About the Role Uplinq is on a mission to turn AI-powered bookkeeping into a superpower for Main Street businesses. As we scale rapidly post-Series A, retention, expansion, and customer trust are core to how we win the market. We’re hiring a Director of Customer Success to own the entire post-sale journey—from kickoff to renewal to expansion. You’ll lead a unified team across Onboarding, Customer Success, and Support, and you’ll architect a repeatable, data-driven CS motion that delivers lightning-fast time to value, consistently high product adoption, and net retention above 115%. This is a high-ownership role where you’ll blend hands-on team development with strategic cross-functional impact. You’ll be the voice of our customers, the architect of their experience, and the builder of a success engine that can scale to tens of thousands of businesses—while still making each one feel like our only one. The pay range OTE for this role: 190,000 - 250,000 USD per year

Job DetailsJob Location: Remote - Knoxville, TN 37922Client Success Manager About Vehlo We started Vehlo in 2019 with a simple goal: to be the industry’s favorite provider of repair shop technology. Across every part of the auto repair industry, Vehlo is igniting vehicle service success with software and financial solutions that unlock your potential. Our founder-led products power the entire service lane experience and keep customers coming back with streamlined tools that help you handle communication, workflow automation, touchless payments, valet pickup, and much more. We’re out to simplify the customer journey from start to finish and give power back to the people under the hood, making their jobs easier and your shop more profitable —just ask our over 30,000 customers, who generate more than 50M annual repair orders. At Vehlo, our only purpose is your success, and together, we’re reaching your goals faster than ever. Being a Veep comes with more than a comprehensive benefits package—our biggest benefit is opportunity: Opportunity to make an impact, opportunity for growth, and opportunity for recognition and rewards. This is not a mega-corporation where you wonder what people are doing all day - every Veep is moving the ball forward day in, day out for our customers or for each other. About this role Focused on our Austoshop Solutions business unit, join one of the fastest-growing Internet marketing agencies in the Triangle -- Autoshop Solutions! At our core, we are dedicated to creating high-performing websites and engaging marketing solutions that drive new business for the automotive aftermarket industry. Our agency uses deep industry knowledge and cutting-edge methodologies in search engine optimization, paid search advertising, content creation, and social media engagement, combined with state-of-the-art analytics and reporting platforms. We are looking for a Client Success Manager that is self-motivated, detail-oriented, results-driven and customer-focused. This position plays a critical role in customer success and serves as the liaison between clients and various members of the marketing team. You will exhibit excellent communication and organizational skills while also being able to handle multiple priorities at your core. You will be responsible for managing the overall marketing strategy, performance reviews and optimizations, website change requests, and coordination of all aspects of the Internet Marketing campaigns for accounts assigned to you. This is a chance to be part of a fun, fast-paced, and collaborative team while growing your skills as a marketing professional. Our customers are our first priority and your professionalism and office skills need to be flexible to adapt to a wide range of customers, demographics and business types. Primary Responsibilities: Using your customer service experience and passion, you will communicate directly with clients to build trusting relationships both digitally and over the phone. Execute regular account reviews with your assigned accounts; maintaining a high retention rate and translating value-based results to our customers. Review, analyze, and communicate areas of opportunity within the scope of internet marketing strategy on an individualized basis per account. Identify and troubleshoot underperforming client accounts by tracking and measuring performance over time with tools such as Call Data, Google Analytics, Google Ads, SEO ranking trackers, and Web Form Submissions. Document, maintain, and follow through with accurate customer notes and data within the company’s CRM tool. Work cross-functionally with Sales, Development, Production & Marketing Services teams to drive results for our customers. QualificationsWhat You’ll Need: Bachelor’s degree preferred or similar work experience required. 2+ years of experience in a digital marketing or account management role. Google certifications in Analytics, Search, Ads and Display are preferred. Proven track record in knowledge and utilization of PPC, SEO, and social media marketing best practices. Strong organizational and project management skills. Strong people skills, in-person and over the phone Passion for being customer service-oriented Internet savvy with excellent computer literacy and typing skills Excellent grammar and written skills Works well in a team environment Independent thinker and self-starter Able to meet deadlines and work with a schedule Note: This job description is intended to outline the general responsibilities and requirements of the role. It is not an exhaustive list of all duties, tasks, or responsibilities that may be required. Responsibilities and priorities may evolve over time, and the company reserves the right to make changes at any time with or without notice. Vehlo is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Vehlo makes hiring decisions based solely on qualifications, merit, and business needs at the time.

We are bringing on Independent Client Services Consultants (Remote) to join our remote team. You will assist clients with planning, booking, and support throughout their journeys. Key Responsibilities: - Support clients with travel planning and reservations. - Provide clear, professional communication. - Resolve client issues promptly. - Attend ongoing training and webinars. - Collaborate with team members for quality service. Qualifications: - Excellent communication skills. - Reliable internet and technology. - Service or administrative background is a plus. What We Offer: - Remote work flexibility. - Training and onboarding. - Growth opportunities. - Travel benefits. -

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Customer Happiness Team Lead supports the Team Manager by helping oversee the daily operations and performance of the Customer Happiness team. This role focuses on maintaining consistent workflows, monitoring performance metrics, and ensuring that established procedures are followed across the team. As a key operational support partner to the manager, the Team Lead helps identify trends, troubleshoot issues, and ensure customer interactions are handled accurately and efficiently. This position works closely with frontline agents while helping maintain visibility across tickets, orders, and internal systems in a fully remote environment. The ideal candidate is organized, detail-focused, and dependable, with the ability to track multiple moving pieces while maintaining clear communication and follow-through. Key Responsibilities - Assist with operational support requests and administrative tasks. - Monitor team performance and identify trends, concerns, or opportunities for improvement. - Support customer escalations, including handling supervisor calls and complex cases. - Track and report on team KPIs, highlighting trends or performance outliers. - Participate in QA calibrations to maintain consistency in service standards. - Support coaching conversations and skill refreshers for team members. - Mentor new hires after training to help reinforce processes and expectations. - Maintain engagement within remote team environments using tools such as Slack and Zoom. - Lead team huddles or daily stand-ups when the manager is unavailable. - Organize simple team recognition initiatives such as “Wins of the Week” or peer acknowledgements. - Identify patterns in customer feedback and communicate potential process improvements. - Review workflows and flag inefficiencies or bottlenecks. - Perform additional duties as assigned to support team operations. Qualifications - High School diploma or equivalent required. - Business, operations, or customer service coursework preferred. - 3+ years experience in a call center or customer support environment. - Previous experience mentoring or supporting team members strongly preferred. - Strong organizational and time-management skills. - Ability to manage multiple tasks while maintaining accuracy and follow-through. Requirements - Operational Reliability: Maintains consistent processes and ensures tasks are completed accurately and on time. - Attention to Detail: Tracks performance metrics, customer feedback, and workflow patterns with accuracy. - Team Support: Provides guidance and support to team members while reinforcing established procedures. - Clear Communication: Communicates observations, updates, and recommendations clearly with both agents and leadership. Core Values - We’re Obsessed With What People Respond To - We’re Scrappy - We’re Kaizen - We Follow Through - We Give a F*ck - We Win