Lead Platform Implementation Manager Join the dynamic and innovative team at b.well Connected Health as a Lead Technical Project and Implementation Manager. We are a cutting-edge organization at the forefront of healthcare technology, dedicated to improving the patient experience and empowering individuals to take control of their health. If you are passionate about driving success in complex software implementation projects with significant impact and you excel in working autonomously, we want to hear from you! This role is open to fully remote work and welcomes candidates from across the United States. What you’ll do: As a Lead Platform Implementation Manager at b.well Connected Health, you will be responsible for: - Project Leadership: Lead the execution of complex, high-impact enterprise software implementation projects from inception to completion, ensuring timely delivery within scope and budget. - Cross-Functional Coordination: Collaborate seamlessly with internal teams and external partners to drive complex project success. - Advanced Project Planning: Define project scope and objectives for high-impact projects, engage stakeholders to ensure technical feasibility, and develop comprehensive project plans. - Advanced Monitoring and Reporting: Oversee project progress, measure performance of complex projects, and provide regular updates to executive leadership. - Risk Management: Implement and oversee advanced risk management strategies to minimize project risks across multiple projects. - Senior Client Engagement: Foster and manage high-level relationships with clients and project stakeholders, serving as their trusted advisor. - Autonomous Process Improvement: Independently lead client workgroups to identify requirements and contribute to process improvement initiatives. - Technical Leadership: Provide technical expertise and oversight for healthcare systems, data integration, and complex enterprise software implementation. Required Experience: - At least 7 years of experience in project management with a focus on complex projects. - Proven track record with high-impact enterprise software implementation projects. - Proficiency in managing healthcare systems and integrations, including EHRs like Epic, Cerner, and others. - Exceptional client-facing and internal communication skills. - Experience in managing data integration implementation projects. - Advanced organizational skills and attention to detail. - Project Management Professional (PMP) / PRINCE II certification is a plus. - Ability to quickly adapt to changing circumstances, be resourceful, and find solutions independently. Additional Information: This role offers the flexibility of fully remote work. Occasional travel of up to 10% may be necessary to support project needs. Flexibility of working hours is required for international client support. The target salary range for this position is $145,000 - $175,000 and is part of a competitive total rewards package including stock options, benefits, and incentive pay for eligible roles. Individual pay or title may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay. Data shows that women, people of color, and other underrepresented groups may be less likely to apply for jobs unless they believe they are a perfect match. But b.well holds diversity amongst its key values, and we have a strong commitment to building our workforce and products through that lens. You don't have to check every box in this job description to be a great fit for the role! If you're excited about this position and the prospect of working for b.well, please apply. If it turns out this role isn't for you, there may be other openings that could align with your experience and expertise! We are committed to an inclusive and diverse b.well. We are an equal opportunity employer. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran, genetic information, marital status or any other legally protected status.

ABOUT US HirexHire (pronounced hire by hire) is a Chicago-based recruiting and talent consultancy that integrates with companies short-term to provide long-term talent solutions. We take a seat in our client’s everyday operations to understand their people's goals, gaps, and challenges. We then develop and implement the processes and technologies to execute a sustainable and scalable talent plan. We partner with companies expecting or experiencing high growth who need to hire at scale or fill a critical role rapidly. Our clients are not looking for quick-fix placements but are thoughtfully building a hiring strategy to scale their businesses. OUR CLIENT Location: Raleigh, NC HQ (Remote) Industry: Government Technology (SaaS) Company Size: 50+ What They Do: Our client offers an end-to-end operating system for public agencies to communicate, listen, and make informed decisions. As an all-in-one engagement and communications platform, their mission is to connect government agencies with the communities they serve and facilitate equitable participation and representative data. Contact HirexHire for more client information THE ROLE Our client is seeking an experienced and customer-focused implementation Manager to lead the successful onboarding of new customers onto their SaaS platform. This role owns the end-to-end implementation lifecycle from kickoff through go-live and plays a critical role in setting customers up for long-term success. The Implementation Manager will serve as a trusted advisor to public-sector customers, combining technical expertise, project coordination, and consultative problem-solving to deliver tailored solutions that meet each customer’s unique needs. WHAT YOU WILL DO - Lead end-to-end SaaS implementations from kickoff through successful go-live. - Align internal teams and customers on project scope, timelines, goals, and success criteria. - Act as a trusted advisor by translating platform features into clear business and stakeholder value. - Configure, test, and troubleshoot platform functionality to meet customer requirements. - Deliver client training sessions and lead knowledge transfer to ensure user adoption. - Develop clear documentation and standard operating procedures to support ongoing use. - Manage multiple concurrent implementation projects while maintaining quality and responsiveness. - Collaborate cross-functionally with sales, product, engineering, and customer success teams to resolve technical and business challenges. - Ensure a smooth handoff to the Customer Success team with a defined success plan for the first six to twelve months. - Identify opportunities to improve internal processes and implementation methodologies. WHAT YOU WILL NEED - 5+ years of experience in SaaS implementation, customer onboarding, professional services, or a similar client-facing role. - Hands-on experience configuring or customizing SaaS platforms. - Strong technical aptitude, including familiarity with integrations, APIs, and related technologies. CSS experience is a plus. - Excellent communication and interpersonal skills with the ability to manage stakeholder expectations. - Experience working directly with customers in a consultative, solution-oriented capacity. - Ability to manage multiple projects simultaneously in a fast-paced environment. - Strong organizational skills and attention to detail. - Passion for customer success, adoption, and long-term retention. - Familiarity with GovTech or public-sector environments is a plus.

