• Own the strategy and roadmap for Field Enablement Content programs focused on GitLab's DevOps, Security, and AI-powered platform story, aligned to the needs of customer-facing teams. • Lead cross-functional enablement programs for product launches, new offerings, packaging changes, and release readiness from planning through launch, reinforcement, and ongoing updates. • Build and maintain role-based enablement assets such as playbooks, talk tracks, pitch materials, demo flows, technical labs, and assessments that help the field communicate value clearly. • Design blended learning experiences, including self-paced content, live virtual sessions, scenario-based learning, and hands-on practice, for field and partner audiences. • Develop and manage accreditations, certifications, and validation programs that help teams build and demonstrate readiness across priority solution areas. • Partner with Product Marketing, Product Management, Solutions Architecture, Revenue Operations, Customer Success, Monetization, and Enablement Leads to ensure content is accurate, current, and easy to apply in customer conversations. • Publish and organize content in platforms such as Highspot and Cornerstone so materials are discoverable, structured, and aligned to role-based learning paths and business priorities. • Measure program effectiveness through engagement, completion, assessment, and field feedback data, and continuously improve content governance, review cycles, and program quality over time.

• Responsible for the development and growth of a Specialty Analytical Services (SAS) Program/Division • Maximizing sales through a sound strategy • Serves as the Legionella subject matter expert providing training • Research the market and competition, reviews trends, and forecasts growth to develop sales and market plans for the program • Attends and participates in Technical Conferences and National Trade Shows to provide expertise and generate new business • Works with the Sales Teams and Marketing to provide expert knowledge to current and prospective clients to increase sales and maintain positive client relationships • Sets sales goals and revenue objectives to increase market share • Writes and reviews proposals for services, marketing materials, presentation materials, and training materials, ensuring accuracy • Provides complex analysis, interpretation and counsel regarding assigned policies, program, and practices

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Detachment Program Manager (Det PM) will support the Air Force Utilities Privatization and Enhanced Use Lease (EUL) programs. This role focuses on strategic program management, long-range planning, and execution integration across electric, water, wastewater, and gas systems, supporting both privatized and non-privatized utilities. The Det PM will serve as a key integrator between government stakeholders, utility providers, AE teams, and internal Salas O’Brien leadership, ensuring projects are planned, sequenced, and programmed effectively to support mission growth and long-term predictability. This position offers significant leadership responsibility, visibility with senior government stakeholders, and the opportunity to influence enterprise-level infrastructure decisions. Responsibilities - Directs or assists utilities and energy privatization programs, projects, and management systems related to the planning, analysis, implementation and lifecycle and portfolio management of energy-related EULs. - Serve as the primary program management interface supporting AFCEC utilities and infrastructure initiatives. - Manage and track multiple installation-level utility projects across electric, water, wastewater, and gas systems. - Translate infrastructure studies, assessments, and lessons learned into executable actions and leadership decision points. - Support long-range utility planning and load forecasting aligned with FYDP and POM horizons. - Coordinate project sequencing to ensure the right projects are executed by the appropriate entities at the right time. - Interface with privatized utility providers, cooperatives, and system owners to align planning assumptions and constraints. - Track RFIs, action items, risks, and dependencies across technical and stakeholder teams. - Identify risks related to capacity, resiliency, environmental compliance (e.g., NEPA), and long-lead equipment. - Develop executive-level briefings, white papers, and decision support materials. - Support governance forums, technical interchange meetings, and working groups. - Provide schedule, cost, and risk visibility to support leadership decision-making. - Support continuous process improvement and lessons-learned documentation. Qualifications - Bachelor’s degree in Engineering, Construction Management, Facilities Management, or a related field. - 10+ years of experience in utilities, infrastructure, facilities, or capital program management. - Experience supporting DoD, Air Force, or federal infrastructure programs. - Working knowledge of electric utility systems (substations, transmission, transformers) and/or water/wastewater systems. - Strong understanding of program sequencing, stakeholder coordination, and risk management. - Ability to work independently with minimal supervision and collaboratively within a team environment. - Strong interpersonal, written, and verbal communication skills, including executive-level briefing experience. - Excellent time management, organizational, and prioritization skills. Preferred Qualifications - Prior experience with AFCEC, Base Civil Engineer (BCE) organizations, or utilities privatization programs. - Familiarity with NEPA, MILCON vs non-MILCON programming, and federal infrastructure planning processes. - Experience with long-range infrastructure studies, resiliency planning, or load forecasting. - PMP, Lean Six Sigma, or similar professional certification. - Active or ability to obtain a Secret clearance. Location Remote – West Coast Travel Approximately 25%-30% Compensation The expected base salary range for this role is $125,000-$140,000 per year. Actual compensation will be determined based on a number of factors including skills, experience, qualifications, and location. This role is also eligible for performance-based bonuses and a comprehensive U.S. based benefits package, including: - Medical, dental, and vision insurance - 401(k) with company match - Paid time off and company holidays - Wellness programs and employee assistance resources - Professional development support Equal Opportunity Employment Statement Salas O’Brien provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state/provincial, or local laws. Salas O’Brien will accommodate the disability-related needs of applicants as required by law.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. The Americas Director, Program Management is personally responsible and accountable for all services and support aspects for major accounts - acting as a single point of contact for the customer. This includes implementation, rollout, and delivery of products and services as well as business development and generating new business jointly with the sales team. The Director is also responsible for the performance of the project management community, working closely with the Service’s Director to ensure delivery as per agreed KPIs and practices. General Roles and Responsibilities - Define and govern project implementation methodology, quality standards, control / governance and continuous improvement for delivered projects and practices - Full ownership & accountability of projects (Day 1) - Supporting Service’s Director in developing, building and maintaining effective and highly efficient project management team and drive multi-million revenue targets - Oversee several accounts projects from managerial perspective, as well as personally manage projects as individual contributor - Closely working with sales, R&D, Project Managers and cloud teams for the delivery and successful completion of projects and activities - Responsible for customer satisfaction and transaction survey results conducted for project management community - Defining project goals and delivery plans, KPIs for project managers and objectives - Initial point of contact and escalation, directly responsible for the rollout/delivery of products, services and production - Directly responsible for improving and maintaining long-term customer satisfaction goals - Develop and maintain positive and productive long term working relationship with customer’s business and operations managers, as trusted advisor - Work jointly with sales to promote and expand sales of NiCE solutions, as well as value added services such as training and consulting - Provide guidance to other PMs while working with the assigned major account - Identify, drive / executive continuous improvement initiatives that bring us long term positive impact for Major Account Program - Serve as an escalation point for the customer Requirements - At least eight to ten years of account & customer management experience - At least three years of management experience - Knowledge of both theoretical and practical aspects of project management - PMI Certification is an asset - Contact Center industry background (Avaya, Cisco) and strong technical orientation - Software / solution deployment projects delivery experience in the IT world - Experience working in multi-culture environment, serving regional and global customers - Bachelor or Masters degree in IT management or Business preferred Competencies - Customer Management - Excellent communication and presentation skills, mainly with executives - Understand the client business and technical environment – be a business enabler - Able to identify potential challenges, mitigate risks and manage escalations - Account Management - Strategic – be able to anticipate down the road initiatives with clients - Good business and financial understanding - Lead team and processes on time-on budget-on quality - Leadership and management - Ability to develop, drive, and contribute in a high performance team - Ability to manage a team in matrix environment - Ability to partner, align and coordinate with the sales team. Key Success Factors - Delivery performance - Customer Satisfaction – internal and external - Business growth; new services booking and reoccurring revenue - Optimization of P&L About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.