• Verifies or obtains patient eligibility and/or authorization for healthcare services • Updates patient demographics and/or insurance information • Conducts research and appropriately statuses unpaid or denied claims • Monitors claims for missing information, authorization, and control numbers • Research EOBs for payments or adjustments • Contacts payers to secure payment of claims • Accesses client systems for information about claims • Follows guidelines for prioritization and timely filing deadlines • Secures medical documentation as required • Obtains billing guidelines by researching provider billing manuals • Writes appeal letters for technical appeals

• Perform pre-call analysis and check the status by calling the payer or using IVR or web portal services. • Maintain adequate documentation on the client software to send the necessary documentation to insurance companies and maintain a clear audit trail for future reference. • Record after-call actions and perform post-call analysis for the claim follow-up. • Provide accurate information to the insurance company, research available documentation including authorization, physician notes, medical documentation on PM system, interpret explanation of benefits received, etc. prior to making the call. • Perform analysis of accounts receivable data and understand the reasons for underpayment, days in A/R, top denial reasons, use appropriate codes to be used in documentation of the reasons for denials/underpayments. • Comply with all reimbursement and billing procedures for regulatory, third party, and insurance compliance norms. • Responsible for meeting daily/weekly productivity and quality reasonable work expectations. • Claim processing and submission. • Submit the claim to insurance companies to receive payment for services rendered by a healthcare provider. • Taking denial status from various insurance carriers. • Checking eligibility and verification of policy. • Analysis of the data. • Converting denials into payments. • Follow Health Insurance Portability and Accountability Act (HIPAA). • Account follow up on fresh claims, denials, and appeals. • Checking the claim status as per their suspension and denials. • Achieving weekly/monthly production and audit target.

At Numotion, we’re on a mission to improve the lives of people with disabilities. As North America’s largest provider of mobility products and services, we deliver personalized solutions from manual and power wheelchairs to medical supplies and other assistive technologies that support health, independence, and everyday participation. We’re committed to a workforce of diverse backgrounds and experiences and to an inclusive environment shaped by open dialogue, attentive listening, and tangible, ongoing action. SUMMARY OF RESPONSIBILITY: The Billing & Collections Coordinator I implements company best practices ensuring all billing and collections activities meet state and federal compliance requirements. Timely follow-up activities conducted on assigned accounts to reduce outstanding account receivables. The pay range for this position is $18.35-$23.85 an hour. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. Essential Functions: - Ensure order setup accuracy for proper reimbursement. - Perform daily review of orders for billing. - Perform follow-up and collections activities on assigned accounts to maintain a reduced Days Sales Outstanding (DSO). - Recommend receivables for refund and adjustment or write off. - Submit appeals as required. - Perform inquiries to payers on outstanding receivables. - Initiate resolution of billing holds with order processors. QUALIFICATIONS AND COMPETENCIES: - High School diploma/GED required; Associates degree preferred. - Minimum one year related experience required. - Proficiency in Microsoft Office Suite required. At Numotion, we offer competitive compensation packages, including medical, dental and vision insurance, short-term and long-term disability, a 401k, and life insurance. Numotion is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Numotion is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

• Managing a high volume of medical claims that have denied by refuting the denials within payer guidelines • Provide representation when needed of the Accounts Receivable area to internal dept.’s as well as external dept.’s, clients, vendors and processors to clearly relay situational occurrences and provide support when needed • Identifying and quantifying trends/issues, developing potential solutions and then effectively communicate them to management team • Effectively prioritize and manage outstanding refund requests and overpayments to support contract and legal adherence • Recognize and Identify coding deficiencies and exercise the appropriate action