customers during off hours • Takes on additional duties as assigned to support the team and organization

• Works alongside configuration technicians to configure deployment orders • Supports all Asset Lifecycle Management (ALM) depot related processes, including receiving, inspect & clean, and inventory management • Unboxes and re-boxes configuration orders • Participates in general departmental cleanliness efforts • Provides onsite field support as needed for projects at customer location