This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The System Migration Analyst is responsible for providing remote installation and/or configuration support for installations, upgrades, and various other projects for all ScriptPro automation and software products deployed to our customer base. As a member of the Field Operations System Implementation (FOSI) team, this individual will collaborate with internal departments and onsite technicians to execute scheduled projects, conduct system testing, and troubleshoot issues. Success in this position requires strong technical skills, attention to detail, and the ability to work independently and collaboratively. Qualifications - Bachelor's degree or up to 3 years equivalent work experience in Business or Information Technology - Experience with deploying OVA files, VMs, and VMware environments - Computer proficiency in MS Windows Operating Systems - Experience with LAN2LAN, modem, EDI, SFTP, SQL and systems security - Analytically minded with superior attention to detail - Productive, organized, and able to complete work within a scheduled time frame - Able to complete assigned tasks and problem solve productively and efficiently within a team environment - Flexibility to adapt to changing schedules and/or processes based on business needs - Ability to prioritize and multi-task various projects in different stages of implementation - Independently motivated work habits - Strong verbal and written communication skills - Willingness to work flexible shifts, including nights and weekends Requirements - Follow remote installation/upgrade procedures for scheduled projects - Communicate and work with onsite ScriptPro or Customer Technicians and other internal resources to complete scheduled projects - Complete and/or assist onsite technicians (ScriptPro, Contract, or Customer) with system and component testing for custom and standard functionality prior to project completion - Assist onsite and/or internal resources with system troubleshooting, if necessary - Prepare for scheduled projects by reviewing installation/upgrade procedures and project timelines, attending scope meetings, and/or verifying system readiness prior to the project - Communicate project status, relevant or requested project information, and project completion notification to internal stakeholders - Maintain knowledge and readiness for upcoming projects, scheduled or unscheduled - Provide feedback to management regarding necessary procedure updates - Other assigned tasks or duties, as necessary Benefits - Medical, Dental, Vision, Short-Term Disability, Company Paid Life Insurance & Long-Term Disability, 24/7 on campus Gym, and Vitality Wellness Program that helps lower your premium costs - Paid Time Off (PTO), Parental Leave, nine (9) paid holidays, paid volunteer hours, Employee Assistance Program, company-sponsored events and team-building activities - 401(k) Retirement Plan with company match, financial investment services, employee discounts on products and services

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description At PlotBox, we’re transforming how cemeteries, crematoria, and funeral homes manage their operations through powerful, modern software. We’re looking for an Implementation Manager to lead customers through the onboarding and implementation journey, ensuring they successfully adopt PlotBox and realise value from day one. In this role, you’ll own the end-to-end implementation experience, working closely with clients and internal teams to deliver projects on time, guide best practices, and ensure a smooth transition into long-term support. What You’ll Do - Own the end-to-end implementation lifecycle, from project planning through go-live. - Project Leadership & Client Management - Build and manage implementation plans, timelines, and milestones aligned to client goals. - Confirm project scope & requirements to set clear expectations with clients from day one, managing scope change requests made throughout implementation. - Serve as the primary point of contact for clients during onboarding and implementation. - Facilitate regular check-ins to track progress, surface risks, and keep projects moving forward. - Communicate status updates clearly to both internal stakeholders and client leadership. - Solution Delivery & Best Practice Guidance - Guide clients through data migration, workflow optimization, system configuration, and integrations. - Partner with specialist teams (data migration, mapping, product) to ensure accurate, timely delivery. - Coordinate the validation of customer data, troubleshoot issues, and support user acceptance testing. - Deliver training and support early adoption of the platform. - Ensure clients are fully prepared for a seamless transition into long‑term support. - Commercial & Operational Impact - Collaborate cross-functionally to resolve challenges efficiently and effectively. - Manage internal metrics such as revenue recognition, billable utilization, project costs. - Contribute to continuous improvement of implementation processes, tools, and best practices. Qualifications - 2–4 years’ experience in SaaS implementation or onboarding. - Strong understanding of SaaS platforms and cloud technologies. - Proven ability to manage multiple client-facing projects independently and meet deadlines. - Experience configuring and testing software platforms. - Ability to translate business processes into technical solutions. Requirements - Desirable Experience - It's not a deal breaker, but ideally you will have: - Experience with process documentation, UAT, or workflow mapping. - Experience delivering virtual and in-person training. - Familiarity with CRM, project management, change management or SaaS onboarding tools. - Technical aptitude for API integrations and managing complex software configurations.