About Us HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 3500 midsize and multinational companies. Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Fast-growing companies across the globe rely upon Bob to help them create the best work experiences for their people. Come and be you with us Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that’s bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we’re waiting with open arms. Come join us. Our team is growing as our customer base is expanding fast. We are looking to hire an enthusiastic Specialist within our Payroll implementation team to drive value through customer onboarding in our US Payroll and Benefits Administration solution. Our goal is to delight our customers and provide an amazing experience to every customer during their interactions and ensure our customers feel supported to make the correct decisions during their payroll cycle. We are proud to say that we already have a world-class support function and we’re looking for a candidate who can provide a meaningful contribution and ensure its continued success. Requirements are often considered a measure of how equipped you are to do the job, but sometimes, they aren’t the only factor. If you don’t have nearly enough experience or not all the skills, we’d still like to hear from you. This could be the perfect fit for you and us. - In depth knowledge of both implementation and configuration of benefits administration solutions along with US Payroll systems - Strong understanding of the implementation lifecycle and ability to meet go-live deadlines - Demonstrable experience managing multiple customers simultaneously and handling competing deadlines and priorities - Experience guiding customers through system integrations and providing in-depth training session - Ability to spot anomalies in payroll processes and enjoy working with numbers, with experience in complex reconciliations. - Good understanding of SaaS and the technology industry - Strong problem-solving skills and an ability to think outside of the box - Ability to interact with product specialists and development teams around delivery/roadmap - A can-do approach with the ability to thrive under pressure - Excellent client-facing and internal communication skills - Excellent written and verbal communication skills - Solid organisational skills including attention to detail and multitasking skills - A desire to work in a fast-paced startup environment - A strong work ethic, integrity and desire to succeed Advantages: - Prior knowledge of benefit administration systems such as PlanSource, Everything Benefits, ADP or Employee Navigator - Prior knowledge of US Payroll systems such as ADP, Rippling, Paychex, Gusto or SurePayroll - Previous experience working with global teams - Experience onboarding customers into a new payroll and benefit admin platform/service - Experience using tools such as; Zendesk, Slack, & Asana - Experience working with APIs and integrations Base salaries for this role range from $110,000- $130,000 As an HR company, HiBob seeks to create a best-in-class employee experience for all Bobbers. We take immense pride in the diversity of our team and in creating an environment that is fair and equitable for all. Ensuring pay equity across race, gender and all other forms of diversity is pivotal to this mission. When determining salary ranges for our roles, we look at external market data and the salaries of Bobbers holding the same or similar roles. Our pay bands are wide because great candidates come to us with a broad range of experience and skill sets. When making individual pay rate decisions, we take into account the candidate’s depth of experience, their qualifications relative to incumbent employees, and their location - among other factors. Who are you? We're in search of a dynamic, proactive individual with exceptional skills in implementing both US Payroll and Benefit Administration solutions, eager to embark on a promising career at a rapidly growing scale-up. Are you a highly motivated self-starter, known for your initiative and creative problem-solving abilities? Do you thrive in transforming the way customers manage their payroll and benefits administration? Is helping customers navigate complex issues your passion? If this resonates with you, this role might be your ideal opportunity! What will you do? Within our Customer Services and Experience function you will be responsible for the configuration, implementation and launch of our US Payroll and benefits administration systems to HiBob clients. You will be an expert is US payroll and benefits administration and provide expertise in managing the implementation of new customers. You will have excellent attention to detail, strong communication and project management skills and the ability to prioritize your workload. In offering expert implementation to HiBob customers you will support their onboarding in resolving issues related to payroll and benefits administration, and be able to offer high quality guidance as a trusted advisor in your field ensuring optimal set up. Why work with us At HiBob we are committed to creating an excellent