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NICE

Make experiences flow.

Director, Program Management

Program ManagerProgram ManagerOtherRemoteLeadTeam 5,001-10,000Since 1991H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

99 days ago

Salary

0

Seniority

Lead

Bachelor Degree10 yrs expEnglish

Job Description

Director, Program Management

NICE

• Define and govern project implementation methodology, quality standards, control / governance and continuous improvement for delivered projects and practices • Full ownership & accountability of projects (Day 1) • Supporting Service’s Director in developing, building and maintaining effective and highly efficient project management team and drive multi-million revenue targets • Oversee several accounts projects from managerial perspective, as well as personally manage projects as individual contributor • Closely working with sales, R&D, Project Managers and cloud teams for the delivery and successful completion of projects and activities • Responsible for customer satisfaction and transaction survey results conducted for project management community • Defining project goals and delivery plans, KPIs for project managers and objectives • Initial point of contact and escalation, directly responsible for the rollout/delivery of products, services and production • Directly responsible for improving and maintaining long-term customer satisfaction goals • Develop and maintain positive and productive long term working relationship with customer’s business and operations managers, as trusted advisor • Work jointly with sales to promote and expand sales of NiCE solutions, as well as value added services such as training and consulting • Provide guidance to other PMs while working with the assigned major account • Identify, drive / executive continuous improvement initiatives that bring us long term positive impact for Major Account Program • Serve as an escalation point for the customer

Job Requirements

  • At least eight to ten years of account & customer management experience
  • At least three years of management experience
  • Knowledge of both theoretical and practical aspects of project management
  • PMI Certification is an asset
  • Contact Center industry background (Avaya, Cisco) and strong technical orientation
  • Software / solution deployment projects delivery experience in the IT world
  • Experience working in multi-culture environment, serving regional and global customers
  • Bachelor or Masters degree in IT management or Business preferred

Benefits

  • Health insurance
  • Competitive salary
  • Professional development opportunities

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Program Manager, Enablement Content

GitLab

Build software faster. The One DevOps Platform enables your entire org to collaborate around your code. We're hiring.

Program Manager99 days ago
OtherRemoteTeam 1,001-5,000Since 2014H1B No Sponsor

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. 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