Lead Platform Implementation Manager Join the dynamic and innovative team at b.well Connected Health as a Lead Technical Project and Implementation Manager. We are a cutting-edge organization at the forefront of healthcare technology, dedicated to improving the patient experience and empowering individuals to take control of their health. If you are passionate about driving success in complex software implementation projects with significant impact and you excel in working autonomously, we want to hear from you! This role is open to fully remote work and welcomes candidates from across the United States. What you’ll do: As a Lead Platform Implementation Manager at b.well Connected Health, you will be responsible for: - Project Leadership: Lead the execution of complex, high-impact enterprise software implementation projects from inception to completion, ensuring timely delivery within scope and budget. - Cross-Functional Coordination: Collaborate seamlessly with internal teams and external partners to drive complex project success. - Advanced Project Planning: Define project scope and objectives for high-impact projects, engage stakeholders to ensure technical feasibility, and develop comprehensive project plans. - Advanced Monitoring and Reporting: Oversee project progress, measure performance of complex projects, and provide regular updates to executive leadership. - Risk Management: Implement and oversee advanced risk management strategies to minimize project risks across multiple projects. - Senior Client Engagement: Foster and manage high-level relationships with clients and project stakeholders, serving as their trusted advisor. - Autonomous Process Improvement: Independently lead client workgroups to identify requirements and contribute to process improvement initiatives. - Technical Leadership: Provide technical expertise and oversight for healthcare systems, data integration, and complex enterprise software implementation. Required Experience: - At least 7 years of experience in project management with a focus on complex projects. - Proven track record with high-impact enterprise software implementation projects. - Proficiency in managing healthcare systems and integrations, including EHRs like Epic, Cerner, and others. - Exceptional client-facing and internal communication skills. - Experience in managing data integration implementation projects. - Advanced organizational skills and attention to detail. - Project Management Professional (PMP) / PRINCE II certification is a plus. - Ability to quickly adapt to changing circumstances, be resourceful, and find solutions independently. Additional Information: This role offers the flexibility of fully remote work. Occasional travel of up to 10% may be necessary to support project needs. Flexibility of working hours is required for international client support. The target salary range for this position is $145,000 - $175,000 and is part of a competitive total rewards package including stock options, benefits, and incentive pay for eligible roles. Individual pay or title may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay. Data shows that women, people of color, and other underrepresented groups may be less likely to apply for jobs unless they believe they are a perfect match. But b.well holds diversity amongst its key values, and we have a strong commitment to building our workforce and products through that lens. You don't have to check every box in this job description to be a great fit for the role! If you're excited about this position and the prospect of working for b.well, please apply. If it turns out this role isn't for you, there may be other openings that could align with your experience and expertise! We are committed to an inclusive and diverse b.well. We are an equal opportunity employer. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran, genetic information, marital status or any other legally protected status.

ABOUT US HirexHire (pronounced hire by hire) is a Chicago-based recruiting and talent consultancy that integrates with companies short-term to provide long-term talent solutions. We take a seat in our client’s everyday operations to understand their people's goals, gaps, and challenges. We then develop and implement the processes and technologies to execute a sustainable and scalable talent plan. We partner with companies expecting or experiencing high growth who need to hire at scale or fill a critical role rapidly. Our clients are not looking for quick-fix placements but are thoughtfully building a hiring strategy to scale their businesses. OUR CLIENT Location: Raleigh, NC HQ (Remote) Industry: Government Technology (SaaS) Company Size: 50+ What They Do: Our client offers an end-to-end operating system for public agencies to communicate, listen, and make informed decisions. As an all-in-one engagement and communications platform, their mission is to connect government agencies with the communities they serve and facilitate equitable participation and representative data. Contact HirexHire for more client information THE ROLE Our client is seeking an experienced and customer-focused implementation Manager to lead the successful onboarding of new customers onto their SaaS platform. This role owns the end-to-end implementation lifecycle from kickoff through go-live and plays a critical role in setting customers up for long-term success. The Implementation Manager will serve as a trusted advisor to public-sector customers, combining technical expertise, project coordination, and consultative problem-solving to deliver tailored solutions that meet each customer’s unique needs. WHAT YOU WILL DO - Lead end-to-end SaaS implementations from kickoff through successful go-live. - Align internal teams and customers on project scope, timelines, goals, and success criteria. - Act as a trusted advisor by translating platform features into clear business and stakeholder value. - Configure, test, and troubleshoot platform functionality to meet customer requirements. - Deliver client training sessions and lead knowledge transfer to ensure user adoption. - Develop clear documentation and standard operating procedures to support ongoing use. - Manage multiple concurrent implementation projects while maintaining quality and responsiveness. - Collaborate cross-functionally with sales, product, engineering, and customer success teams to resolve technical and business challenges. - Ensure a smooth handoff to the Customer Success team with a defined success plan for the first six to twelve months. - Identify opportunities to improve internal processes and implementation methodologies. WHAT YOU WILL NEED - 5+ years of experience in SaaS implementation, customer onboarding, professional services, or a similar client-facing role. - Hands-on experience configuring or customizing SaaS platforms. - Strong technical aptitude, including familiarity with integrations, APIs, and related technologies. CSS experience is a plus. - Excellent communication and interpersonal skills with the ability to manage stakeholder expectations. - Experience working directly with customers in a consultative, solution-oriented capacity. - Ability to manage multiple projects simultaneously in a fast-paced environment. - Strong organizational skills and attention to detail. - Passion for customer success, adoption, and long-term retention. - Familiarity with GovTech or public-sector environments is a plus.