employee experience. Our bobbers, culture, and additional benefits all make bob a great place to work, come join us! We offer a competitive compensation package that includes salary, benefits, and pre-IPO equity. We have a beautiful office located in NYC and remote bobbers coast to coast. - Stock options at a high-growth unicorn startup - 100% subsidized medical, dental, and vision coverage for employees - 401(k) with a 3% company match starting from Day 1 - Hybrid working model for bobbers in the NY metro area - Work from home allowance to get your home office set up! - Temporary remote work-from-anywhere in the world for up to 2 months after 6 months of employment - Annual Headspace subscription and wellness benefits - Two social impact days per year for volunteering - Bob balance days - 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter - Employee referral program - $2,500 bonus for each successful referral with an additional ambassador bonus - Fun and frequent social events (in-person and virtual) - We love birthdays - take the day off and receive a special gift Location Eligibility: While this is a remote position, HiBob is currently authorized to hire in the following states: CA. CO, CT, DC, FL, GA, IL, IN, KS, MA, MD, MN, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, WA. Candidates must reside in one of these states to be considered for employment. Join HiBob and be part of a dynamic, people-centric organization where your impact will shape the future of work. Apply now and unleash your potential in a supportive, inclusive environment that celebrates your uniqueness.

Company Overview: Belfry is a venture-backed, seed-stage software company based out of NYC on a mission to make our lives safer with the most modern operating system for security guard services companies. Security services are a $50 billion industry in the United States alone, serving to protect individuals and important assets, yet the industry has lacked intuitive, modern software for effective management of security workforce and operations. Role Overview: We’re looking for an Implementation Manager to guide our customers in the security guard industry through the first 4-10 weeks of their journey towards unlocking the full potential of Belfry. In this role, you’ll blend strong project management and organizational skills with the ability to educate new customers in the best practices of utilizing the platform to optimize their operations. The ideal candidate will be highly dynamic, versatile and have worked as SaaS Software Implementation Manager in high growth, early-stage startup before. What You'll Own: Your primary responsibility is ensuring smooth onboarding, knowledge retention, product adoption & and high client satisfaction during the implementation period. To do so, you will: - Be the first customer advocate for new customers - helping them through the change management needed to successfully adopt new technology. - Own project management of implementations, including executing on internal processes, coordinating with relevant partners & aligning resources to successfully deliver a complete implementation. - Provide training sessions to your customers on how to operate within the Belfry platform. - Drive adoption and product engagement - monitor customer health, identify risks early and turn challenges into satisfaction wins. - Maintain calendar & inbox vigilance throughout the implementation period as to keep projects moving smoothly. - Work with various external partner organizations that provide embedded functionality in Belfry to complete setups as needed. - Serve as a subject matter expert, drawing on Belfry's unique security industry capabilities to proactively advise customers on workflow improvements. - Exercise "Extreme Hospitality" in your approach to creating memorable moments of delight during implementation Qualifications: - Previous experience in an implementation role, preferably in early-stage B2B SaaS software startups - Strong communication and interpersonal skills, with the ability to build and maintain relationships with diverse stakeholders. - Demonstrated project management experience, with the ability to manage multiple simultaneous customer & vendor projects with a high degree of organization and attention to detail - Excitement to work with and impact small business across the country - AI Forward - strong adoption of AI platforms. General comfort with prompting best-practices and adapting workflows to AI tools. - Startup experience (Series A / Series B) is a strong plus - Data and analytical skills are a strong plus - Exceptional problem-solving abilities with an emphasis on creative solutions utilizing on-hand resources and internal support. - Strong sense of ownership and a desire to contribute to the growth and success of a startup Benefits: - Competitive Salary - An incredible team with fantastic experience and track record - Equity in a high growth start-up w/ a clear path to significant outcomes - Fully covered healthcare, dental, and vision coverage - Unlimited PTO (and strong encouragement to use it!) + 11 paid holidays Exciting challenges lie ahead. Let’s get to work!